While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ella Rose is a scam and I am now worried cause they have my card no. No way of reaching them. The don't answer the emails, texts or phone. How are these people allowed to keep advertising and stealing your money,?
After 3 emails chasing up my order from 08.08.21, my final email has bounced back as they seem to have deleted the email address which they direct you to.
The shopping site is now also unreachable/deleted, as is any other way of tracing these fraudsters.
A convincing scam that I have fallen victim to. Very angry and out of pocket.
I paid for an order that I never received and don’t even know how to track or find out about my order
Scam. I lost money. Won’t use any shopping site from Facebook now onwards. Just afraid as they have my account details.
Got scammed just this Aug 2021. I couldn't find the website after to track my order. I saw this add on facebook so I thought it was a legit brand.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
