Electronic Express - Columbia Reviews 27

TrustScore 4 out of 5

3.9

819 S James Campbell Blvd, 38401 Columbia, Tennessee, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not a single soul within those walls know what they are doing. Skip Electronic Express and go to Best Buy or another electronics store.

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5 — Highly Recommend! Great service, great product, great price! I’m so glad I chose Electronic Express for our new washer and dryer. We originally purchased a cheaper set and were r... See more

Rated 5 out of 5 stars

Fantastic! The experience was smooth and fun, the freezer is amazing! I'm very pleased with it. Customer service and support over the phone and through email was extraordinary. I'm being very truthf... See more

Rated 5 out of 5 stars

Gabe was awesome & knowledgeable! They were not pushy with sales & gave us the information we needed & let us make the decision. We do not like pushy people & that will make us not be returning custo... See more


Company details

  1. #75 of 114 best companies in Electronics Store
  2. #13 of 25 best companies in Appliance Store
  3. #16 of 17 best companies in Computer and Accessories Store
  4. #17 of 19 best companies in Computer Store
  5. #4 of 4 best companies in TV store
  6. #3 of 3 best companies in Washer and Dryer Store

About Electronic Express - Columbia

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 819 S James Campbell Blvd, 38401, Columbia, Tennessee, United States

  • 1-931 381-7811

3.9

Great

TrustScore 4 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worthless

Not a single soul within those walls know what they are doing. Skip Electronic Express and go to Best Buy or another electronics store.

March 23, 2026
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for your feedback regarding your experience at our Columbia store. We have shared your comments with our management team for review and training purposes. We always strive to provide excellent service, and we apologize for falling short during your visit.

Rated 5 out of 5 stars

Bought on line went to the store to…

Bought on line went to the store to pick up associate loaded it right in my car all within 4 hrs. Great customer service

January 10, 2026
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the feedback on your online pickup order.

Rated 5 out of 5 stars

Online ordering with in store…

Online ordering with in store pickup.Easy and fast service. In and out on Christmas Eve. Awesome service.

December 24, 2025
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the feedback on our online order to in-store pick up process.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5

⭐️⭐️⭐️⭐️⭐️ 5/5 — Highly Recommend!

Great service, great product, great price! I’m so glad I chose Electronic Express for our new washer and dryer. We originally purchased a cheaper set and were really unhappy with it. Within three days, Electronic Express had our brand-new Samsung washer and dryer delivered free of charge, and they even took the less expensive set back to the store with no hassle.

The whole process was fast, easy, and stress-free. Amazing customer service and even better products. We’ll definitely be shopping here again!

November 5, 2025
Rated 5 out of 5 stars

Top Tier Quality & Service

Fantastic! The experience was smooth and fun, the freezer is amazing! I'm very pleased with it. Customer service and support over the phone and through email was extraordinary. I'm being very truthful here. Everyone was helpful, everyone sounded happy. The delivery of the product was also great. The driver was very helpful and professional. I did not expect this high level of service. Thank you!

I will most certainly use your company again without hesitation.

November 10, 2025
Rated 1 out of 5 stars

Terrible service, won't go back.

First, I tried to order a laptop online but your site didn't work. Then I called the number on the website and waited on hold for five different people until someone took my order. The next day I went to the store to pick up the laptop and the employee said he couldn't give me a laptop because he hadn't received an email to do it. Even though I had the email confirming my transaction, he wasn't interested in finding out what the delay was and I would have to come back the next day. Well, the email didn't come the next day either. Several days later I received an email that my order was cancelled because the payment wouldn't go through. I checked with my cc company and they said they had never attempted to process a payment for Electronic Express. Now the tax free weekend is over and I will not be purchasing anymore products from Electronic Express.

July 26, 2025
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the detailed feedback. We greatly apologize for the inconvenience. We just switched to a new tech infrastructure that likely caused your order to fall through the cracks. Like with every tech overhaul, we put great effort into making sure our new systems worked the same as our old systems but edge cases can manage to catch us by surprise.

Your review has been forwarded to our tech team to look into the error that caused your purchase to not be transacted.

Rated 5 out of 5 stars

Online order

Quick and easy to use website. I placed order and it was delivered pretty quickly as well.

June 16, 2025
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the feedback!

Rated 5 out of 5 stars

Ease of purchase online

Ease of purchase online. Delivery at date and time promised. Delivery personnel where courteous and efficient in delivery. Took all garbage with them upon leaving

April 24, 2025
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the feedback.

Rated 5 out of 5 stars

Great experience…

Everyone that I worked with were totally awesome!!!

I would buy from them again.

March 11, 2025
Electronic Express - Columbia logo

Reply from Electronic Express - Columbia

Thank you for the feedback. We look forward to having you back!

Rated 1 out of 5 stars

Once I told them I was here for a mouse…

Once I told them I was here for a mouse pad they had no interest to help (guess they thought I wasn't worth their time). I bought my computer there a year before so it was not like I didn't already spend alot.

August 29, 2023
Rated 5 out of 5 stars

A Happy Customer

The workers of the store are friendly, I asked about certain products and they know what to tell you which encouraged me to buy with satisfaction, I am happy with the products have purchased and will continue to come again.

June 20, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look