I've had a lot of fun so far at this casino website! I think it's really cool all the different discounts and free spins and cool offers they seem to always have available. Also the selection of game... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was great because all the times I've ever needed to reach out to customer care, I have not had to wait to be assisted. And every single time I've gotten the help needed and some. Than... See more
Company replied
What made my experience great, was that my support responder answered all my questions in a respectful and timely manner. And went overboard by gifting me for being a nice client and made his job easi... See more
Company replied
Iris stayed with me throughout the entire process of making my deposit. It took a while to get it done because things on my end but she was so amazingly sweet and patient with me. She even remained in... See more
Company replied
Company details
Written by the company
Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
Contact info
United Kingdom
- support@elegantspins.com
- elegantspins.com
4.1
Great
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love elegant spins and their great…
I love elegant spins and their great support
January 21, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your love and support! We’re thrilled to hear you’re enjoying Elegant Spins and our customer support. We truly appreciate you being part of our community. Happy spinning! 💖
Advertisement
Horrible scam casino
Horrible scam casino. I tried to withdraw $209 instead of getting my money they put my balance to zero (it was$69) told me it was bc i had multiple accounts which was not allowed (I did not) play somewhere else they don't even have a license come to find out. Total s%$t casino.
January 19, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re truly sorry for the experience you had and appreciate you bringing this to our attention.
Please note that the free play bonus you claimed has a maximum withdrawal limit of $50, and the required wagering/playthrough has not yet been fully completed. Additionally, our system identified multiple account activity, which also needs to be reviewed as part of the process.
To help resolve this as smoothly as possible, we’ve already sent you an email with full details and next steps. Kindly check your email for the information.
If you need any further clarification or assistance, feel free to reply to the email or contact our support team, we’re always here to help and ensure everything is handled fairly and transparently.
Thank you for your patience and understanding.
I love using Elegant spins
I love using Elegant spins. It is literally one of the smoothest casino website I've ever used
June 18, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
We’re so happy to hear you’re loving Elegant Spins and finding it one of the smoothest casino experiences out there. Our team works hard to make sure everything runs seamlessly, so feedback like this really motivates us!
Thanks for being part of the Elegant Spins family. More exciting games, smooth play, and great rewards are always coming your way!✨
Many great fun slotgames and nice quick support
I like this site they have great fun slotsgames and gentle quick support.there is also let's of games from let's of providers. Great site
January 17, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Your feedback truly means a lot to us. We’re thrilled to hear you’re enjoying our fun slot games, wide variety of providers, and quick, friendly support 💬✨
verry good site
January 16, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re happy you’re enjoying the site — more fun games, rewards, and exciting offers coming your way!
Advertisement
Reply from Elegantspins
Dear Player,
Thank you so much! 🎉
We’re thrilled to hear you’re enjoying your time with us. Your support truly means a lot, and we’re excited to keep bringing you the best gaming experience possible. Happy spinning and big wins ahead!
amazing
amazing, fun, fast, safe. love elegantspins and the support is always so fast and helpful
January 12, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the amazing feedback! 😊
We’re thrilled to hear you’re having fun and feel safe playing at ElegantSpins. Our support team will be especially happy to know they made your experience even better.
Reply from Elegantspins
Dear Player,
Thank you so much! We’re happy to hear you found our team kind and friendly. The live support is available 24/7 for all the help and support required! 😊
Reply from Elegantspins
Dear Player,
Thank you! We’re glad you’re enjoying your experience with us. We truly appreciate your support! 😊
Advertisement
Very good casino
Very good casino, FAST whildraw, Bigwin only elegant
January 10, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the wonderful review!
We’re delighted to hear you’re enjoying fast withdrawals and big wins at Elegant Spins. Wishing you many more great wins ahead 🎉
Reply from Elegantspins
Dear Player,
Thank you so much for your kind feedback! We’re glad you’re enjoying the bonuses. We look forward to bringing you many more exciting offers! 😊
There is always an issue
There is always an issue. Emails are never correct. And most importantly I never win!
January 9, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re really sorry to hear about your experience, and we truly appreciate you bringing this to our attention.
Regarding the emails, could you please let us know which specific email you’re referring to? Kindly share the support email address you have and, if possible, attach a screenshot of the email so our team can review it accurately.
Please note that bonus codes mentioned in emails are valid only until the expiry date specified in the message. If a bonus has expired, it may no longer be available after that time.
As for the games, we’re sorry to hear you haven’t had a winning experience yet. We’ll be happy to check this for you. We do offer high-RTP games, which generally provide better chances to win, and our team can gladly guide you toward them.
Our support team is here to help and ensure things are clarified for you. Please reach out so we can assist further.
A great game
January 9, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you! We’re glad you’re enjoying the game. Wishing you lots of fun and big wins ahead! 😊
Advertisement
Reply from Elegantspins
Dear Player,
Happy to know you’re liking it! 😊
Live support is available 24/7 to help you whenever you need assistance.
Very friendly and great for free spins…
Very friendly and great for free spins thanks for your time.
January 1, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your kind words!
We’re glad you found us friendly and enjoyed the free spins. Hope to see you back for more fun and wins soon!✨
Very fun and modern slots
December 31, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Awesome to hear!
Thank you for loving our fun and modern slots. More excitement coming your way!
Very easily to work with!
Very easily to work with!! Fast response!!
December 29, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! 😊
We’re glad you found us easy to work with and appreciated the fast response. Looking forward to assisting you again soon!
Advertisement
Best casino
December 29, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the kind words! 🎰
We’re thrilled you had a great experience — happy to be part of your fun! 😊
Top casino i recomend it
December 27, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the great recommendation!
We’re thrilled you’re enjoying your time at our casino. Wishing you big wins and nonstop fun—see you again soon!
Reply from Elegantspins
Dear Player,
Thank you for the kind words!
We’re glad you’re enjoying the casino and the bonuses. Wishing you lots of fun and big wins ahead—happy playing 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.