ElleGems Reviews 

778
TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

Item received was poorly made and fabric so thin as to be almost transparent. No delivery note or returns paperwork in the package. Contacted customer services and was offered 10% of cost price ref... See more

Rated 1 out of 5 stars

A business that claims to be local to Amsterdam but is in reality dropshipping from China. Terrible quality, I purchased linen pants; the label said cotton and my feeling says polyester. Customer serv... See more

Rated 5 out of 5 stars

A new look, a new style! Happy with Ellegems presenting elegant, fashionable clothing and designs in a bigger size 3xl Looking forward to my 2nd order 🤗

Rated 1 out of 5 stars

The summer dress I ordered in May only arrived end of July. I received many mails with advertisements in the meanwhile. When the dress was finally delivered it was poor quality and much too small. The... See more

Company details

Written by the company

Bij ElleGems Amsterdam draait alles om stijlvolle, vrouwelijke mode die zowel comfortabel als elegant is. Wij zijn een Nederlandse online fashion store die vrouwen inspireert om zichzelf te laten stralen – elke dag opnieuw. Onze collecties worden zorgvuldig samengesteld met oog voor detail, trends en kwaliteit. Van trendy loungewear tot chique jurken en warme wintermusthaves: bij ons vind je kleding die perfect past bij elk seizoen én elke stemming. Wat ElleGems bijzonder maakt? Onze toewijding aan klantenservice. Wij geloven in een persoonlijke aanpak, snelle verzending en een soepel bestelproces. Vrouwen kiezen ons niet alleen vanwege de stijlvolle items, maar ook vanwege de fijne winkelervaring. Dankzij onze duidelijke productinformatie, regelmatige updates en klantgerichte support willen wij het verschil maken in de wereld van online fashion. Of je nu op zoek bent naar iets comfy voor thuis of een eyecatcher voor een avondje uit – bij ElleGems vind je het allemaal.


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2.6

Poor

TrustScore 2.5 out of 5

778 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(778)

623 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad.

Very bad.
I ordered a Linen dress. The fabric is made mainly of polyester and no Linen at all !
Now they make it difficult to fully refund it and they refused to pay the shipping fee to send the item back to China.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

If I could give zero stars, I absolutely would. This company is a complete and utter scam. They go to great lengths to fool customers into believing they are a premium, independent Dutch brand, but it is entirely a facade.First, the clothing quality is appalling. The items look nothing like the beautifully styled photos on their website. The fabrics are cheap, the stitching is dreadful, and the sizing is completely off. It is nothing more than incredibly poor-quality, mass-produced fast fashion.

To make matters worse, they actively hide where your order is coming from. They pretend to operate locally, but my package was shipped directly from a warehouse in China.

The most infuriating part is their deceptive return policy. They intentionally hide the fact that if you want a refund, you have to ship the items all the way back to China at YOUR OWN EXPENSE. The cost of international tracked shipping to China often ends up costing more than the clothes themselves, effectively trapping you with their trash products.

This is a deliberate breach of consumer rights. They misrepresent their origins and hide exorbitant return fees to keep your money. Do not fall for their polished website and fake branding like I did. Save your money and shop elsewhere!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

You’re customer services is excellent…

You’re customer services is excellent you thrive to make sure the customer is getting what they asked for in a timely manner and resolve any issues in a timely manner. Thank you for your attention to my issues and thank you for the exchange. I’m very pleased with the replacement item.

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT shop here.

The company is either badly run or a scam or both. Item dispached was not as advertised and trying to obtain a refund is not viable. The item delivered was in no way shape or form similar to what was advertised and quality was poor. Although partial refund was offered I have to doubt the integrity of ElleGems and those running it. ElleGems advertises as a company from the Netherlands but to return an item means sending the incorrect article to a province in China which negates the cost of the item when you take into account the post and packaging. I would STRONGLY advise NOT to use this company for any purchases and to shop elsewhere.

April 24, 2026
Unprompted review

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