Elephant Stock Reviews 1,578

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the artwork is even more beautiful than expected and true to its online depiction. Many appreciate the wide selection of art, sizes, and framing options, making it easy to find the perfect piece. People also frequently mention the careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with their orders and the delivery service, with items arriving late or not as described. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve shipping delays or product discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the beautiful and... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as beautiful,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process smooth and easy,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast shipping, timely... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So here’s my experience…service was very good. Received texts every step of the way which was awesome. When I received the art, I didn’t realize it wasn’t canvas. It’s more like a digital printed art... See more

Rated 5 out of 5 stars

This was our first purchase from Elephant Stock and we couldn't be more pleased. We ordered a large 5 foot square piece. There was an issue with the frame. Contacted customer service and they resolved... See more

Rated 5 out of 5 stars

Exactly what I was looking for to complete my wall...came in perfect condition best I can tell, perfect size, slightly darker than in photo but still works, my only quarter of a star complaint. Very p... See more

Rated 5 out of 5 stars

At first I was hesitant to order but when I realized I was able to choose the print/canvas, size, and frame I decided to take the chance. I am extremely happy with my two purchases and prices. It was... See more


Company details

  1. Art Supply Store
  2. Art Gallery
  3. Photo Printing Service

Written by the company

Elephant Stock specialize in curious design with unique style. Join us and give your passion expression!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Made my day.

The art pieces were beyond my expectations. The colors were vibrant. The canvas soft, the hanging of the prints easy.

December 24, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

No communication. No art.

I placed an order well within the window for Christmas delivery. Two weeks later, the project still had not been put into production. Frequent email requests about the artwork produced nothing more than an AI response telling me about the length of time different parts of the process take. It’s Christmas Eve, no art, no notifications, no communication. They for sure took my money in a hurry. I wonder how long a refund will take?

Customer service can’t answer anything! Lots of AI generated’gee, sorry!’ Replies to my email complaint. No concrete answers. This is a pretty simple print on canvas- and there are hundreds of other vendors. Don’t waste your time with this one.

December 13, 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We value your concern and we want to resolve this asap. Please send us an email at support@elephantstock.com with your ORDER ID. Thank you.

Rated 5 out of 5 stars

Elephant Stock is the best

I ordered from 2 different companies; Elephant Stock was not only great to work with, but the framed photo was beautiful. And the idea of using a dab of toothpaste when hanging was ingenious.
I ordered another from them a few days ago.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Canvas: This stunning canvas will complete the…s

This stunning canvas will complete the look of my living room in such a beautiful and empowering way! I fell in love with it the moment I saw it in your catalogue. I love this website. I often just scroll through it on my down time to see what's new and exciting. It never disappoints! Thank you Elephantstock for making (and creating) such beautiful rooms come true.

September 28, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

Probably fine unless your picture has a…

Probably fine unless your picture has a thin border. Then you notice that they cannot center it.

ETA: their nicely worded emails don't change the fact that the picture is off center

September 26, 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

Hi Mark, We value your feedback and are here to resolve all concerns as soon and effectively as possible. Kindly check your mailbox for updates on the resolution provided. Thank you for your kind understanding and consideration.

Rated 5 out of 5 stars

I love this company!

I saw my owl picture at a wonderful cabin my daughters & I stayed at just last week. I fell in love with the picture and just had to have it! I ordered it before we left, and eagerly awaited its ‘ arrival. It came today, and it was everything I wanted! It was in perfect condition, and in a very timely manner."

I am so happy!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Elated customer

I purchased the piece of art titled lady in rapture. It was everything I hoped it would be. I got a large size. It fits the space full of bright vibrant color. And it came packaged safely. 100 percent will order from elephant stock again.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Wall Art With Great Size and Frame Options

"We have ordered two pieces of wall art from ElephantStock and have been extremely pleased with both pieces. Both pieces arrived well packaged and in a timely manner. The free shipping is an added bonus. If we have a need for additional wall art in the future we will definitely start with ElephantStock."

August 16, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick FREE shipping packaged for battle…

Quick FREE shipping packaged for battle and arrived in perfect condition !
Exactly as described detailed hanging instructions a 10 year old could have followed.
Exceptional quality print and I Highly recommed you give them a try ! Really you have nothing to loose free shipping free return .... Truly a company that understands total Customer Service

September 23, 2024
Rated 1 out of 5 stars

Not trust worthy.

Not trust worthy.
complete thieves.. Took my money up front 3 months ago and will not fix all the errors on any of my prints that they made ! I'm thirteen phone calls later and about fifteen emails and still no resolution.

June 25, 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We certainly understand where you are coming from. Please accept our sincerest apologies for the inconvenience caused. We have sent you an email so we can assist you accordingly. Kindly check your inbox. We thank you kindly for your patience and understanding.

Rated 5 out of 5 stars

Excellent Product and Service!

Artwork arrived in good shape and looks beautiful. Recommend that templates for wall hanging be included for multi-panel canvas pieces. With that said, the toothpaste trick worked well to get the panels to line up correctly. Very pleased with product and service in this, our second order. More orders in the future!

August 18, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Issue resolved

Updates on order status would be more helpful

September 5, 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We appreciate your feedback, Brandy. Thank you for bringing this to our attention and please accept our sincerest apologies for any inconvenience caused. This is not the experience we want you to have with us. We will look into your concern further and will reach out to you immediately with an update. Thank you kindly for your patience and understanding.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look