The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more
Company replied
We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more
Company replied
I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more
Company replied
Company details
Written by the company
We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Contact info
Level 1, 850 Collins Street, 3008, Docklands, Australia
- 1300 359 779
- support@electricitywizard.com.au
- electricitywizard.com.au
Spend less on energy, without the hassle
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful conversation thank you…
Beautiful conversation thank you Rebecca
Eleonora Skuse
April 23, 2026
It is very bad company and bad service
It is very bad company and bad service. I spoke to one of the reprsetive Rubi. Around 11 am not help at all. She just say the same thing again and again. Bad staff bad compay
April 30, 2026
Unprompted review
They were literally forcing AGL onto…
They were literally forcing AGL onto me…I had to say no. Again they started asking for private health insurance.
April 29, 2026
The service by Daniel was wonderful he…
The service by Daniel was wonderful he was helpful and friendly also explaining everything clearly and honestly.
April 28, 2026
Easy and trouble free
April 27, 2026
Luke was fantastic
Luke was fantastic, so helpfull. Took extra time and care to explain everything to me,
April 24, 2026
So helpful and explained everything
So helpful and explained everything. Very nice people to deal with. Super efficient.
April 24, 2026
very easy process
April 23, 2026
extra high speed reading…
Firstly during almost the entire conversation we could hear a second conversation in the background.
Secondly the recordings played were so fast and detailed that there was no way we could really consider what was being said. We are assuming that the electricity and gas will be switched to us and the details of the plans can be examined when they are provided
April 13, 2026
Very polite
April 23, 2026
Hidden
I have no idea who "Electricity Wizard" is. I went to Alinta Energy site and was unbeknown to me transferred to this site. No explanation. No consent.
April 21, 2026
Luke corrected my electricity plan to…
Luke corrected my electricity plan to provide Time of Use charges as opposed to flat rate. He also recommended savings on gas by switching providers.
April 22, 2026
The person was very friendly and…
The person was very friendly and knowledgeable and made it very easy to navigate the experience.
April 13, 2026
Service and communication was great.
Service and communication was great.
The staff who was on the phone was professional and helpful.
April 13, 2026
Emma Joanne Parcell has great customer…
Emma Joanne Parcell has great customer service and connection to people .. that what made my experience with origin so pleasant
April 21, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.