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Experience Wall Art created by enthusiast people. Explore our collection to discover the ideal wallpaper and prints that resonate with you. Our dedication lies in assisting you in redesigning your living space to authentically express your personality.
Str. Simion Barnautiu, 700118, Iasi, Romania
3.6
6 reviews
No recent history of asking for reviews
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Slow correspondence. I did not receive any update on my order for a week. It wasn't until I emailed EllDeco inquiring about my purchase did I receive an USPS tracking number.
However, I did receive the product in good shape.
I'm pleased with my refrigerator decal.
UPDATE: The merchant has still not responded or offered any solution! Their response below is a lie. Don't waste your hard earned money on these crooks! Thankfully there are many reputable businesses! I ordered custom window clings for our Sunroom. They changed the design w/out telling me. They cut off the arched top of the design! Paid over $350 & they won't make it right. They refuse to communicate or offer any solution! Per the comments below: I had offered several solutions & you responded to none. Insults? At no time did you ever communicate to me you were removing the arches from the windows. As far as approving the image, it was tiny & as we had already agreed on the arched image design, we were simply confirming the measurements. Manipulation? Oh, you mean because I submitted an honest review?
How to make it right? I already communicated different acceptable options to you, ell-deco. 1-Replace with the correct items. 2-refund me for the 4 panels that are incorrect. You offered me no solutions. You dropped the ball & wouldn't accept responsibility. Mistakes happen: It could've been easily & agreeably taken care of. Ok, you said you wanted to know how to fix it. It's not rocket science, just comes down to Customer Service Skills & doing the Right thing. I will Happily update my review, if you do the Right thing:) You have my contact info, I look forward to hearing from you Andrey.
Reply from Ell Deco
Dear Sunny Crouch,
As we discussed multiple times during our conversation, your order was created and printed EXACTLY according to your sketch. We provided several sketches for your review, and you had the opportunity to examine them twice before placing the order. Your feedback was that everything was perfect, and you confirmed the layout we provided.
Please remember that the layout was presented to you so that you could visualize the final design before we proceeded with the work. You even responded with, "That's great!" I have messages documenting your approval of all aspects of the design.
As a policy, we never begin work without the client's explicit approval.
Unfortunately, instead of constructive feedback, your communication has turned to insults and manipulation. This is why we have not responded to your recent messages.
Please let us know how you would like to proceed, and we will do our best to address any concerns you may have.
Sincerely,
Ell-Deco Team
Sent drawing of fridge, picture of fridge for Coca Cola decals . I received decal for top , front and one side.When I complained re not receiving the other side they made the excuse that it wasn’t in the drawing. When in fact the three D drawing showed the size of the side . I explained that I had ordered decals for the fridge and common sense would tell you that a fridge has two sides and showing the size of the side on the 3 D drawing the other side would be exactly the same size.
I’m disappointed with the service .
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