Eleralights Reviews 

FRAUDULENT! This company is fraudulent through and through. First, I didn’t put in my Amex Safekey number, which I assumed meant the transaction wouldn’t go through, but it went through anyway (I didn’t put it in based on the trustpilot reviews). Then I emailed them immediately after the charge appeared and I got an email from them confirming the purchase and said I did not finish the transaction and wanted a refund. Enter useless AI bot. So then I disputed the charge via Amex and twice they replied to Amex (and again, a human never replied to me and the phone number is fake) and confirmed the transaction was valid, but the second time they said it was for digital content!!! Also the parent company is based in some address in Brooklyn, but the phone number and website are Dutch. I disputed with Amex again, this time showing that purchase was clearly for lights and immediately got a refund.

I advise everyone not to buy from them. This is definitely a scam.
The replies are generated by AI. No real person would write the following: ‘Because our lamps are carefully handcrafted and made to order, we take extra time during this stage to ensure every detail is refined and the packaging is extra-strong before it leaves our facility.’
They do not comply with applicable EU law; you receive no information about the company’s registered office via the website or the order confirmation, and you will NOT receive a delivery.
I would advise everyone to try to get their money back through their credit card provider.

Warning: There are other sellers on Instagram advertising the same products in the same way.

Avoid! Avoid! Avoid! Total crooks who simply steal your money.

Ordered light 7 months ago. Heard nothing for 2 months, then I chased. Each time, I received some waffly non-descript email that said it was with their delivery partner and so they could not refund. Whenever pushed for tracking details, they could not provide. I have been back and forward for 6 months and each time a refund is denied.
As with many other reviewers here, I believe they have no intention to deliver orders and its simply a scam they are running to take money and deny refunds.
I wish I checked trustpilot before ordering! If you are thinking of ordering anything from Eleralights, DO NOT DO IT. THEY WILL STEAL YOUR MONEY!

This company is a total ripoff!!!
I ordered a lamp in early November 2025. After 10+ emails and receiving replies, absolutely nothing has been done. I've asked for tracking information and none has been provided. I've had emails from different people on the support team and no one has resolved this. I am out over $500 and they refuse to provide a refund. Just disgusting!! It's a shame that I had to provide 1 star - they deserve negative stars!!!

I ordered a lamp in January and I still haven’t received anything. The status of my order has not changed since February 13th. It seems that the issue is related to the shipping company, but I haven’t had any updates for more than three weeks now. This is a scam! Avoid at all costs!

Please avoid this company at all costs. After over 3 months or waiting and chasing they send a faulty, wonky and poor quality lamp.

We ordered a 600$ lamp in December and we are still waiting for it. They keep telling us that the product is about to be shipped, then nothing. They refused to reimburse us. Total scam.

This people are thief!!! DO NOT ORDER ON THAT SITE.
I ordered in January 2026, they never sent the products. No lamp, no refund.

This company does not exist, they take your money then come up with all sorts of excuses. We bought in February and still haven't received a thing, their excuses are feeble, they obviously use AI to respond to emails, DO NOT PURCHASE FOR THEM, they are liars.
Patricia

If there was a zero I would have given this. Ordered in January and nothing - no tracking number, order confirmation. Despite several requests all I get is emails from something I am sure is a bot as it just repeats the same lies again and again. Told that they won't refund as the product is "on its way" despite no tracking number or courier details. I am pursuing my options legally and will get the money back. BEWARE ANYONE ORDERING FROM THESE PEOPLE - THEY ARE SCAMMERS

I ordered a light on Feb 7 of this year. After hearing nothing from the company, I wrote to customer support on Feb 27 and I received a comforting letter, reassuring me that everything was ok and sending me a tracking link. The link showed only that shipping information had been received on Feb 13. On March 23 I sent another email asking for a full refund, and Lisa from customer services assured me that my refund had been ‘escalated to the management team’. By March 31, Lisa at customer services again assured me that my refund was receiving ‘urgent attention’ from management and that she would personally make sure that it takes place. On April 12, I asked Lisa if the company was just a scamming company, stealing money through adverts on Facebook. On April 13, Lisa answered that it was a real company that had been let down by their shippers. Then I received another email saying that my shipment had now left the port on route to me, and that they could not issue a refund until I received it and sent it back! Today is April 27; there is no tracking of any package, no notice of delivery, nothing. My conclusion is that the company is a scam, stealing money from unsuspecting customers. DO NOT ORDER ANYTHING!!!!

The lamp is simply divine. Its is exactly as the picture, a beautiful masterpiece of delicately twisted wood, so thin it looks like paper but you can still see the wood grain
Love love love

Hi there
I just recently bought the Ave floor lamp from elera lights.
Although the wait for production was long, a couple of months, im not regretting.
It’s a beautiful well crafted piece, well worth the wait.
Customer service keept me informed, and fast response when I wrote them.

Absolutely love the Lamp I bought took a while to arrive which I fully expected but well worth the wait top quality unique floor lamp a few of my friends have commented on how cool it is

I love the light but unfortunately the delivery time was not great I ordered on the 27th November 2025 and it was delivered 13th February 2026, this delivery time was not stated at time when ordering.

Timing for my order was not exactly what I expected - there was a plenty back and forth discussion with Elera customer support but lamp finally got delivered after 3 months. the lamp is nice, it gives a nice atmospheric light - and in this area it meets my expectation fully.

Dont order or prepay to this company. I ordered on the 20th of December 2025, wrote to them 10 times and stil dont have my delivery. This company cant improve - they are collapsing and wont raise every again. So think twice.... a very, very disapointing and sad experience.

Compleatly overpayd bulp didn’t function delivery took months weight of the whole lamp about 1 kilogram. Better quality with TEMO

So i ordered one of their lamps via instagram. the delivery took pretty long about 60 to 70 days which had me scared at first, that it wouldnt arrive at all. thats when i contacted the support via Whatsapp and they responded pretty much immediately which was very nice.

The Product itself is amazing. Very beautiful lamp. I would defenitely order it again also knowing that it might take a while to arrive.

My purchase from Eleralights is a great enhancement of my apartment. I like it a lot. OK, it took a while until it was delivered, but the sales team responded quickly to my messages and explained the concept of elara (manufacturing on request, not selling goods that are in stock). The lamp arrived in good shape, well protected by an adequate transport packaging and works well. And again, yes, it illuminates my apartment nicely