Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... See more
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My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... See more
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... See more
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... See more
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Company details
Information provided by various external sources
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Contact info
80301, Boulder, United States
- hello@electrictobacconist.com
- electrictobacconist.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to work with
Easy to work with.
When it stopped working they quickly sent a return label and replaced the device. Always quick to respond.
Received a Salt Nic product that had a…
Received a Salt Nic product that had a faulty tip causing me to loose almost half of the juice and I sent a email and never received a response. I am a dedicated return customer and I'm super disappointed with the way I was ignored.

Reply from Electric Tobacconist® USA
The last 2 orders took forever to…
The last 2 orders took forever to receive and the price just keeps going up. Used to be very happy but have been disappointed with recent purchases

Reply from Electric Tobacconist® USA
Up'n Down'n Around
I wasn't able to get the advertised discount price for the item i purchased, so i sent an email and recieved a reply a lot sooner than expected. Apparently the item in the advertisement wasn't the item that was discounted, and they were sold out of the discounted item. A little faulty. I would've saved a few dollars which actually would've enticed me to spend more money, had i of gotten the discount; but, at the end of the day the prices on this site are still a lot better than anywhere else and, being a repeat customer, I've never had an issue with quality. So, overall, you got my hopes up, ya let me down, but I'm still loyal because you're the best around. I might suggest you be a little more transparent with your marketing.
Wonderful Company
I have never received an item I purchased so fast..
I will definitely be ordering again well soon
Thank you, you never know who you can trust...your company can be trusted..
No clear answer
I have tried to figure out where my order is and no one can tell me where it's at when I ordered over 3 weeks ago and still have not received my products that's why I'm giving you a one-star no one will give me a clear answer.

Reply from Electric Tobacconist® USA
both puff bars passed as authentic, one was burnt out of the box.
both puff bars passed as authentic. my peach ice mango puff bar was great, but my banana ice was burnt on its first hit. i had to throw it away.

Reply from Electric Tobacconist® USA
Love this company!
Love this company! PayPal accepted! Fast shipping and awesome prices!
Service has been very prompt
Service has been very prompt. My complaint is with the product ... on average about 1 in 10 pods is leaking or empty. And the last charger DID NOT work at all. Since it was a bonus with purchase of 5 packages, I did not send it back.

Reply from Electric Tobacconist® USA
Love the service!
When I ordered cartridges from Vuse, it took weeks to get my order. One time they did not process my order, and when I called, they told me they would send it out that day...I received it like 2-3 weeks later. I'm so impressed with the short amount of time in which I receive my order from y'all. I really appreciate the service Electric Tabacconist provides.
Excellent service
Excellent service! Always has what I'm shopping for & has the fastest delivery of all others!
5 star seller
Good pricing, fast ship. And very good follow up after the sale. They hit the high marks for my top 3 needs.
Very easy to navigate
Very easy to navigate, granted the new stuff coming in couple days causes issues but the new items I got working great
Couldn’t of been better
The prices are by far the cheapest I’ve seen and the shipping was incredibly fast.
I like the flavors and that it did not…
I like the flavors and that it did not take over a week to get to me.
Product is always great and usually…
Product is always great and usually arrive earlier than expected. I would recommend #1 vape online!!!
Super good and the strength and flavor…
Super good and the strength and flavor are great
Reasonable pricing and quick shipping
Reasonable pricing and quick shipping, will be purchasing again. Great company!
Four of the pods I received were empty.

Reply from Electric Tobacconist® USA
Price is very good and they came fast
Price is very good and they came fast. But 3 of them were dead. Couldn't use them, had to throw them out. Otherwise liked the flavors. Will be buying more.
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