Electric Kiwi Reviews 

I was with Flick Electric for 3 years until Meridian Energy acquired them on the 1st of August 2025. Undoubtedly, they were the best power company in terms of customer service and pricing, according to my own experience.
They had a free phone number you can call in if you have any questions as well. I was with the off-peak plan, and they delivered as promised, and we were happy as all our power bills were reasonable according to our usage.
We use 80% of our electricity during the off-peak plan, and it suits us. We have a moderate house with three bedrooms. Just my wife and I, and our usual winter power bill is around $280.00 per month.
Because of the ratings on Canstar Blue as the power company with the most satisfied customers, I joined Electric Kiwi.
It was such a disastrous decision. From Jul 31 to Aug 4th, I have been charged nearly $ 70.00 just for the 5 days of use. On some of these days, we did not even have to cook, so we did not even use the stove or the oven. I find these charges extremely unreasonable.
Due to this reason, on the Aug 4th, I changed the power company again and switched to something else. I am no longer with Electric Kiwi. I will review my new power supplier later.
Electric Kiwi is a total rip-off. They even charge you a fee as a surcharge for paying with a credit card, which Flick Electric never did. Also, they do not even have a phone number that people can call for assistance. They only have a chat service and an email address.
As a word of advice....."STAY FAR FAR FAR AWAY FROM THIS DISHONEST POWER COMPANY UNLESS YOU WANT TO GET RIPPED OFF"
I wish I had checked the Trustpilot reviews for Electric Kiwi before joining them. They have an extremely low TrustPilot Review Rating.

The process was so fast and easy, everything was communicated quickly and all timelines given exceeded expectations. The most amazing transfer of mobile and power accounts in 30 years!

It feels lilike a scam. Very easy to sign up, swap providers and take my money but impossible to contact, no support and the prices are not clear. Ended up being charged an astronomical amount for 10 days of electricity - when I saw the cost I tried to contact to query but had no answer. Got through to someone eventually on live chat who canceled my account phew. Don't do it. It's not even cheaper like they advertise.

I've been with Electric Kiwi for a while now. Always prompt responding to plan changes and always appear to be doing their best to offer value for money in a competitive market.

They were very fast and efficient

Quick response and we'll explained response

Electric Kiwi customer service is second to none. Friendly, knowledgeable, fast - in short a vast improvement on most customer service online or in person. I talked to a real person, not one of those awful chat bots too - another reason to like you. I got a sensible response with no ‘marketing’ rubbish and a follow up email to help me decide what to do. Well done - it’s definitely one of the reasons I stay with the company - not to mention when I checked on Power Switch it was your company they recommended!

Super easy switch with absolutely no hassles. They did what they said they would and in a time frame that exceeded my expectations. So far would definitely recommend.

The team was fast and effective told me everything upfront no hidden money terms just really awesome to deal with
Was very frustrated with another company took long on chat etc
You guys made my day
Thankyou

Worst business ever. If I could give 0 stars I would. Customer service is a joke. And they tell you, you owe them when your account is in credit. I waited 48 hrs just to be told we will contact you soon, what a joke. Electric kiwi won't be running for very long. Your business sucks 🤮💩👿

My electricity bill from 4th July to 20th July and 21st to 29th July came out to $427.57 in total which is ridiculously high for this many days compared to my previous provider. I have emailed them twice last week and no one has got back to me yet. I am beyond frustrated with their service. Already switched power companies. Stay the hell away from Electric Kiwi. A 1 star rating is also too much in my opinion. It should actually be 0 stars.

After seeing what Electric Kiwi was offering it didn't take much to decide to switch companies. It has been easy to decide which plan was best for me and Electric Kiwi then worked their magic.

Electric Kiwi is an electricity company that gives their customers a fair go. I asked on a cheaper plan for my usage and was quickly given options.

Thank you Electric Kiwi:)

Just had an email tonight stating an issue with my account - I owe over $700 because an issue with their payment provider.
I have made payments manually on the app for 5 months - which they are now telling me never came out.
Which is confusing because I’ve never missed a payment, have all my invoices and email notifications stating I have made payments - and that my payments were accepted. And now they are trying to sting me from March - July saying I haven’t made any payments.
Will be changing power companies.
Impossible to get in contact with them - finally got on touch by having to go through utilities dispute.

Excellent service and prompt responses in fulfilling my needs.

RIP OFF! My power is extremely high to the point where I feel like I am being scammed, way higher than my previous bills. I am going back to my original power company, should never have left. Stay away from this company.

DOUBLE what i was paying with Frank energy. Couldn't believe my first bill. Honestly so gutted. The customer service sucks and the billing is direct debit - if you want to pay by card or bank transfer there are extra costs to this. No bank account number to pay direct. After only a fortnight I plan to switch to PowerShop.

There are heaps of negative reviews here but my experience has been weirdly opposite. Great products that have saved me heaps and cool service. I can not recommend more.

Zero stars!!! They are complete scammers.
Overcharged me, said they would send a refund and I'm still waiting and they are refusing to respond

If I could give less than 1 star I would. I wish I saw these reviews before joining. I joined and left only hours later because they were HORRENDOUS. They immediately took a huge amount of money out of my account even though I had only just joined. They don’t have a phone number or a person to talk to so resolving anything with them is impossible. When I left they sent my final bill via email and the due date was 14 days from today. I paid 2/3 of the bill only to then receive an email to say they have direct debited the entire bill amount DESPITE THE BILL ONLY BEING SENT THAT DAY AND IT BEING TEN DAYS BEFORE THE DUE DATE. They are highly incompetent, do not know how to use their own system, and cause significant financial hardship, continuously. The inly way to get in contact with them is via the most useless live chat system ever. I have been waiting in the queue for THREE HOURS and only moved down 80, to now being number 249 in the queue. Disgusting! If it keeps moving this slow I will be waiting for another 9hours before getting to speak with anyone! And even then it isn't speaking with anyone it is typing to someone who has no idea what they’re doing. They’re honestly so awful!!