The ordering and delivery process was first class The radiators are being installed at the end of September so as of yet the three items remain unpacked But so far I'm pleased Richard Clarke
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The 5 radiators and 2 heated towel rails I bought all work well and were easy to install myself. The app is easy to use, although the towel rails didn't add themselves, or synchronise with my GoogleH... See more
Company replied
The 5 radiators and 2 towel rails I've so far bought seem to be really high quality. The 5 I've fitted myself so far have been easy to mount, and with clear instructions. I had to substitute longer... See more
Company replied
Bought radiator after talking with rep on phone to arrange a delivery date on a certain day… radiator arrived unexpectedly three days early - was only luck that meant I was in at the time.... See more
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Company details
Written by the company
Welcome to Electric Radiator Shop. We are suppliers of energy efficient electric radiators, panel heaters and electric towel rails. As seen on TV - FREE Next Day Delivery!
Contact info
United Kingdom
- electricradiatorshop.co.uk
4.4
Excellent
28 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Thanks to the Electric Radiator shop…
Thanks to the Electric Radiator shop for the ease in ordering and quick delivery. Unbeatable service and prices to boot.
February 2, 2026
Reply from Electricradiatorshop
Thanks so much for the 5-star rating, Wayne!
Amazing Customer Service👍
Amazing Customer Service👍. Easy to place order and received my heater next day. Highly recommended.
January 26, 2026
Unprompted review
Reply from Electricradiatorshop
Thank you, Fiza. Our team works hard so it’s great to know they made your experience a smooth one.
Very friendly and helpful staff
January 13, 2026
Reply from Electricradiatorshop
Thanks for the 5-star review Jennie. Its very much appreciated
Great service and technical advice
Great service and technical advice, deliver on time and great products
January 2, 2026
Reply from Electricradiatorshop
Thanks so much for your feedback John, our team pride themselves on knowing about all our products, glad we could help you to chose the best radiator for your needs.
Good Experience with Electric Radiator…
Good Experience with Electric Radiator Shop. Customer Service was good. Jeni understand my exact requirements for my room and sugguested the right radiator.
Thanks
January 29, 2026
Unprompted review
Reply from Electricradiatorshop
Sami, thanks so much for taking the time to review us. Ill be sure to feed that back to Jeni too. Glad we were able to help you with your choice of radiator.
Arrived in unmarked box with no paperwork!
Bought radiator after talking with rep on phone to arrange a delivery date on a certain day… radiator arrived unexpectedly three days early - was only luck that meant I was in at the time.
Radiator came in an entirely unmarked box with no documentation at all (no instructions, no installation guide, no warranty card).
Googled installation instructions and found those, along with operating instructions online.
I have three other electric radiators (different brand and from different companies) already and could immediately tell this one was much, much lower quality - build and materials just feel cheap and flimsy compared to my others. Luckily this is for an occasional room so won’t get much use.
Based on this experience, I’d say avoid this company and brand of heater - much better out there for a similar price.
November 29, 2025
Unprompted review
Reply from Electricradiatorshop
Hello,
I'm sorry that your radiator arrived earlier than expected, we'll check our procedures to find out why that happened.
It's not normal for our radiators to arrive without instructions, user guide etc. but I can't see any records to show that this was reported at the time. We have many different ranges of electric radiators, electric heaters and Storage heaters. It would be unfair to advise to avoid our company and all of our products due to your experience with this one radiator that you purchsed. Your opinion on the build quality is noted although it's the only opinion of this nature that we've received. We pride ourselves on supplying high quality products with high level customer service. If you need any further electric heating products we'd be pleased to see if we can change your opinion.
