I already know about some of my health risks but this report also showed mutations I hadn't heard about before. That gave me a reason to pay more attention to my lifestyle, so yeah, I am glad I did th... See more
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I did a DNA test with Eligens over a year ago and am pleased with the results. In my personal account, I have information about my ancestry and relatives in the Eligens’ database and some helpful i... See more
Company replied
I do not recommend this company if you do not want wait your result more than 5 months. It's ridiculous, because I sent to Eligens my material in August and I still haven't received the results. And I... See more
Company replied
I recently tried Eligens DNA tests, and while the test kit arrived quickly and was very easy to use, the results took much longer than expected—over three months to receive. Although the wait was... See more
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Company details
Written by the company
Eligens is a high-tech genetic company offering DNA testing with worldwide shipping We want everyone to have access to their genetic information. You are unique, and your DNA knows it In fact, a tiny double helix determines your health and stores information about your ancestors' past. Deciphering and interpreting this data are up to us, and you have endless possibilities for a better life.
Contact info
Stabu iela 10/3, 1010, Riga, Latvia
- support@eligens.io
- eligens.io
3.7
Average
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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One thing I genuinely appreciate
One thing I genuinely appreciated was seeing relative matches inside the eligens database. I didn’t expect that section to hold my attention, but I kept returning to it after the first read. Kinda fascinating, and it made the whole experience feel much more personal than I had assumed.
August 3, 2026
Unprompted review
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I expect something basic
I expect something basic, but one health finding made me stop and think. The part of the report felt genuinely meaningful to me.
July 29, 2026
Unprompted review
Showed detailed information
My eligens account showed health information I had never seen before, and honestly that gave me a lot to think about.
July 13, 2026
Unprompted review
Great value for the price
Great value for the price. Lots more than just ancestry information.
July 20, 2026
Unprompted review
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I already know about some of my health…
I already know about some of my health risks but this report also showed mutations I hadn't heard about before. That gave me a reason to pay more attention to my lifestyle, so yeah, I am glad I did the test.
July 8, 2026
Unprompted review
Result took a bit longer
The result took a bit longer than I expected but the amount of information made it worth the wait. I liked seeing both ancestry details and health insights in one place and the personal account is easy enough to use.
July 9, 2026
Unprompted review
Delays and scam
Delays, excuses for “lost packages” and very bad customer service. Beware, they do not give reimbursements and you can loose your money!
January 4, 2026
Unprompted review
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Waiting since December 2024
I bought three test as christmas gifts. They were confirmed as received by Eligens on January 2025 and since then ther has been no update at all. They have a terrible customer service with an AI that only apologize and tell you to keep waiting. Their customer response at support @eligens.io is at any way better. A totally rubbish experience! Several other online comments I found echo similar issues, particularly regarding delays in receiving kits or results and terrible customer service.
December 10, 2024
Unprompted review
Reply from Eligens
Thank you for taking the time to share your feedback.
We understand how disappointing it must be to experience such a long delay—especially when you purchased the tests as gifts and expected timely updates. While many orders have moved through the process as expected, we recognize that some, including yours, have been affected by longer-than-usual timelines due to a surge in demand earlier this year.
We also take your comments about customer service seriously. While our AI assistant is meant to provide immediate basic support, we know that more complex cases deserve human attention. If you haven’t already received direct assistance, we invite you to contact us again at support@eligens.io with your order reference, and we’ll ensure your case is reviewed by a team member as a priority.
We’re actively working to improve both our response times and our overall customer experience, and your feedback helps us focus those efforts.
Kind regards,
The Eligens Support Team
Please dont use this company
PLease please dont use this company and your anything else but this. their markeing materials lie. we send the samples in the beginning of December, its mid April and they still have not have started wortking on it yet. It can take a few more months. Please avoid this company.
April 12, 2025
Unprompted review
Reply from Eligens
Thank you for your feedback. We completely understand how frustrating extended timelines can feel, especially when expectations are understandably high.
While there have been processing delays due to a combination of high demand and external factors, these situations are not reflective of our long-term standards or our commitment to delivering results. We are actively scaling our operations to ensure all samples are processed thoroughly and with the quality our clients expect.
If your order still requires attention, we encourage you to contact us directly at support@eligens.io with your order reference so we can provide a detailed status update and prioritize next steps.
