Poor remote door security by ELLARD
Poor security. Bad design. Garage/roller doors open and close without your knowledge! If it's not installed by a competent trained installer
The remotes are highly sensitive to touch or pressure of any kind and continued use of the motor can burn it out if you do not have a travel limiter fitted or it will run the door off its motorised roller causing mayhem.
ELLARD say to press the centre button on each use for seven seconds to switch remote off and on again. What pathetic design. Do not buy their stuff unless you want to accept this lousy design.
I looked this morning at the paper at first photos of the other side of the moon. Buck up ELLARD and do better please.
Reply from Ellard
Hi John,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We take great pride in ensuring both our customers and end users have a positive experience with our products, so it’s disappointing to learn this hasn’t been the case for you.
We’d really like to understand more about the products you’re using and what may have gone wrong, so we can look into this properly and see how we can improve things for you. If you’re happy to do so, please contact us at sales-marketing@ellard.co.uk, and a member of our team will be glad to assist further.
Kind regards,
Danielle