elivingfurniture.com.au Reviews 17

We ordered a Tate Sideboard 2 years ago. The quality is pretty poor, but I liked the look, so I put it together anyway. The tambor piece never worked properly, but it was only used for display initially. We moved it to use as a TV stand, and the tambor pieces started falling off and wouldn't open! We contacted eLiving who initially tried to get us to pay for a replacement part. Over several days of emails, they finally offered a replacement when we pointed out our consumer rights. We asked for a refund since we no longer trust their service standards or products. They refused. We have referred the issue to Vic Consumer Affairs. Update: We did end up receiving a refund after several more emails back and forth.

This company’s delivery timeframe is misleading, they’ve indicated that your item will ship in 24hrs and have even provided a note in the order of a guaranteed delivery date, but that’s just false promises to lure customers into making a purchase. I followed up and the customer support I’ve spoken to sounded rather annoyed and did not even apologize for the delay. My order hasn’t arrived yet… still waiting.. and waiting.. and waiting… Do yourself a favour, don’t order from this online company if you dont want frustration.

I bought a mattress 3 weeks ago and slept on it twice and already sags in middle

The response time was immediate, and the outcome for my product related issue was better that I expected. Their understanding that I had a new baby was greatly appreciated, and so they provided me further time, without stress, to provide them with the level of detail they required. We are happy with the outcome and would definitely purchase again.

STAY AWAY!
My partner and I received 2 e-living gift cards for our engagement that we have been trying to use for the past 12 months. So far, E-Living had provided every excuse under the sun as to why the gift cards can't be used, such as;
-items no longer available;
-website does not have gift card payment options;
-items purchased with gift cards are required to purchase gifts with the same email that the gift card was purchased with;
-different browser required;
-brower history has to be cleared to purchase items online;
-gift cards invalid (despite showing receipts for purchase 12 months ago and claiming validity).

Just to name a few.

After reading other reviews on independent sites, it's clear the company are solely focussed on bringing in revenue, without the slightly interest in providing customers with a product.

The coordinating Wardrobe and Bed Frame were paid for and only the wardrobe arrived. After 4 weeks the bed is on back order and the wardrobe was delivered damaged. When contacting eLiving to request a refund they refused as they explained the damage wasn’t substantial enough. I now have to take the matter further. Worst customer service. Taking people’s money and giving terrible experiences to line their own pocket.

Actively misleads customers by advertising a “guaranteed delivery” window, which they say has been “suspended” due to omricron, however this information will only be eventually provided if you contact them (repeatedly). No one expects a miracle in a global pandemic, but if you know you can’t deliver in the “guaranteed delivery” window, you simply can’t advertise one.

Ordered a pre-order item Deep Dream Plush Cool gel memory foam queen mattress that is supposed to be available on October 2nd, it’s over 10days no consignment notice received from the Eliving Furniture nor the direct express they use. If someone wants to wait for 2 to 3 weeks to get their mattress even after it’s in stock or available and paid extra $30 for express shipping then it’s alright. This is not the first time. I ordered previously 1 single and 1 queen mattress took over a week to received and that were in stock items.

I bought a couch from eliving in July this year. When the furniture arrived, the delivery guy refused to help me move it to my apartment, claiming that it's in lockdown and they are not allowed to get inside. Ok, then I moved the heavy sofa by myself.

When I tried sitting on it, f@ck! I almost broke my bone! The timber frame under the sponge pad hit my butt like a hammer. The soft pad is not thick enough to protect me from sitting directly onto the timber frame. And the killer frame member is right in the middle of the couch. I once fell asleep while lying on the couch, and when I woke up, i had a serious backache in the bones for three days.

Also, they removed my review. So all you can see on their website is positive views.

DO NOT BUY FROM THEM!!!!!!! TERRIBLE PRODUCT!

Ordered 3 weeks ago, got the mattress in days, however the bed is another story, I have given up ringing them, the tracking service doesn’t work and when you ring up someone in the Phillipines answers?
Co. Not up to standards stay clear of them.

Received damaged item. Won’t respond to emails won’t respond to PayPal. Next move will be contacting fair trading

Item never arrived, had to fight for a refund absolute scam company I do not understand how it still operates

I received my bed from e living furniture almost a Year ago now with no legs included. After putting in a request that they send them and following it up when not received months later STILL NOTHING, no communication or anything to keep me updated! Absolutely horrific service, the bed can’t be properly set up without the legs and I’m sick of waiting! Completely deceptive advertising and awful customer service.

The quality of the product is amongst the worst I've purchased. The assembly was honestly the most difficult flat pack furniture I've ever put together. But the quality, honestly spend the money and go elsewhere, the bed constantly squeaks and comes loose. Tried emailing them asking to return and refund and straight away refusal and claim under no obligations to according to consumer Law, not the kind of email you expect from a company to send in the first instance when you raise an issue with a faulty product. Will scream from the rooftops to anyone I know to avoid this company

Made a purchase and never received it so I contacted their customer service via email. The customer service team is ridiculous. My inquiry kept getting handed over to different people who weren’t on the same page with each other. I was getting different stories. Apparently there was no stock, but I could see that the item was still up on their website. Their communication is really poor.

Order arrived damaged and request for return. Need to pay 15% for returning fee. Not as easy as they advertised on their website, as it said: easy returns, no drama... Also product quality not as expected.

Whilst I appreciate we're in a pandemic and deliveries are delayed, trying to find out where my bed delivery is with E-Living has been an absolute nightmare. If you know there are going to be significant delays, they should clearly state that on their website and not offer 2 day express delivery. It's been 8 days now and all I can see on the Hunter Express page is that it's stuck in the depot.

Their offshore customer service is abysmal, where they continue to say they will contact the delivery company to get an update and then don't follow up with me. I've been going back and forth with them where they then continue to then tell me it will be delivered in the next day, which no surprise does not happen. I've been working from home for this delivery and need to know the day it will be arriving so I can try and plan my life a bit.

They need to step up their game in expectation management and also understand how unhelpful they are being. I don't plan on booking anything with them again.