Elite Utility Services Reviews 21

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a major leak under the house, Adam & Charlie from Elite came and fixed it, very friendly and totally professional. All working fine now despite a difficult job. Left site very tidy, would highly... See more

Rated 5 out of 5 stars

Charlie and Adam of Elite Utility Services came to us to deal with a leak from what is a very old outside water pipe.They had to identify the location of the leak,no easy task, and eventually creat... See more

Rated 5 out of 5 stars

The team of Kris, Brooke and Josh worked very hard and completed our water supply pipe replacement quickly and efficiently, with the minimum of disruption to the slate tiling in our frontage and a ver... See more

Rated 5 out of 5 stars

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor. Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approa... See more

Company details

  1. Water Utility Company

Written by the company

We are Moling and Horizontal Directional Drilling specialists with over 19 years of experience in this industry. Carrying out water supply repairs and replacement works throughout London and the South East. Using our specialist Trenchless Technology we can install any underground services such as Water pipes, Gas pipes, Electrical ducting and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

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Rated 5 out of 5 stars

Had a major leak under the house

Had a major leak under the house, Adam & Charlie from Elite came and fixed it, very friendly and totally professional.
All working fine now despite a difficult job.
Left site very tidy, would highly recommend them

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Competent team

Excellent service from Kris, Brooke, and Josh. Replaced the water supply pipe with minimum disruption. Considerate, friendly, knowledgeable, and extremely competent at what they do.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great job from a hardworking, quick and efficient team.

The team of Kris, Brooke and Josh worked very hard and completed our water supply pipe replacement quickly and efficiently, with the minimum of disruption to the slate tiling in our frontage and a very neat repair to the concrete on the side path. It wasn't the easiest of jobs and we're not the easiest of clients, but Elite met and even exceeded our expectations.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfactory job done on a difficult problem

Charlie and Adam of Elite Utility Services came to us to deal with a leak from what is a very old outside water pipe.They had to identify the location of the leak,no easy task, and eventually created a new pipe to bypass the offending area.
They were very professional,friendly and hardworking.They were able to finish the job in very good time for us after a very early start to their day.
We can thoroughly recommend them to anyone experiencing similar problems.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received excellent support from Charlie and Adam of Elite Utility Services in fixing the leak to my water supply - This was a professional outstanding team and highly recommend them

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Successful Main Water Supply Replacement

In terms of indoor disruption this was to us a fairly complex problem, however the engineers were able to lift wooden flooring to disconnect old rotted mains pipe and replace with new supply pipe and stopcock. the team were competent, professional, respectful and not least very tidy.
I would not hesitate in referring Elite Utility Services as an affordable understanding company upholding decent business practices.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Kris and Brooke were very considerate, focus, skilled and hard working. Left the site tidier than how they found it. Thank you

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Superb resolution of tricky water leak issue

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor.
Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approach. They got on with the project of repairing a fairly major leaking mains pipe without a murmur or tutting about its complexity.
We expected to lose some shrubs in the process but they saved them and despite it being a "dirty" job left the area in good condition.
They worked well as a team with nil breaks and were the most courteous and friendly tradespeople we have encountered.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly!

We just had Kris & Adam complete a pipe relay at our house and they couldn't have been better.

From the moment they arrived they were friendly, professional and two of the hardest working tradespeople we’ve had the pleasure of meeting.

Kris and Adam are a credit to your company and we’d welcome them back anytime in the future if there’s any further issue

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Domestic mains water pipe replacement

We contacted Elite Utility's sister company,SPS, about replacing the water pipe to our house as the flow was really slow. They took some details over the phone from my partner and gave us a very competitive quote, assuring us that no site visit was needed. We booked them in to do the work and Elite Utility turned up. The crew told us they do the work in the South and
SPS in the North. Of course, with no site survey having taken place there were loads of issues that cropped up that the work crew were unaware of. Well, the crew of
Brooke, Adam, Kris and Ouie dealt with all the problems with great expertise and kept smiling throughout. It was a messy job and they cleaned up the site nicely. I would certainly recommend Elite Utility to anybody needing this kind of work done.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sam and Ollie came to repair a leak…

Sam and Ollie came to repair a leak under our drive. They were promt and got straight on with the job, dug two small holes and moled under the concrete, to bypass the old pipe and install a new one. They were very professional and efficient. They left everything clean and tidy. It was very much more effective than having to dig a trench. I would highly recommend them.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Kris and Crew were fantastic!

Kris, Adam and Brooke were very prompt, professional, polite, efficient and knowledgeable. Nothing was too difficult for them.
They fixed our water leak and left our residence in the same condition as they found it #Spotless
Would highly recommend this team.
Thanks so much good people 🙏

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Kris and Brooke did an excellent job installing a new mains water pipe using the moling technique and repositioned the stockcock. They were very pleasant and polite and left the house and drive in a very good condition.

April 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service!

I can’t recommend Sam and his team enough, starting from the initial enquiry, to the completion of the job.
We had 2 passes for the team too complete under a tarmac drive, with had particularly hard ground to contend with, this was no issue at all for them.
Unfortunately, a separate contractor went through a water pipe, thankfully Sam had all the equipment on board to rectify this issue swiftly causing little mess.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement water pipe under drive

Easy and quick to get a quote, very professional and trustworthy from the first hello. Chris and a young girl (sorry forgot her name) were friendly, efficient and tidy. Disruption was at a minumum in terms of noise and amount of time water shut off. The company generally have been helpful and informative every step of the way. Highly recommend

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement water main pipe

The team of Brooke, Ollie & Adam arrived and explained what they intended to do. They were friendly and just got on with the work. When finished they made sure everything was OK, cleaned up and left. Very pleased with their work and would recommend them.

July 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Water lead pipe replacement

Great team that came to put in a new plastic water pipe, arrived on time, friendly and explained what they were doing. Brought the pipe into the house exactly where I wanted it. Cleaned up after the job and completed everything very quickly. I was impressed with the moling kit and has increased my water pressure x3. I would definitely recommend this company.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Sam and the team were very accommodating to a delicate situation with the neighbours (and their newborn) when replacing the lead piping in both flats. They put two teams on the job to get it finished in one day. Very responsive communication with Caroline in the office both before and after the job. I would highly recommend them

May 31, 2024
Unprompted review

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