They answered all my questions before I sent my order in and everything arrived in a timely manner! Highly recommended them!!
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See what reviewers are saying
Made my purchase from the USA. The website give the price in USD (which is then converted to EUR at payment) and included both taxes and duties, which is extremely convenient. I promptly received the... See more
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - pac... See more
I recently lost my sunglasses in the sea, and I was unable to find the same model anywhere. However, I came across "Eleonora Bonucci" Shop and was thrilled to discover that they had the exact same mod... See more
Company details
Written by the company
Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.
Contact info
Via Dell'Industria 78, 01100, Viterbo, Italy
- +39 0761 398011
- info@eleonorabonucci.com
- eleonorabonucci.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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Do not buy from them
Do not buy from them, you will never receive your item nor get reimburse eventhough they tell you they will.
They find excuses but you never gonna see your money from an item you will never have in your hands.
They try to buy time and take no responsibility about how your 623e items is sent.
NEVER TRUST THEM. They answer politely but keep your money. -They are thieves.
July 25, 2023
Unprompted review
Reply from Eleonora Bonucci
Dear Margaux,
we are sincerely sorry for the issue you are experiencing but as per our ongoing email conversation we are working at your case and also asked for your cooperation, since it's essential.
If we write you will receive either your order or your money, it's because it's true.
We rarely experience cases of lost parcels and never had a case where the parcel was stolen after having been dropped off at a carrier point.
Sure you will reconsider your review, we are looking forward to your reply, remaining at disposal.
Best regards,
Team Eleonora Bonucci
Wonderful Experience!
Great Price, Quick Delivery and Product arrived just as advertised; all-around great experience!
May 10, 2023
Good sale and discounts with free…
Good sale and discounts with free shipping made this purchase a good deal. Also very pleased that my size was available and impressed with very secure packaging on shipment. Received items in a timely manner.
June 30, 2023
Great quality and service
June 29, 2023
Excellent experience
I had excellent experience with this store.
Did an order to Canada. They sent parcel via DHL (which is the best delivery company) + free delivery if you buy above 200 Euros.
I found sneakers in their store with very very good price on sale.
June 30, 2023
I recently lost my sunglasses in the…
I recently lost my sunglasses in the sea, and I was unable to find the same model anywhere. However, I came across "Eleonora Bonucci" Shop and was thrilled to discover that they had the exact same model available. The delivery was incredibly fast, and I am extremely satisfied. Thank you so much!
June 20, 2023
Got it very fast
June 5, 2023
Very good experience. Would shop here again.
The shoes were exactly as described and at a good price. The order was processed and shipped almost immediately and arrived a day early.
I would definitely shop here again.
May 24, 2023
Very fast delivery!
May 18, 2023
Fantastic experience
Fantastic experience. I found a pair of sold which were sold out at every other shop I visited- both online and in/store.
Eleonora Bonucci had stock, and within less than a week they arrived from Italy to Australia! The shoes have not left my feet ever since 🙌🏻 Thanks so much, would definitely buy from you again💕
May 7, 2023
Had an item delivered by there courier…
Had an item delivered by their courier over 3 weeks ago and they left it on my doorstep without my permission . On returning home from work later that day it had gone. I emailed them that night and they replied stating that shouldn’t have happened. This was the last I’ve heard from them , I have emailed them 4 times since and not had a reply . Currently, I am €514.88 down with no idea as to if I will get a reply/refund etc. Absolutely terrible customer service and I have no idea how to move forward with this.
I am having to reply on here as you don’t answer the emails I have sent since my reply. All my emails reference my order number .
What else can I do???
I replied to your email stating that the parcel wasn’t taken in by a neighbour.
I don’t have a video doorbell and even if I had one it would only show somebody taking a parcel from my doorstep.
I don’t know what else I can do or stay.
April 14, 2023
Unprompted review
Reply from Eleonora Bonucci
Dear Richard,
We are terribly sorry to receive such a review from you.
As soon as you informed us via email regarding your issue, we contacted the courier in charge and a claim regarding your delivery was opened. At the same time, we answered you asking for more info about your parcel; our email dates back to April 21 and we never received more info by you.
We can assure you we always do our best in order to assist our customers; for this reason, an answer by you would be extremely useful.
We hope to hear back from you; in the meantime we are available at any time.
Team Eleonora Bonucci
Your shipping was fast and I love my…
Your shipping was fast and I love my Moschino clogs
April 28, 2023
Superb service
Superb service. I ordered my items to u.k and arrived within 2 days. Great prices and would highly recommend, just leave some deals for me when I return to grab some more bargains.
