electricshop.com Reviews 

Excellent products, even better service! Customer service absolutely brilliant. Would recommend - great company!

Great experience with this company, very professional and can see they do care of their customers. I had crap experience with very.co.uk and cancelled my order, decided to try electeicshop and wish I did from the start, had direct phone calls to organise my delayed delivery and updates, Delivery company was spot on as well and everything went really smoothly. Now I can enjoy my new LG washer! Thank you and definitely recommend this site!

Dyson V8 vacuum
This was a very good service, The Dyson arrived 3 days from ordering.
Good price

Excellent customer service; delivery quick and efficient

I received this turntable yesterday and just wanted to say thanks for a tip top service. Really great value, sent out quickly, packaged up very well. Smooth as a groove.
Lovely upgrade from my basic Debut Carbon and no more lifting the platter to change speed!

I purchased a £462.99 vacuum cleaner from ElectricShop.com (Hertfordshire), expecting professional service. Instead, I faced an exhausting ordeal where the shop tried to impose its private policies over UK consumer law.
During the cooling-off period, I requested a return. They initially refused, citing opened packaging—a private policy that directly contradicts distance-selling rights. Under Section 31 of the Consumer Rights Act 2015 (CRA), statutory rights strictly override any shop policy.
While taking required photos for their inspection, I discovered irregularities proving the item was not in brand-new condition. My case shifted from a change-of-mind to a statutory rejection under CRA Sections 9 and 11 (not of satisfactory quality / not as described).
ElectricShop.com insisted I pay for the return. However, Section 20(8) of the CRA dictates that the trader must bear the reasonable cost of returning non-conforming goods. They received the returned machine on 1 September 2026. They have completely ignored my emails, and they still owe me an immediate refund of the £27.25 I paid for Royal Mail postage.
Furthermore, on 8 September—after PayPal excellently stepped in to secure my full product refund—ElectricShop.com informed me they had deducted £19.99 for a used dust bag I had disposed of. Under the CRA, a consumer cannot be charged for missing consumables when rejecting a misrepresented item.
Conclusion:
In my experience, ElectricShop.com uses silence, dismissals, and non-compliant policies to avoid statutory duties. I am sharing this case across Trustpilot, consumer protection forums, and retail watchdog platforms like the MoneySavingExpert forums, to ensure other buyers are warned.
Advice to consumers: Do not rely on this retailer’s terms. Independently verify your statutory rights, use secure payment methods like PayPal, and document absolutely everything from day one.

RESPONSE TO ELECTRICSHOP (KEN - CUSTOMER SERVICES):Thank you for your highly legalistic corporate response, Ken. However, hiding behind semantics and alternative characterizations does not alter the factual timeline or the strict legal reality of this case: Statutory Rights Overlap: Your claim that a consumer cannot transition from a standard cancellation to a statutory rejection upon discovering defects is legally incorrect under the Consumer Rights Act (CRA) 2015. While complying with your strict corporate requests to clean and photograph the £462.99 vacuum before shipping, I discovered it was heavily handled. Discovering non-conforming goods automatically triggered my absolute right to reject the item under Sections 9 and 11 of the CRA. Irrefutable Photographic Evidence: Your statement that it was "not established" that the goods failed to conform to the contract is thoroughly disproven by the photographic record. The 14 high-definition photographs emailed to your team clearly document:Long fibres and debris wrapped tightly around the brush roller, flattened, distorted, and misoriented blue bristles on the brush bar. Extensive surface scratches and friction marks all over the inside of the dust-bag cavity. Multiple shallow scratches across the main white outer body. No brand-new, factory-sealed £462.99 SEBO vacuum arrives in this heavily handled condition. Your Silence with PayPal: I explicitly opened the dispute with PayPal under the category of "Item Not As Described". PayPal gave your company ample time to respond, review the 14 detailed photographs I submitted, and defend your position. ElectricShop chose absolute silence and failed to provide any response to PayPal, leading them to close the case in my favour. You cannot claim there is a "disagreement on facts" now when you completely waived your right to contest the "Item Not As Described" claim during the official dispute window. Unlawful Deductions & Fees: Deducting £19.99 for a disposable dust bag from a unit you shipped in a non-conforming state violates consumer regulations. Furthermore, under Section 20(8) of the CRA, because the item failed to conform to the contract, the trader must bear the reasonable cost of return. You still owe me £19.99 from the unlawful deduction and £27.25 for the Royal Mail return postage. Since you refuse to acknowledge the evidence sitting in your own system, I am now moving this claim forward via Alternative Dispute Resolution (ADR) and a formal Letter Before Action.

Update (2★): Thanks to Trustpilot, Electricshop refunded me after a 7-day delay. They comply with the Consumer Rights Act 2015; : reimbursing £19.99 Sec 20(10) on 22/09 and £26.25 for postage Sec 20(8) on 24/09. The review stays to reflect this difficult process. Still waiting for a formal apology.

I contacted Ed and Ken and they were very friendly. Excellent Price. I was enquiring on a cassette deck Hi-Fi component model TEAC W-1200 Twin Cassette Deck - Black to purchase for here in Australia they had sent the parcel it was well packed and received in excellent condition. I was really pressed by the quality of the sound through the cassettes. I'm very happy with this business and I would come back and do business again. The United Kingdom Royal Mail freight and the Australian Post freight receiving box was in excellent condition and it wasn't knocked around it was like how it was sent from the start through the post freight.