We appreciate your patience and your voice — it helps us continue to improve the customer experience.
Warm regards,
The Eligens Support Team
Terrible service
Terrible service. They received my sample in November 2024, it passed quality control, since then they have just been postponing results every time I reached out to them, and finally when I requested refund and elimination of all my personal data from their systems they didn’t even respond (12 days since I sent the request). Looks like I am not the only one with this experience and the fact that they are unable to complete existing orders doesn’t stop them from promoting on socials etc. Just ridiculous.
April 12, 2025
Unprompted review
Reply from Eligens
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating delays and a lack of clear communication can be—especially when you've entrusted us with something so personal.
Please know that we take your concerns very seriously. The delay you’ve described is not reflective of the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. While there have been unexpected challenges that affected some of our processing timelines in late 2024, we recognize this should never impact your right to clear updates, timely results, or responsive support.
We’re also concerned to hear that your request for a refund and data deletion has gone unanswered. This is not acceptable, and we want to make it right. If you’re willing, please reach out directly to our support team at support@eligens.io with your case number or full name so we can immediately prioritize your request.
Thank you again for bringing this to our attention. We're working hard to resolve any outstanding issues and rebuild the trust that matters most.
Performance level of Eligens
Kit for testing received quote fast, to get result taking time, but information package is big, so in general service is well
March 25, 2025
Unprompted review
Reply from Eligens
Thank you for your feedback! We're happy to hear that you received your testing kit promptly and found the final information package comprehensive and valuable. We understand that the wait for results can feel a bit long, but we truly appreciate your patience—as we aim to provide thorough and accurate analysis with every report.
We're glad to know the overall service met your expectations, and we’re always here if you have questions or want help navigating your results further.
Warm regards,
The Eligens Team
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No results and no response
When I first heard about eligens, just a few reviews suggested it took longer for results to arrive - I wish I read the reviews again when I was ordering a kit.
It has been 4 months now since they confirmed receiving the sample and no results, no responses from support, no way to get any feedback from them at all. They keep running social media campaigns though.
March 24, 2025
Unprompted review
Reply from Eligens
We’re very sorry to hear about your experience and completely understand your frustration. However, after reviewing our records, we haven’t received any message or support request from you through our official channels.
Please note that the only official ways to reach our support team are through our website at www.eligens.io or by email at support@eligens.io. If you contact us through either of these, we’ll be more than happy to review your case and assist you as quickly as possible.
We take customer service very seriously and are constantly working to improve our users' experience. We hope to resolve your situation soon if you give us the opportunity to help.
Thank you for your understanding,
The Eligens Team
They do not refund if the shipment got lost!
Sent my sample back to Latvia according to instructions. Should have taken 1-2 days. After 2 weeks i started asking why it has not been registered as received. Customer service told to wait until end of month. At 39 days wait time I still did not have any progress and asked customer service if it is lost and what is the process. They just told that according to policy they do not refund if the shipment got lost. So they just take the money and give nothing in return. Sounds like...scam.
March 5, 2025
Unprompted review
Reply from Eligens
We sincerely regret to hear about your experience and understand how frustrating this situation must be. We always recommend that customers send their samples with a tracking number to ensure safe and timely delivery, as this helps both parties track the shipment in case of any delays or issues.
Unfortunately, if a sample is lost in transit and no tracking is available, it becomes difficult for us to verify its whereabouts. While we strive to assist in every situation, we rely on shipping carriers to deliver the samples to our lab.
That being said, we genuinely want to assist you. Please reach out to our customer service team with your order details, and we will do our best to find a suitable resolution. Your satisfaction is important to us, and we appreciate your feedback as we continuously work to improve our service.
Best regards,
it’s just a scam
I’ve send my kit at the begging of December. First they’ve promised for analyses to be ready in December. Then in January. Then February. In January, they wrote me an email with apologies and stuff and that if during February the results won’t be ready - they will understand if I’m gonna request for a full refund. And now it’s the end of February; I’ve sent them already by now two emails for a full refund. Guess what? They just don’t respond. I believe it’s just a scam and nothing more than that. I am about to request a return transaction through the bank by showing them all emails proving that it’s a scam and that I didn’t actually get anything what I paid my money for.
February 24, 2025
Unprompted review
Reply from Eligens
We sincerely apologize for the delays and any frustration this has caused. We understand how important timely results are, and we deeply regret that we were unable to meet the initial timeframe provided.
