Electric Maxx Reviews 33

0 customer service, weeks for the delivery, had no idea whether i got scammed or not before it finally arrived

Title:
❌ Extremely Poor Service – No Response, No Shipping, No Trust

Review:

“I had a very disappointing experience with Electric Maxx. After placing my order and making the payment, the store completely stopped responding. I have sent multiple emails and messages and received absolutely no reply. My order has been stuck on ‘Preparing shipment’ for days with no update, no tracking number, and no confirmation of dispatch.

Customer service seems to be completely nonexistent. If a company cannot even answer a simple message, how can anyone trust them to deliver a product, provide warranty support, or handle issues?

I strongly advise others to avoid this store. The level of communication and professionalism is extremely poor. Save yourself the stress and shop somewhere else. This store is not reliable at all.”

Hello,
I have tried to contact them through every available channel, and I have not received any response at all. My order never arrived, and I am not willing to lose any more money because already lose my money

I recoment never buy nothing here in this page since the product was never delivered and there has been no communication from your Sid and you still my money

Thank

Great product, fast delivery

I bought a motorbike, but there was a scratches on it already, moreover the sound of the bike is very wired, appears time by time. Not satisfied at all.

Item exactly as advertised. Speedy delivery

Been waiting for a month now for my item. Have sent several emails as there is no phone number, all emails have been ignored. I will give it one more week then will be paying them a visit. Do not buy from this chancer.

Very good service from Simon who kindly rang me to let me know about delivery of BK6s which goes very well and excellent value.

Great thanks , ..only gripe is seat clasp flimsy won't tighten

There was no response to my attempts to contact electric maxx. If you are not going to respond to emails or phone calls why give them? Ignoring customers doesn't constitute good customer service.

Took a while to come. Not the 3-9 days they said but once contacted they did chase it up. My uncle is happy with it.

I ordered a GN29 E-bike with this company unfortunately it was out of stock. A gentleman called Simon called and offered me an alternative but this was not the bike I wanted so a refund was offered which I received within four days.

I ordered a electric bike but they delivered wrong order and Theirs service is very bad and I am totally disappointed above this online company

Product that I bought was legit, fast delivery and good service.

In reference to my previous review. I would like to change my opinion on the review, only im not sure how to do it. This is why I am writing another review. Once electric maxx had sorted out the problem with my delivery,my bikes arrived today. This was not the company’s fault but the delivery service. The bikes arrived in perfect condition, really well presented and packaged. I have built both bikes and myself and my wife did around 9 miles on them this evening. They are excellent for what we need and we tested them out on really steep hills tonight. I would highly recommend anyone to buy them. Again I would like to say thank you to Simon for keeping us informed about this matter. It was through no fault of his and also it was the company’s first time sending goods to Northern Ireland. Everything has turned out really well and we are really really happy. Thank you so much for your support!!!!

I've had a fantastic experience with Electric Maxx. I've purchased two electric bikes from them, and even when one was unfortunately stolen, they were incredibly supportive. The second bike had a minor issue, but their customer service was top-notch – they quickly sent a replacement part. Their prices are competitive, and their support is outstanding. Highly recommend!

Excellent Communication throughout the Transaction.
Bike arrived in A1 Condition and was Handled by a Two Man Team,

Really Happy with Bikes performance & the price, will Defo Purchase from Again

It was meant to come within 7 days but it has been 14 days and it hasn't come so I'm really disappointed.

Got 2 hoverboards for my wee boys and they absolutely love them! Couldn’t fault the company at all brilliant service all round would recommend :)

Very first time i have bought from this company and it has been a very nice experience and a pleasure to do business with. 5 star rating all the way.