Ordered my Sebo Vacuum Cleaner on Sunday Night it was delivered two days later , so first class service and the Sebo was as described and package arrived in perfect condition.so I would highly recommend Electricshop.

My experience with this retailer raised significant concerns regarding compliance with standard UK consumer protection requirements and internal operational procedures.After receiving an order confirmation and paying an additional fee for weekend delivery, I was informed that my order had been placed “on hold” and that I needed to contact the company. When I called shortly afterwards, I was told by a staff member named Ken who informed me that my billing address allegedly did not match my bank card details and that resolving this would require an additional payment.This claim is inconsistent with recognised UK payment verification systems. Customers are legally permitted to use different billing and delivery addresses, and no legitimate payment processorrequires an additional fee to “correct” a billing address after a successful transaction. My payment had already been accepted, and both addresses were clearly displayed in the retailer’s own order confirmation.Following this, I was informed that the weekend delivery I had paid extra for was not available and that the earliest possible delivery would be several days later. Selling a paid delivery option that cannot be fulfilled is not consistent with standard retail practice or the obligations set out under UK consumer law.The combination of incorrect payment information, an unexpected request for additional fees, and the inability to provide the delivery service that was purchased resulted in a complete loss of confidence in the transaction. I cancelled the order due to these procedural and service-related failures.Based on my experience, the retailer’s handling of my order did not meet the standards expected under UK consumer protection regulations, nor did it align with typical industry practices.

Reply to Paul

Dear Paul,Thank you for your response. I appreciate that you reviewed the order details and the call recording. However, several parts of your explanation do not align with the documented facts of my order or with standard UK payment‑verification and delivery procedures.Order confirmation and accepted payment
On 3 September at 19:41, I received a full order‑confirmation email for Order ES81022. This included the acceptedpayment, the billing and delivery addresses, and the weekend‑delivery option. The confirmation clearly shows that the AVS (Address Verification System) check passed and that the transaction was authorised without any issues.Billing address verification
My payment was accepted and I received a full order confirmation, which indicates that the AVS check passed. Under UK payment‑verification rules, customers may use different billing and delivery addresses, and only the house number and postcode are validated. No additional fee is required to “correct” a billing address after a successful transaction.During the call, I was informed that resolving the billing‑address discrepancy would involve an extra charge. If this is not part of your official policy, then the misunderstanding arose from the information communicated to me at the time.“On hold” email sent the next morning
Despite the order being fully confirmed the previous evening, I received an email the next morning stating that the order had been placed “on hold” and that further information was required. This contradicts the fact that the payment and address verification had already been successfully completed.Weekend delivery sold but not availableThe order‑confirmation email shows that weekend delivery was selected and paid for. I received your “on hold” email at 10:24 the next morning and called back approximately 20 minutes later.It is difficult to reconcile this timeline with the claim that the cut‑off time for Saturday delivery had already passed, especially considering that the weekend‑delivery option was offered and sold at checkout.If Saturday consignments had already been collected before 10:44, this indicates that the weekend‑delivery service was not actually available at the time of purchase, despite being presented as an option.Sequence of events
The combination of:
– being informed of a billing‑addressdiscrepancy after payment acceptance,
– being told that resolving it required additional steps or charges,
– receiving an “on hold” email despite successful verification,
– and learning that the paid delivery service was no longer available,
resulted in a loss of confidence in the transaction.I cancelled the order because the service I paid for could not be fulfilled, not due to any reluctance to complete verification.
Regards,
Paulina

Fast delivery, Genuine Products, Price deals and Service. ⭐⭐⭐⭐⭐

Spoke to Sunny at Electric Shop re a Hoover Fridge/Freezer. Good price inc removal of old. Good delivery service. Very pleased with the whole service.

I spoke to a man on the phone who was very helpful, checked what I wanted was in stock. I purchased online. Easy to use website. Fast delivery.
Thank you

Brilliant service and flexibility from start to finish. I’ve no hesitation in recommending this retailer.

Great prices, fantastic communication and fast delivery!

This is the first time I have purchased from this site and I must say I was quite impressed, not only was it dispatched to DPD quickly I received it the next day. Thank you

What an excellent company to deal with. I had a bit of a problem ordering my Sebo vacuum cleaner online but I telephoned them and a very pleasant man whose name I can't remember (sorry) explained what had happened and very efficiently sorted everything out for me. The Sebo was delivered three days later, as promised, by DPD. Everything worked like clockwork, including the vacuum cleaner, which I'm delighted with. I wholeheartedly recommend this company. Thank you.

i tried to return a vacum cleaner within the 14 day period but because we assembled it and tried it i was told first that i could not be returned for hygiene reasons (not a legally valid reason) then told to pay for the return and that i would be reimbursed whatever they fell it was worth... I'll pass that on to the citizen advice bureau and will not order anymore

Excellent service from start to finish customer services are amazing too

Excellent service on buying my new SEBO vacuum cleaner.
I phoned the Electricshop and was immediately put through to Sunny who phoned me back very promptly on availability of stock. I received my SEBO within 2 days by DPD with a call from the Electricshop follow up
making sure I had received ok!

Looking on the web for another Dyson ball vacuum cleaner I found that the “electricshop” offered the model featuring the turbo brush at a lower price than others were asking for the more basic model. Ordering was straightforward and delivery was super fast. Having tested the cleaner we are extremely pleased with it. It’s lighter and more streamlined than our old one, so another bonus!
Thanks electricshop, I’ll be using you again!