elevate your sole Reviews 163

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go out of their way to assist. Many appreciate the wide selection of quality footwear, including various brands and styles, often finding exactly what they need. The efficiency of order processing and quick delivery times are frequently mentioned, contributing to a positive overall purchasing experience. However, some customers also noted issues with product descriptions, specifically regarding items advertised as waterproof that were not, and concerns about the quality of packaging for returns. A few other people also felt that orders sometimes took longer to arrive than expected or that incorrect sizes were sent, requiring exchanges.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the excellent quality, good selection, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, fantastic, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as helpful, efficient, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the good quality... See more

Order

Customers consistently note positive experiences with order, praising the easy website and ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... See more

Rated 5 out of 5 stars

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... See more

Rated 5 out of 5 stars

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... See more

Rated 5 out of 5 stars

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Difficult to return items

I want to return some boots as they are too big. I have contacted the company through their website as per their T&Cs, but you have to wait for them to respond. No simple return information on their website.
I have contacted their shop and advised of my intention to return, but was originally advised I had to await an email response. As I was unsatisfied with this service, I suggested I would post the boots to their shop, which the shop assistant confirmed would be alright. Why make returning so challenging?

October 7, 2025
Unprompted review
elevate your sole logo

Reply from elevate your sole

Hello,

I’m sorry to hear you found our returns process confusing. We actually make the return information really easy to find — it’s linked on every product page, at the checkout, in the main and footer menus, and also in your order confirmation email.

All you need to do is log in to your account and request a return. We then review each request personally, as some customers prefer an exchange, others a credit or refund — and occasionally, there are special circumstances such as faults or delivery errors that need a slightly different approach.

Once reviewed, you’ll receive a link access to our Royal Mail returns portal, making it quick and straightforward to send your item back.

We’re always looking for ways to make the process even clearer, so thank you for your feedback.

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Rated 5 out of 5 stars

Great shoe shop

I have visited the shop when in Llandudno and have ordered online several times. The staff are always helpful and knowledgeable. Ordering and returning is really quick and easy. Happy to recommend.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Hi elevate

Hi elevate, I have had several pairs of shoes from you and they have always been good quality. You have a very good selection of shoes and widths to choose from. They have always arrived very quickly and are very well wrapped. Many thanks, Valerie.
99

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been buying from this company…

I have been buying from this company for a number of years, I am in Australia and because we have opposite seasons I buy when they have a Sale and its right for our current season. They are the best to deal with, their website is easy and I get my European shoes at a great price. Thank you Elevate Your Sole from a long distance customer but a continued supporter.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent range and prices

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to bend down to fasten his shoes, (because he's now ancient!)so these easy on/off styles are ideal.
Waay cheaper, at Elevate your sole, than anywhere else, no brainer!
Fast delivery, thank you once again ELS

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Missing you in Prestatyn

As the title says, your store is missed in Prestatyn but thankfully your other stores are not to far away.
Elevate Your Sole is the only shoe shop I would go to. Gone are the days of traipsing from shop to shop. The choice is excellent at elevate your sole; my shoe collection is testament to the fact that there is always something I liked. If the footwear wasn’t available in my size is was quickly sourced. For my last birthday I ordered seven pairs online,in their sale, boots and shoes. I bought them all!! Fabulous value and luck as I am a size 3. Obviously I haven’t been into the shop for a while.
Highly recommended.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, quick service and no problems- never had to return anything so can’t comment on the return service.

November 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Independent shop

Great shop selling lovely shoes, sandals and comfortable boots. Great staff and so helpful. Just sorry the Prestatyn shop closed, but still travel to Llandudno or Chester for footwear.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Small businesses in Llandudno

As an owner of a small pet shop in Llandudno I strive to offer a great service and when I shop I look for businesses that offer me a great service.
Elevate your sole is my go to place for shoes, sandles and boots.The staff are very knowledgeable about their products I have an issue with my one foot and was recently showed a pair of fashionable orthopedic trainers wow how comfy. Also you earn money back on your purchases
If you haven't tried this shop we'll worth a visit

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Love Reiker brand & discovered the new…

Love Reiker brand & discovered the new shop in Chester not too long after Hal opened the shop, bought a fab pair of trainers, staff were so lovely, helpful , nothing was too much trouble as it took awhile & a few pairs to try, definitely a shop to visit.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful service…

Found Elevate your Sole by chance online. So pleased I did. They sell the Softinos make I love. Superfast on delivery. Slight problem with one of the pairs but sorted out quickly.
Would definitely shop there again. Or maybe try a visit. Thanks for all your help.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Support family/independent businesses

We love the Rhos on Sea and the Llandudno shops. Staff always friendly and helpful. We’ve have been purchasing our footwear from here for the last 5 years without experiencing any issues.
We aim to support family/ independent businesses.

July 9, 2025
Unprompted review

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