Electronicempire Reviews 

204
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Tv ordered through Amazon, 65" Samsung, Box and packaging all in tack. Upon opening the box TV was damaged. Must be through their QA process as no physical damage only apparent when switched on. TV st... See more

Rated 1 out of 5 stars

Website states: Next day delivery - item NOT received next day - had to contact them to get it delivered late. Item was advertised as NEW - package showed signs of being opened; sealed with tape;... See more

Rated 5 out of 5 stars

I initially felt suspicious considering the advertised cheap price. However I placed an order for a microwave over the phone on late Wednesday,, and was told it would be delivered on Friday. Sure en... See more

Rated 5 out of 5 stars

Ordered a Qled tv on Friday 2.30pm, it was delivered the following day at 8am. Cant recommend Empire enough, 1st class service bargain tv ( £100 less than anywhere else ) pleasant guy dropped it off,... See more

Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(204)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase in confidence!

I was a little hesitant before placing my order for a £2k+ TV with Electronic Empire as I had read the small number of 1 Star reviews on Trust Pilot. However, since I was buying via Amazon Marketplace I felt it was worth the risk.

I contacted them via Amazon prior to purchase and they confirmed that the TV would be new and sealed in box, so I pressed the button!

Happily they were true to their word and I am now in possession of a stunning LG OLED55E6V for £150 less than the next best price on the 'net. The TV was indeed brand new and had a manufacture date of Dec 2016, so it wasn't dusty old stock from the back of the warehouse.

I would have no hesitation in purchasing from Electronic Empire again.

January 17, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great price and service

Bought a Dyson ex display Hoover advertised as "as new". Was slightly worried after finding a couple of negative reviews however Hoover is great and doesn't look used. In original box with instructions and half the price of Argos. Will be checking this website when I need a new TV.

December 7, 2016
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Staff were helpful. Television that I ordered was delivered within the specified time, cheapest deal on the web. My new TV was at a discounted price I searched on many sites such as Amazon eBay but Electronicempire were cheapest around and the TV was new in a sealed box. Best Service

August 18, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing

Great new television, great price. The delivery staff were very professional in assisting taking the television to my 8th floor apartment without any problem.
I would never be able to carry a 65inch television myself.

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE AND PRICE

What a FANTASTIC service ! From placing the order for my LG OLED tv, to the point of delivery, I was amazed at the efficiency and service I recieved ! I not only saved over £300, but also encountered a company that I will highly recommend and use over and over again.
Thanks to you all at ELECTRONICS EMPIRE for your service and price.

August 15, 2016
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible - Avoid, not ex-display but well-used!

Ordered a vacuum cleaner on wed - 'ex display, as new, with full guarantee' with next day delivery on Wednesday. Called to check it was in stock and was told it was.
Arrived Monday - so nowhere near next day and item is obviously been considerably used, marked, dirty filter and stinking when switched on plus no guarantee .
Called to complain and they think it is acceptable to describe this as 'as new' and want me to pay to return! They refuse to pay the return postage. Have contacted trading standards who are now investigating!

August 15, 2016
Unprompted review
Rated 5 out of 5 stars

SAMSUNG KS7500 SUHD TV BRAND NEW BOXED

THIS WEEK I ORDERED A BRAND NEW SAMSUNG 4K TV WITH THIS COMPANY AND IT ARRIVED IN 24 HRS. THE ITEM WAS BRAND NEW IN SEALED BOX AND WAS £300 CHEAPER THAN OTHER COMPANIES. I WOULD DEFINATELY RECOMMEND THIS COMPANY. WELL DONE AND WOULD HAVE NO PROBLEM ORDERING WITH YOU AGAIN IN THE FUTURE. THANKS AGAIN

August 12, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing

Magnificent service with great staff always there to help. Very professional in what they do keep up the brilliant work overall I would highly recommend people to visit this great place.

July 12, 2016
Unprompted review
Rated 5 out of 5 stars

Very Good

Staff were helpful. Television that I ordered was delivered within the specified time they told me. Definitely would shop again!

July 12, 2016
Unprompted review
Rated 5 out of 5 stars

Cheapest price

Cheapest deal on the web. My new TV was at a discounted price I searched on many sites such as Amazon eBay but EE were cheapest around and the TV was new in a sealed box.

July 12, 2016
Unprompted review
Advertisement
Rated 1 out of 5 stars

Very Bad! Totally Misleading Website and NOT next day delivery! AVOID AT ALL COSTS!

Very weird experience with this rogue trader! Placed order and awaited delivery, according to website free next day delvery. Waited a fewq days and nothing. No email updates, dispatch confirmation, nothing!! I emailed to chase them for an ETA and was told 8 days! I emailed to cancel and was told it was too late as it had already been dispatched! I logged into their website and the order was still showing as pending - blantent liars and to make matters worse they tried it on by saying i'd have to pay £10 to cancel? Have they never heard of Distance Selling Regulations???? Know your rights, you can cancel and expect a FULL refund! Even more so if you haven't even received the damn goods!

PLEASE, PLEASE, PLEASE DO NOT ORDER ANYTHING FROM THESE COWBOYS! THEY INGORE YOUR EMAILS, TAKE YOUR MONEY AND DELIVER NOTHING!!

June 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought an ex demo tv and didn't really know what to expect. Delivery was very quick and when it arrived it may as well have been brand new. Save 45% off retail. Excellent service and product couldn't be faulted. Would definitely use again

April 15, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great price and convenient delivery

Bought an ex-display tv. Delivery was 2 days after I had ordered, and they called me the day before to arrange a time (2 hour window) when to deliver. The tv was effectively new. A great customer focussed service, very happy. I'd definitely use them again.

January 24, 2016
Unprompted review
Rated 5 out of 5 stars

Online purchasing made easy

I would just like to thank you for a brilliant service. Hassle free from beginning to end. A special thank you to the gentlemen who delivered the washing machine who were very courteous and delivered my item without a problem. Hats off to you. I will definitely be using Electronic Empire for future appliance and electrical goods purchases. When I think of the other places I have used there is no comparison.

January 15, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look