Beware of this dodgy company
Please note, as a disclaimer this review is a matter of personal opinion and should not be taken as factual. This is simply my account of the situation and how I felt. In my opinion you should be aware of this company, they also trade as Electrorad. I was wrong not to listen to my instincts when I noticed they have zero reviews for the Electric Radiator Shop trading name but was distracted by their good looking website and their false promises of a hassle free shopping experience. I went ahead and ordered three radiators totalling over £1115, they call them A1 Grade and pretend they're robust and manufactured in Germany. Someone called me the day after to ask if I was aware they all come with the same display for which I had no issue. At no time was I warned of the real problem with these radiators, that is that they are extremely heavy, they also omitted to point out that their so called delivery was just one driver who'll drop the radiators on a pallet and leave them on the kerb for you to sort out. I literally broke my back lifting these radiators up the stairs to my first floor flat with one other person. I strained so much that I was in pain and left tearful. I called them as soon as the driver had left to ask why I wasn't told these radiators were so heavy and the guy on the phone kept repeating that they were suitable for my tiny little flat with plasterboard walls. These radiators would literally rip the wall off and cause expensive damage, in my opinion they might be suitable for industrial use or for a large loft apartment with solid walls but they are certainly not fit for a small one bed flat with plasterboard walls, however they would not admit to it. I was then advised (after much arguing from Ian) that if I were to send them back I would have to take them down the stairs again and leave them on the original Pallet for their driver to collect in addition there would be a charge for this. I explained that I had just injured my back lifting them and that I was happy to pay more if they could just sort out the pick up. His answer was "Sorry but that's the service we offer, you can get your own courier" I had no choice but to pay for a van and two men to carry these monster radiators and take them back to Leeds. I was highly distressed and in pain and my weekend was ruined. I then called them on Monday and they passed me on again to Ian. He advised that the radiators had to be checked and that he'll call me back in a couple of hours. I explained that I was happy for him to send me alternative radiators that were much lighter and suitable for my plasterboard walls and that I had already booked an electrician to come fit them so I was in an urgent need for a replacement. Needless to say he never called back. At this stage I decided to send an email threatening to take my complain to the small claims court and only then did I receive an email explaining that he refused to exchange the radiators and that he'll refund the cost of the radiators but not the courier. I am now left with an injured back, a bill of over £260 for the courier and had to purchase new radiators in a rush from another company. This was truly an upsetting experience and a service that fell way below anything I have ever experienced. I would not recommend the radiators this company sells or their extremely inconvenient (one man kerbside delivery service). God forbid if you need to return anything to them you might have to pay a hefty price and maybe left with a broken back.
October 6, 2023
Unprompted review
Reply from Electricradiatorshop
We don't hide the fact that www.electricradiatorshop.co.uk is a trading arm of Electrorad U.K. Ltd as you can see here taken from the website:
INFORMATION ABOUT US
1. Our Site is owned and operated by Electrorad, a limited company registered in England under company number 05823671.
The radiators you purchased were Aeroflow radiators from our clearance section which clearly explains that they will have minor defects or damages and are priced to reflect this. The Aeroflow radiators are very robust and are made in Germany. They come with a 30 year warranty on the heating elements, thermal switches, radiator body and all internal parts. The thermostat has a 2 year warranty.
The weight of each product is clearly shown on the website as you will see here:
https://www.electricradiatorshop.co.uk/electric-radiators/radiators-by-brand/aeroflow-radiators/aeroflow-af07-digital-electric-radiator-2500w.html
This model (AF07) is the heaviest in the range and is clearly shown to be 55kg, not ‘in excess of 100kg’ as you claim.
You ordered 3 products
AF01: Weight 17kg
AF10: Weight 36kg
AF07: Weight 55kg
The weights are clearly shown in the product information of each model.
Our delivery method is clearly explained here: https://www.electricradiatorshop.co.uk/delivery
as a palletised service to ground level only
The Aeroflow radiators are suitable for all domestic property types and can easily be mounted on plasterboard walls using the correctly rated plasterboard fixings for example ‘gripit fixings’ which can hold up to 113kg items to plasterboard walls: https://www.gripitfixings.co.uk/ Over the 17 years that we’ve been selling these heaters, many thousands have been fitted to plasterboard walls without issue.
As per the Consumer Regulations act 2015, we allow customers 14 days in which to decide if they would like to keep our products. Within this time the products can be returned without any reason or question. In line with these regulations, there was never any question of us refunding you for the radiators once we had received them back. Also as per the Consumer Regulations act 2015 we charge for the return transport cost if the product is not being returned because it is faulty. If you had used our transport as we suggested, the cost to you would have been £60 for our pallet service. You instead decided to use a same day courier service which is considerably more expensive.
Our cancellation policy is here: https://www.electricradiatorshop.co.uk/cancellation-policy
which states that consumers are responsible for the return transport cost.
Your reason for return was never based on the quality of the products, but your belief that they were too heavy for your walls.
We understand that you wanted to purchase again from us and receive one of our lighter ranges. We decided that we didn’t wish to enter into any further transactions with you based on our experience.
Your complaint really comes down to two points:
1. You were not happy with the delivery method
If you had read the delivery section of the website you would have known the delivery method in advance of deciding to purchase
2. You were not happy with the weight of the radiators
If you had read the product information on the website you would have known the exact product weights before deciding to purchase
The radiators you purchased were exactly what you ordered and could have been fitted without issue. The problems you have faced are due to you not reading the website information before purchase and your wrong assumption that they were too heavy for your walls. When you called having received the radiators, we did assure you that they were suitable for your property and your walls but you decided to not take our advice.
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