Elenoza Reviews 205

TrustScore 2 out of 5

1.8

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1.8

Poor

TrustScore 2 out of 5

205 reviews

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Rated 1 out of 5 stars

Its a scam! Be careful & dont order from them!

Never received the order I made from July so I emailed them about it. Keep on receiving the same autonomic response that there's a problem with their bank so the refund will take "longer" blah blah. This is definitely a fraud and I will definitely contact Olaf about this. Its a scam! Dont ever order from them!

July 20, 2023
Unprompted review
Elenoza logo

Reply from Elenoza

Dear Debra,

Could you please contact us at support@elenoza.nl and indicate that you have contacted us via trustpilot? We will then ensure that you get your money back as quickly as possible.

We apologize for the inconvenience.

Yours sincerely,

Kristina
ELENOZA Customer Service

Rated 1 out of 5 stars

It is a scamm Be careful

It is a scamm. Don’t buy anything. I placed an order for 95 euros approximately (3 pairs of sandals) at the beginning of July and still nothing . It is not possible to check the shipment and the items were not delivered. I sent e-mails requesting the reimbursement of my money which were never replied . It is a fraud and I will file a complaint to Olaf .

August 4, 2023
Unprompted review
Elenoza logo

Reply from Elenoza

Dear Lina,

If the situation has not yet been resolved, could you please send an email to support@elenoza.nl with your order number and that you indicate that you want your purchase amount back?

Then we will ensure that you get your purchase amount back as soon as possible.

We apologize for this unpleasant situation, this is not what our customers are used to from us.

Yours sincerely,

Kristina
Elena Customer Service

Rated 1 out of 5 stars

Eleonaz Company is a scammer. Don't buy anything from this company!

I can write really fairly that Elenoza is a scammer.
An order placed end of May has never been delivered (but of course my payment went through). I asked their 'customer online service' news about my order. After too many emails from me and very few (always vague) answers from them, I unfortunately need to consider that I won't get my order nor any reimbursement. I'm in the process to report them to the OLAF.

July 24, 2023
Unprompted review
Elenoza logo

Reply from Elenoza

Dear Elisabeth,

If the situation has not yet been resolved, could you please send an email to support@elenoza.nl with your order number and that you indicate that you want your purchase amount back?

Then we will ensure that you get your purchase amount back as soon as possible.

We apologize for this unpleasant situation, this is not what our customers are used to from us.

Yours sincerely,

Kristina
Elena Customer Service

Rated 1 out of 5 stars

Scam

Ordered for 78 euros. After 6 weeks no delivery and no refund and no response. A scam!

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Is this company a scammer?

Is this company a scammer?
I purchased for almost 100 euro but the goods are lost in transition.
They said they'd refund me in 7 days, now it's been 2 weeks, no refund, now answer...!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, I have seen them so many times on tiktok but I always taught it was fake. I saw them again and I decided to give it a try and I can really see that they’re wonderfull!

October 14, 2022
Unprompted review
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