Genuinely, the worst customer service experience.
Please, don’t shop here, it’s not worth your money or energy.
Genuinely, the worst customer service experience. The guy won’t even respond to my partner, who has been actively trying to buy a car from them.
He replies every 2-3 days with short, unhelpful texts, mainly just pushing for a deposit in exchange for “keeping” the car. (I’m sorry - what?)
He refuses to send more photos, videos, answer basic questions, or even let my partner see the car before demanding a 10,000 kr deposit. Let’s be honest - getting that deposit back, if the car turns out to be a dud, will probably take 2 business years and a court case.
He didn’t even introduce himself until asked multiple times, and won’t pick up the phone - which is the bare minimum in car sales (or any sales, really).
I’m incredibly disappointed. My partner is a patient and reasonable man. This is unacceptable.
Reply from Eli's Autogroup ApS
your partner has no money, and was not approved for financing, we have never exchanged messages with you. but your partner, he has no money, so how is he supposed to buy a car without having any kind of money? we don't understand your complaint