Elementor Reviews 

4,355
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 884 reviews, reviewers overwhelmingly had a great experience with this company, reflecting exceptional service quality and dedication. Customers frequently praise the support team for their prompt replies, friendly attitudes, and patient guidance when troubleshooting complex technical challenges on their websites. People often mention that dedicated staff members go above and beyond to provide clear explanations and ensure every issue is fully resolved. Some reviewers were not happy with the limited availability of direct human assistance, noting that getting help often required purchasing additional support plans. A few consumers also experienced unresponsive ticketing systems, unhelpful responses during troubleshooting, and lingering software errors that left them completely stuck.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

People report positive experiences with staff, praising agents for being fast, patient, and professional when... See more

Response time

Reviewers mention positive feedback about response time, frequently praising the very quick replies and fast... See more

Website

Consumers experience great satisfaction with the website tooling and professional support team, as reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that support agents resolved issues quickly through... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, very happy with the product and the help I have received. Only thing keeping me from giving 5 stars at the moment is that they have recently implemented an AI assistant that is very slow and... See more

Rated 5 out of 5 stars

I had a very unusual problem with an Elementor install. Moving a staging site to a new host and activating my plan - just didn't work. I tried several rounds of database re-installs and Wordpress rein... See more

Rated 5 out of 5 stars

Grade A customer service right here. I will say in the light of today's customer service environment, or lack thereof, this was quite the breath of fresh air. It was handled carefully in the protectio... See more

Rated 5 out of 5 stars

At the time, I chose Elementor to build a website as it is an exceptional product. However, I stopped doing web development about four years ago. But I recently received an invoice for an annual E... See more

Company replied


Company details

  1. Web designer
  2. also in
  3. Business to Business Service

About Elementor

Written by the company

About Elementor

Empowering web creators

The most popular website builder for WordPress, powering 23M+ sites worldwide. Build with AI, refine by hand with the Elementor Editor, stay in full control.

From client websites and business sites to online stores and portfolios, Elementor gives you the freedom to create, design, and manage every project exactly the way you envision it.

With our powerful tools, you can customize every aspect of your site, sell products and services, and grow your brand with built-in marketing tools, no code required.




Our Main Features Include:

  • AI and manual building, together: Generate complete pages with AI, then refine every detail manually in a professional visual Editor, built on the Atomic Editor's CSS-first architecture.
  • Advanced Theme Builder: Control every part of your website, from headers and footers to single post, product, and 404 pages, with our comprehensive theme-building capabilities.
  • WooCommerce Builder: Design your WooCommerce store exactly as you envision it with Elementor's WooCommerce Builder: product pages, cart, checkout, and more.
  • Design systems with Variables and Classes: Build with shared design tokens that stay consistent across your entire site, from a single page to hundreds.
  • Integrated marketing tools: Convert visitors into customers with a built-in Landing Page Builder, Popup Builder, Form Builder, and Floating Bars, included at no added cost.
  • Responsive design: Your website looks perfect on any device with automatic mobile optimization, or customize it further to match the experience you want.
  • Custom CSS: Add advanced styling and animations to make your site stand out.
  • Role Manager: Delegate design tasks while keeping control over your site's most important settings.
  • Third-party integrations: Connect directly with popular marketing, CRM, and email tools.
  • Support when you need it: Get help from our community, Help Center, and support team whenever you need it.



Join our Global Communities

Join a global community that helps each other achieve their goals.

Build what's next

Written by the company

Join the builders reshaping the web. 23M+ websites built with Elementor.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(4,355)

925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Joicelyn

Rated 5 out of 5 stars

Joicelyn quickly resolved the issue I…

Joicelyn quickly resolved the issue I was having with my mobile hamburger menu. Excellent support!

December 17, 2024
Elementor logo

Reply from Elementor

Hi Greg, thanks for the excellent review! We're so happy to hear that the issue has been resolved and that Joicelyn was able to assist you!

Rated 5 out of 5 stars

Joicelyn

Joicelyn, did a great job of walking me through and helping me set up DNS records for a custom domain.She was patient and thorough..good job Joicelyn!

August 15, 2024
Elementor logo

Reply from Elementor

Hello Ana, we are happy to hear Joicelyn could help you. Thanks for the review!

Rated 5 out of 5 stars

Amazing Support!!!

The support that Joicelyn provided was phenomenal. She was very quick in her assistance and provided a quality solution to the problem I was encountering.

July 20, 2024
Elementor logo

Reply from Elementor

Hi Julio, we are very glad to hear Joicelyn was able to help you. Thanks for the review!

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