Elitestoneworktops Reviews 73

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant experience with Dan from the get go right until the work top was complete and fitted. Beautiful bit of stone. Definitely using for my next renovation.

Rated 5 out of 5 stars

Daniel has been absolutely amazing! From taking us to view as many stones as possible until we found the one, to constantly being on the other end of the phone to answer any questions. As for the fini... See more

Rated 5 out of 5 stars

Daniel @ Elite Stones has delivered us great products and Service. We are a Kitchen company covering London and Southeast and we do not hesitate putting our clients in touch with Daniel. Always... See more

Rated 5 out of 5 stars

So pleased with my quartz kitchen worktop! The service I received from Dan and his team at elitestone worktops was exceptional. I was given excellent advice, From enquiries, choosing the stone,... See more

Company details

  1. Stonemason

Written by the company

Suppliers of quartz, granite and marble worktops


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Order of QUARTZ worktops measured and made and fitted within 1 week, delivery was really quick. Highly competitive price and the communication was excellent, the fitters were also great 👍 would recommend highly .

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience Despite Initial Promises – Caution Advised

In April 2024 I asked Elite Stone Worktops (Daniel Burnet) to fabricate and install marble for my kitchen, paying a £6,600 deposit by bank transfer (credit card not accepted).

The process was marked by poor communication, missed appointments, and long delays. Despite numerous attempts to reach Daniel — including calls, messages, and even a recorded letter — I often received no response for months at a time. At one stage, I sought legal advice and came close to paying £450 for a county court hearing simply to recover my deposit, as I feared the company might liquidate without completing the job.

When work finally resumed, Daniel outsourced the installation to a subcontractor who was difficult to deal with, complained about pay, and demanded an extra £1,000 not agreed upon in advance. Although the marble was ultimately fitted in December 2024, the original agreed design — a one-piece arched-style cladded splashback — was compromised, and delivered instead as multiple joined sections.

After I posted an honest review describing these issues, Daniel contacted me and promised to reimburse the £1,000, supply the withheld off-cut slab, and provide a lighting remote if I removed the review. I agreed in good faith and took it down. The remote was later provided, but the reimbursement and off-cut were never delivered. Although he later said he would provide the items, and there were a few further text exchanges, nothing was ever delivered. When I followed up politely, Daniel became verbally aggressive and intimidating over the phone. My final follow-up message on 27 October, offering to collect the off-cut, went unanswered. I therefore consider the matter closed.

While the finished marble looks attractive, the overall experience was extremely stressful and unprofessional. Based on my experience, I cannot recommend Elite Stone Worktops.

Date of experience: April 2024 – October 2025

October 30, 2025
Unprompted review
Elitestoneworktops logo

Reply from Elitestoneworktops

At Elite stone worktops we treat every client on every project as if it was our first upon opening the business. We are so sad to see a 1 star reveiw among all our other 5 star reveiws. We gave sanjiv the red carpet treatment when selecting slabs and made complete agreement apon changing design when the original design turned out to intricate and time consuming for sanjiv's budget. The finished onyx worktop and splashback has been completed and is flawless. The joint decribed was thouraghly explained in regards to to backlight splashback and is in fact in the world of natural stone described as BOOKMATCH which all other fabricators charge extra for such beatiful detail.
We gave a free of charge transformer because sanjiv did not like the dimmer on the lighting not being dim enough, we changed it again free of charge because the transformer made a noise so faint only sanjiv could hear it.
Despite our best efforts in difficult circumstances this one sinle occasion it seems we have not pleased this client and our beatiful finish although aknowledged by sanjiv is simply not appreciated. We will do everything we can to make sure we never experiance this kind of discomfort again.

Rated 5 out of 5 stars

Great job from Elite Stone worktops

I asked for a quote from Elite Stone Worktops after seeing the installation they had done for my daughter.
Daniel came before our installation began and talked through options, including the pattern of quartz, and provided a rough estimate of cost, which was very competitive.
When the installation was nearing completion Daniel came back, measured up, confirmed our preferred pattern and gave us a firm quote that we were happy to accept.
The installation was booked and fitted in with the kitchen installers schedule. The team arrived on time and completed the installation in a bit over two hours.
I was impressed with their attention to detail and the time they spent getting things just right. This included some minor adjustments to the slabs. The installation was then cleaned up and the work area left tidy.
Very pleased with the result. Many thanks

May 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 Stars – Excellent Service and Stunning Quartz Worktops!

