James & Ella Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Less grass eating

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in him almost immediately, I came here to check the reviews. He sleeps more soundly now and seems calmer and more relaxed, there’s also less grass eating. Thanks for good quality food, I didn’t expect it but it’s changed his behaviour noticeably!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

FINALLY!

FINALLY!! 5 years we have struggled to get our very fussy English Springer to eat any form of a varied diet. We’ve tried raw, dry, wet, a combo…making everything ourselves…every single dog food on the market. He’s been on a diet of cooked chicken and rice but I was so worried about him not getting the vitamins and minerals that many dog foods offer. Then I spotted James and Ella and we gave it a go. We’re two weeks in and he’s eaten every bowl. We mix some home made chicken in with the “beef kibble and raw” mix. Brilliant food and finally peace of mind for us.

January 18, 2026
Unprompted review
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Reply from James & Ella

Thank you so much for your wonderful review! It truly means the world to us to hear your dog has been enjoying their James & Ella food and doesn't leave a crumb behind! 🐾💙

Rated 5 out of 5 stars

Great treats

My spaniel had zero attention span , recall was like taking 1 step forward 10 back, no food helped until I bought some of your freeze dried treats now he loves them so much I have the opposite problem and he doesn't want to leave my side 😂.
Great treats 👌

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

A happy, healthy dog!!

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now totally cleared, no more scratching! She appears to love the taste. Yes, it’s not cheap but neither are vets bills! I know she is getting quality food and her health has never been better.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Two very fussy frenchies

Two very fussy frenchies. They clean there bowls and love the grass fed beef topper. Very happy with this food would recommend it.

October 9, 2025
Unprompted review
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Reply from James & Ella

Thank you for your lovely review, Rachel!

Rated 5 out of 5 stars

Fussy Spaniel verdict on Freeze Dried Raw & Cold Pressed

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy dogs and great for sensitive tums too.
The cold pressed options are perfect for those seeking a lower fat content, with the same benefits previously mentioned. Our pup has been a dedicated fan since she was 10 months. Nearly five years on, feeding time is still her favourite time of day!

October 7, 2025
Unprompted review
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Reply from James & Ella

Thank you so much for such a wonderful review! We’re absolutely delighted to hear your dog has been enjoying James & Ella for so many years - that really means a lot to us!

Rated 5 out of 5 stars

Great experience overall!

It took us a while to find our rescue pup a food that he would actually eat and enjoy, then by chance, we found James & Ella and haven’t looked back. It simple to order, delivered the next day and it’s easy to store. The nutritional value is a great selling point and contains good ingredients so I know that my dog is getting the most out of his food. Thank you James & Ella!

October 7, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled your rescue pup is enjoying his food and that you find our service convenient. Nothing makes us happier than dogs getting the very best from their food! 🐶

Rated 5 out of 5 stars

My dog absolutely loves meal times now…

My dog absolutely loves meal times now that we feed James and Ella. The team are all really helpful!

October 6, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear your dog is loving their food, and it’s wonderful to hear our team has been helpful 🐶

Rated 5 out of 5 stars

Freeze dried raw beef i

Freeze dried raw beef is great for a fussy eater who have a sensitive tummy

October 6, 2025
Unprompted review
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Reply from James & Ella

We’re so glad to hear it! 🐾 It’s great that our Freeze-Dried Raw Beef is helping your fussy, sensitive tummy pup enjoy mealtimes 🐶

Rated 5 out of 5 stars

Healthy food for our dog

Healthy dog food, easy to store and dispense. Great personal service, questions answered promptly. Our dog loves his food. Especially being given one of their delicious treats.

October 6, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 🐾 We’re thrilled your dog is loving the food and treats, and that you’ve found our service helpful and personal 🐶

Rated 5 out of 5 stars

Dogs lovely the tasty natural food

Dogs lovely the tasty natural food. Great customer service.

October 6, 2025
Unprompted review
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Reply from James & Ella

Thank you! 🐾 We’re so glad your dogs are enjoying the food, and it’s wonderful to hear you’re happy with our service too 🐶

Rated 5 out of 5 stars

Great food for our dog

Great food for our dog, and great service. So glad we found this option for our pooch.

October 5, 2025
Unprompted review
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Reply from James & Ella

Thank you! 🐾 We’re so glad you found James & Ella and that your dog is enjoying the food 🐶

Rated 5 out of 5 stars

The freeze dried food has made my dogs…

The freeze dried food has made my dogs life so much better and my life easier After rehoming my dog Ted he had months and months of bowel problems , had to take him to the vet every week for months. After putting him on James and Ella a few months ago he is like a different dog - no mess in house and much happier. Tried him on Lilys kitchen and other dog foods. Nothing beats James and Ella

October 6, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear Ted is feeling so much better and that mealtimes are easier for you too. Nothing makes us happier than seeing dogs happy and healthy! 🐶

Rated 5 out of 5 stars

Great healthy food - my dog loves it

I have tried several different subscription meals for my dog and James and Ella is definitely the best. My dog loves it. She is very healthy on it. Storage is just a cool dry place; no fridge or freezer needed. If I have had any questions about the food, I always receive a prompt response. It’s easy to change the frequency of delivery if you need to.

October 5, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re delighted to hear your dog loves the food and that you find our service easy and helpful! 🐶

Rated 5 out of 5 stars

What a fantastic product for man’s best…

What a fantastic product for man’s best friend.
Our dog absolutely loves her food now.
She didn’t find other dog food appealing so I changed to James & Ella and there was an immediate change in her appetite. She now can’t wait for meal times and licks the bowl clean. Her coat is shiny and she looks the picture of good health.
Thank you for such a great product.

October 5, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear your dog is loving her meals and looking so healthy. Nothing makes us happier than happy, shiny-coated dogs! 🐶

Rated 5 out of 5 stars

My dog jumps for joy at every meal time…

My dog jumps for joy at every meal time so I know the food is tasty and healthy.

October 5, 2025
Unprompted review
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Reply from James & Ella

That’s wonderful to hear! 🐾 We’re so glad that your dog is loving the food 🐶

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Nutritious, mess free and our dog loves them.

October 5, 2025
Unprompted review
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Reply from James & Ella

Thank you! 💙 🐾 We’re so glad your dog is enjoying the food, and that it’s making mealtimes nutritious and hassle-free 🐶

Rated 5 out of 5 stars

James and Ella has delivered on…a very happy puppy

James and Ella has delivered on everything, fantastic for puppy , she loving it , treats make training a breeze , delivery always on time , telephone advice from dog nutritionist, couldn’t ask for more , don’t hesitate it’s perfect

October 5, 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re delighted your puppy is loving the food and treats, and that the advice and delivery have been helpful. Happy training! 🐶

Rated 5 out of 5 stars

Brilliant company with fabulous…

Brilliant company with fabulous products, amazing customer service who are very knowledgeable about every aspect of their product and your dogs health. Can't recommend them enough! Thank you

September 30, 2025
Unprompted review
James & Ella logo

Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear you’re enjoying the products and that our team could help with your dog’s health. It means a lot to us! 🐶

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