May 1, 2023
Unprompted review
No return label in the parcel
No return label in the parcel, no possibility for telephonic contact, very late response to repeated e-mails, no confirmation of return parcel being under way, no refund (yet).
If you give a customer such a bad experience from the very beginning, they won't return to your shop...
You are welcome for the advice!
April 17, 2023
Reply from Eleonora Bonucci
Dear Cristina,
We are sincerely sorry to hear such an advice.
You requested a return for your order on April 25; at the same time, you also contacted us in order to obtain more info regarding our return policy.
On April 26, we promptly answered your questions and planned a pickup for you in order to return your purchase; at that moment, we provided your return label, for it is actually not part of our system to provide a return label at first.
According to our website, refund processes could take until 14 days from the order reception from our side: https://eleonorabonucci.com/en/return-policy.
We can assure you that we do our best to assist our customers. For this reason, your feedback is greatly important to enhance our skills.
Team Eleonora Bonucci
Kind of upset regarding the size guide…
Kind of upset regarding the size guide mentioned on their website...
but reliable and fast for the expedition
April 12, 2023
Has now been 6 weeks since I made…
Has now been 6 weeks since I made initial order. Over 2 weeks now I have waited for a reply. Not one single person has helped process this order. Now some of the items I had ordered are now out of stock. Also some items are now dearer. I'm absolutely disgusted in the lack of customer service. Never had this problem before with any other company, ever.The company is now saying they have tried to solve the problem and I've to contact them anytime.I HAVE EMAILED THEM TWICE IN THE LAST TWO WEEKS AND HAVE HEARD NOTHING.I HAVE EXPLAINED THE ISSUE OVER AND OVER AGAIN.WHEN I GET TO CONFIRMATION SCREEN MY WHOLE BASKET OF ITEMS EMPTIES,THEREFORE ALL THAT IS LEFT IS DELIVERY CHARGE.I HAVE TRIED TO ORDER ROUGHLY FIFTEEN TIMES NOW.I UNDERSTAND ITS AN ITALIAN COMPANY BUT IF THEY CANT UNDERSTAND ENGLISH THEN I AM FIGHTING A LOSING BATTLEITS ALSO REALLY STRANGE HOW THEY MANAGED TO REPLY TO MY TRUSTPILOT REVIEW ALMOST IMMEDIATELY.TWO WEEKS IVE BEEN WAITING FROM A REPLY.I HAVE ASKED THEM MULTIPLE TIMES TO PROCESS THE ORDER BUT HAVE HEARD NOTHING.I HONESTLY CANT BELIEVE ONE OF THEIR STAFF COMES ON HERE AND TRIES TO PAINT THE PICTURE THAT THEY HAVE TRIED TO HELP.I DONT THINK I WOULD BE HERE SIX WEEKS LATER WRITING REVIEWS IF I DID RECEIVE ASSISTANCE.I HAVE WASTED SIX WEEKS AT LEAST,TRYING TO MAKE AN ORDER.ALSO,SOMEONE DID UNDERSTAND MY PROBLEM AS THEY CLAIMED THE IT DEPARTMENT HAD SOLVED THE ISSUE (WHICH WAS FALSE) AS I TRIED TO ORDER NUMEROUS TIMES AND KEPT HAVING THE SAME ISSUE.ALL IT WOULD HAVE TAKEN WAS FOR SOMEBODY TO PROCESS IT ON THEIR SIDE,WHICH I ASKED THEM TO DO ON NUMEROUS OCCASIONS.CANT BELIEVE THEY ARE REPLYING WITH MORE LIES.IM ABDOLUTELY APPALLED.IF YOU STAY IN THE UK,PLEASE DO NOT USE THIS SITE.ITS JUST A WASTE OF EVERYBODYS TIME.IF YOU ARE GOING TO REPLY,PLEASE DO ME THE COURTESY OF BEING HONEST AND ACTUALLY HELP FIX THE ISSUE
April 20, 2023
Unprompted review
Reply from Eleonora Bonucci
Dear Brian,
we have tried to solve this in many ways, placing order for you and reserving the items you wanted to purchase for over 2 weeks sending you multilple solutions and emails to finalize the order. We are really sorry for the situation you experienced and were not able to clearly understand the issue you encounyered at paymentr step with paypal. In any case we do remain at full disposal to help you. Please do not hesitate to contact us for any further information.
Team Eleonora Bonucci
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