Electronic Express Reviews 17,158

Excellent communication. Knowledgeable about their products. They offer delivery, which is a plus.

At checkout,my debit card was charged, later they decided they don't like it (because it's from overseas) , although it works perfectly fine anywhere else.

My $1300 is still on hold a week later despite their promises, very negative experience.

Online customer representative was very helpful and professional in our chat communication. Delivery was swift and on time. The schedule representative was very professional and the department kept me informed via text

Ordering online was easy. Delivery and installation was fast and efficient.

Great Customer Service.They were very helpful in all my orders when Best Buy did bad business with me!!!

O#679830-01
Rachelle, my online customer service rep was AMAZING!!! She is the reasonnfor the 5 stars and the reason you will have a returning customer. She was so nice and communication was great. She was able to turn my stress into a better situation and went above and beyond to get my fridge delivery moved up a week! Every company needs a Rachelle on their payroll! She deserves a raise!!!

They arrived early and moved quickly. They were very polite, professional and got the job done in a timely manner.

Super inventory at magnificent prices. Customer service is always pleasant. Placing an order and checkout is easy and painless. Shipment of items is as advertised..”fast”. I live outside of the delivery area so I have a few days more to wait fur actual delivery of items.. but their freight handlers do have a nice website to allow you to follow the movements of items. The freight handling company Ceva Logistics is nice and ready to help with issues as well.

I found what I was looking for. They expedited my order quickly. They are great. I will definitely purchase from them again.

Have not bought anything yet, but had an amazing customer service

Worst customer service ever

The particular TV that I bought was about $300 cheaper than their main competitor. The staff there was friendly and informative and highly recommend looking at their website or going to their store before you purchase a new TV or any other kind of appliance I bet they will beat the price of any competitor

I called the day after I ordered the Vizio TV and was told it shipped, a week later i got an email saying it shipped that day im a trucker so I needed to know when it was going to be delivered so it did not sit on my porch. A lady was very rude and told me she was ok with me canceling my order and go eles where because of this i would not order again from Eletonic Express.

So very good with communication regarding delivery!! And the drivers were awesome. Price was the best around! Thank you for the free delivery!

The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, hence, the need to reschedule.

Not a single soul within those walls know what they are doing. Skip Electronic Express and go to Best Buy or another electronics store.

Price was fair, happy to try out furniture in store, and delivery service and team were excellent. Great experience overall!

I paid for new washing machine to be delivered and set up. I received a damaged one and when I complained they offered me 110$ off the 1000$ washing machine to take it. I was told this was last one and i would have to go on the site and start over with my order if I didn't take this one. I politely told them to keep it and give me a full refund including my delivery/ set up and removal fees also. They knew when they loaded this order what they were doing was to get my money one way or another! I have had good service in last years but this was poor service all around. I went that afternoon to Lowes, ordered my washer and it was delivered the next day and installed! I even saved money!
EE did call me back the next day to reschedule the delivery "since I wasn't home for the first delivery" i said i was home and retold the story and again asked for full refund again"

I never received my package . I purchased product on line. I got a message saying it was delivered but it wasn’t. Called customer service and they said they would investigate and I never got a response.