Fake company
Fake company, I ordered about two weeks ago and I never received order confirmation but my credit card was charged. When I tried to go back to the website I ordered clothes from, the website is gone!!
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ellenana est votre boutique en ligne mondiale, vous offrant les derniers vêtements de mode! Notre équipe de service à la clientèle professionnelle est toujours à votre disposition pour vous aider. Votre satisfaction est notre priorité absolue! De plus, grâce à notre service d'expédition mondial, vous pouvez facilement obtenir votre commande partout dans le monde!
Switzerland
Fake company, I ordered about two weeks ago and I never received order confirmation but my credit card was charged. When I tried to go back to the website I ordered clothes from, the website is gone!!
My wife ordered on this site. She subsequently received an email stating she needed to provide to them a photo of her passport or drivers license, photo of her credit card, copy of a utility bill or bank statement, etc. They said they needed because our billing address and shipping address are different! Avoid this site at all cost!
I spent $120 on selected items shown in the pictures, three weeks ago, however, I NEVER received the clothes. My credit card was charged, and the web site indicated in the bank is ellenana.com, which does NOT exist!!!! I simply can't believe this. It is a SCAM~~~
ELENA AILINOVA EVAMME SONT LES MEMES SITES ESCROQUERIES EN PERSPECTIVES ATTENTION
Complete fake company. I ordered clothes and a bag and it necer arrived! fake and a fraud. Do not order from here.
Es horrible esto! Yo compre por yvette un suéter. No sé nada..no compren! El recibo de visa llegó de Ellenana
Que verguenza! No compren nada aquí. es una estafa a toda pastilla. Gentuza
Do not buy from these criminals total theft of my money do not answer any emails ,my money has gone to china just hope they get The Bug,hate them
Is anybody know customer service phone number from this company?
Don`t buy anything from Ellenana or MinoQueen
Ellenana.com is managing MinoQueen and other similar pages, don´t use them. They charge very quickly but probably you´ll never get what you have ordered.
No answer to your emails, unuseful replies in phone - unethical, criminal business. They give you possibility to follow the delivery of ordered goods, but they only update the information until the due date of your payment
Attention !!! Deceiver company !!!
I ordered a size L sweater; received a children's size sweater.
My goods will not be refunded; unless I send them all the way to China including tracking; costs
approx. € 40, is unrelated to the price of the goods. My money is gone now ...
DO NOT EVER BUY FROM THIS FRAUDULENT COMPANY.
5 WEEKS LATER 85 EUROS NO DELIVERY!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.