Regarding your refund request, we are truly sorry if you have not received a response yet. This is not the experience we want for our customers. Please reach out to our customer service team again with your order details, and we will prioritize resolving this for you as soon as possible.
We appreciate your patience and understand your concerns. Our goal is to ensure every customer receives the service they paid for, and we are committed to making this right.
Best regards,
Too long, not sure if I will get results.
I sent my kit with a sample back in October, and I still have no results. Every time I try to get an update, all they say is, "We’re sorry, we’re too busy, and we’ve had issues with chemical reagents."
Is it normal for a company specializing in chemistry to have such issues for months? Do they have a plan to resolve this? Is there any procurement strategy in place? We have no idea.
What we do know is that, for almost five months, they haven’t been able to deliver a service that—according to their own estimates—should take 6 to 9 weeks. First, they promised my results in December. Then January. Now, we’re waiting until the end of February… And who knows, how long the sample can give correct information?
February 20, 2025
Unprompted review
Reply from Eligens
We sincerely apologize for the extended delay in delivering your results. We understand how frustrating this situation must be, and we truly appreciate your patience.
While we always strive to meet our estimated turnaround times, unforeseen challenges have unfortunately caused delays. Please rest assured that we are actively working to resolve these issues and are committed to delivering your results as soon as possible.
Regarding sample viability, our lab follows strict protocols to ensure accuracy, even with extended processing times. We genuinely appreciate your patience, and as a token of our apology, we’d like to offer you a small gift. Please contact our support team, and we will be happy to arrange this for you.
Thank you for your understanding.
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Still waiting results!
I do not recommend this company if you do not want wait your result more than 5 months. It's ridiculous, because I sent to Eligens my material in August and I still haven't received the results. And I don't even know when I'll get them! I wrote them many messages and every time I get the same message "We got a high volume of samples". But it seems like you have a some kind of queue, so why hasn't my turn come yet? I'm very very disappointed, considering that your company was recommended to me by my immunologist.
August 29, 2024
Unprompted review
Reply from Eligens
Thank you for sharing your experience with us. We’re sorry to hear that your recent interaction didn’t meet your expectations. We strive to provide the best possible service, and it’s clear that on this occasion, we may have fallen short.
We genuinely value your feedback as it helps us to identify areas for improvement. If you’re open to it, we’d appreciate the opportunity to better understand what happened and work towards a resolution. Please feel free to reach out to us directly at support@eligens.io
Once again, we apologize for any inconvenience caused, and thank you for bringing this to our attention. We’re committed to making things right and ensuring a better experience moving forward.
Terrible company
Terrible company. We’ve been waiting for our result for over 130 days. Customer support doesn’t respond – the only reply is "please wait." I do not recommend dealing with this company.
January 6, 2025
Unprompted review
Reply from Eligens
We sincerely apologize for the inconvenience and frustration you’ve experienced with our service. We understand how important this process is to you, and we deeply regret that we haven’t met your expectations.
Your concerns about our communication and service are taken very seriously. We’re actively reviewing our processes to ensure that we provide clear updates and a more reliable experience for our customers moving forward.
To address your specific situation, we’d like to assist you directly. We have requested you the information of your account details, and we will work to resolve this matter as quickly as possible.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.
It's been 6 months since I sent my…
It's been 6 months since I sent my sample and I am yet to receive a report. The service offered results in "up to 3 months", which is 100% fake. Not 1 person online has received results in that time frame. Customer service is terrible, they never answer your account's support chatbox. They dodge responsibility.
December 30, 2024
Unprompted review
Reply from Eligens
We deeply apologize for the delay and frustration you've experienced. We understand how important it is to receive your results promptly, and it’s clear we’ve fallen short of your expectations.
Due to unforeseen challenges, some reports have been delayed beyond the usual timeline. Please know this is not the experience we aim to provide, and we are actively working to improve our processes to ensure timely delivery for all our customers.
We also regret that your attempts to reach us were not handled as they should have been. Your feedback has been shared with our customer support team to address these gaps.
To resolve this for you, we’d love the opportunity to follow up directly. We have requested you the information of your account details or reference number, and we’ll prioritize your case to ensure you receive your report as soon as possible.
Thank you for your patience and for bringing this to our attention—we truly value your feedback and the chance to make things right.
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