Elite Stone Worktops recently installed beautiful quartz worktops in my new kitchen, and I couldn’t be happier with the result. The team was professional, clean, and did an outstanding job from start to finish. The craftsmanship and attention to detail were top-notch, and they really brought the space to life.

One tip for anyone considering a breakfast bar – make sure to have the brackets or support legs ready before installation. The team was more than happy to help once I had them, but it’s something worth preparing in advance.

Highly recommend Elite Stone Worktops for anyone looking for quality, efficiency, and a flawless finish!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Daniel and his team are amazing and very professional

Daniel and his team have been amazing. In 2023 they did my kitchen worktop, table and island in Patagonia stone just so exquisite.
I accidentally chipped the worktop and he return to repair it free of charge and within a week. It look like it was never damaged. Thanks you Daniel.

February 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love my worktop

Love my worktop! Daniel was really helpful in helping me choose the correct stone to match the kitchen. Quality work delivered by true professionals

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier!

I got Daniel’s details from a Facebook recommendation, so I was a bit nervous, but I honestly can’t recommend him highly enough. The quartz looks so good, the joins are nearly invisible and he’s really nice to deal with. His price was also a fraction of what Howden’s wanted to charge me!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Dan was very knowledgeable & guided us…

Dan was very knowledgeable & guided us through choosing our kitchen worktops. Service & installation was fab, very clean & tidy. Super impressed, will defo use again & recommend to all.
Thanks Dan!

March 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Very pleased with the worktops supplied and fitted by Elite Stone Worktops. Fast, efficient service and competitive price. Recommended.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

First and foremost Dan is a great guy

First and foremost Dan is a great guy. No nonsense. Gets the job done when he says he will. There are so many traders out there who do not have the clients interest at heart. I can honestly say that is not the case with Dan. He gave me a honest quote. Explained what needed to be done. Stayed in contact and communicated throughout the process and delivered on the day he said he would. Which in my case was the same day. If you need someone to help you out with kitchen worktops then dans definitely the man. Not many honest and reliable trademen around these days that you're not having to chase after. Dan is honest , hardworking and reliable. He knows what he is talking about when it comes to kitchen counter work tops of any stone kind. Be it Granite, quartz or any other kind of material you know he will deliver on time and provide a top quality service. I would not hesitate in recommending Dan to any friends or family and i have already had lots of comments on the work Dan carried out for. So if youre looking at new kitchen work tops. Need some work done to existing kitchen work tops then give Dan a call and he will be able to help you out. Dan is based in West London but he covers all of Middlesex, outer london and inner London. He picked up my quartz worktop in southall and delivered it for me to north london in wood green. I believe Dan covers all of London and the surrounding areas and counties , Middlesex, Buckinghamshire, Berkshire, Essex, surrey and kent.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Fast, reliable, cost effective and service was very professional, stone and workmanship was exactly what quoted for, was surprised to see the assistance they gave other trades, who carried out remaining works whilst on site, would highly recommend that you give them a try.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Elite Stone Worktops were recommended to us (by kitchen fitters no less) and were exceptional from start to finish in fitting our Taj Mahal quartzite kitchen worktops.

Dan and his team are extremely knowledgeable, professional, responsive and a delight to work with (answering my many many questions!) - it is clear that they take real pride in their work, unlike many of the other contractors we unfortunately encountered in the rest of our building project.

The job was done quickly and was competitively priced - this is in part thanks to their fantastic templating (meaning we could get full splashbacks, countertops+island all from one slab - most other providers insisted this would mean ordering two slab instead of one, almost doubling the price). Very happy on all fronts. Many thanks again - the kitchen looks fantastic!

July 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Elitestone are fantastic

Danny is fantastic, his calm informative nature along with his amazing know how and knowledge was second to none.
He gave us the most amazing guidance and help.
The quality and finish to our new work tops are amazing and we are absolutely thrilled!! His term were so clean and tidy throughout the install too.
Thank you so Danny, we’re thrilled xx

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the stonework

Very happy with the stonework. Dan was very helpful and took time to show the different options for the kitchen. The fitting was done quickly and was installed to a high standard. The price was also very competitive and like for like couldn't be beaten. Great experience overall and highly recommended

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and fast

Fast, friendly, efficient, good selection and advice. Worktop was templated quickly, installed even quicker. Great communication, very professional service.

April 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look