Ellenvale Interiors Reviews 465

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cushions and their fillings, noting their luxurious feel and appearance. Many appreciate the wide selection and the option to purchase pre-styled bundles, which simplifies the decorating process. The delivery service is frequently highlighted as prompt and efficient, with items arriving well-packaged. However, some customers were dissatisfied with the quality of certain products, reporting issues like pilling and loss of structure after a short period. A few reviewers also mentioned negative experiences with customer service, describing interactions as unhelpful, condescending, or slow to resolve issues, particularly concerning damaged or incorrect orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of cushions,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and speedy... See more

Order

People report positive experiences with order. Many customers express satisfaction, with some stating they... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as amazing, incredible,... See more

Based on these reviews

Rated 5 out of 5 stars

Over the moon with my Olive and Blush collection linen feather filled cushions - perfect for my newly decorated bedroom in shades of mauve and plum with oak furniture and a deep rose blush velvet head... See more

Rated 5 out of 5 stars

First time ordering from Ellenvale Interiors and I’m delighted with the quality! Wanted an eclectic mix of throw pillows for the bed and loved the option of a pre selected set. Ordered with the feathe... See more

Company replied

Rated 5 out of 5 stars

The choice of products is what first attracted me to this brand. There’s nothing like them on the high street or you need to pay an absolute fortune from Etsy. The three different styles of cushion co... See more

Company replied

Rated 5 out of 5 stars

Fabulous, quick service with prompt response on a bank holiday when Royal Mail created an initial problem. Items received and they are really great quality and look fantastic. Will definitely order fr... See more


Company details

  1. Decoration and Interior Design Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store

Written by the company

Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.


Contact info

Soft furnishings for all homes...

Shop our wide range of modern country soft furnishings

4.6

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful!

Awful!! Do not expect any customer service if you have any issues. Wouldn’t refund, exchange and very abrupt to deal with. Awful service.

April 16, 2026
Unprompted review
Ellenvale Interiors logo

Reply from Ellenvale Interiors

Thank you for taking the time to leave a review. We're sorry to hear you're disappointed with your experience.

Having looked into your case, your return request was made outside of our returns window. Unfortunately we are unable to accept returns beyond this period, as we have a responsibility to keep our policies fair and consistent for all of our customers.

We're sorry if our communication came across as abrupt and we're always happy to help where we can within the bounds of our policy.

Kind regards,
Ellenvale Interiors Customer Service

Rated 4 out of 5 stars

Love my new cushion

Love my new cushion! Great colour and great quality!! Only disappointed is I’ve just looked on Next and it’s £11 cheaper!! For the same cushion ! Wish I’d known! 😢

April 2, 2026
Rated 5 out of 5 stars

Fabulous

Fabulous, quick service with prompt response on a bank holiday when Royal Mail created an initial problem. Items received and they are really great quality and look fantastic. Will definitely order from Ellenvale again

March 31, 2026
Rated 2 out of 5 stars

I recently purchased the 'Ellenvale…

I recently purchased the 'Ellenvale interiors' pillow combination, priced at £110, and I must say, it didn't meet my expectations. Considering the price was for pillow covers alone, I was expecting a top-quality fabric. However, what arrived were just covers made of a cheap and tacky material, almost like a low-quality Jute fabric.

Given the high price point, I anticipated a much better product in terms of both material and overall feel.

Based on my experience, I don't believe this pillow combination is worth the £110 price tag. The quality of the fabric simply doesn't justify the cost, especially since it's just for covers.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

First class products, first class customer service

First class products using quality materials and first class customer service also. I had already purchased beautifully made cushions from this seller and ordered again using discount code. I needed the cushion asap and so messaged them to ask for speedy delivery was poss. I received it within 2 days at no extra cost.
Highly recommend and can’t wait to order from them again.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products, I ordered a superking stripe bedding set and I’m so pleased with it. Thick, quality linen, washes well and doesn’t even need an iron. Ellenvale were quick to respond to queries, amazing customer service! I will be back for more- so glad I found the company 🤩

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The cushions were great,

The cushions were great,! Great design and fabric. I loved them. The shipping was fast for intentional shipping! And the customer service was amazing ! They responded pretty quick. Would definitely purchase again from their website!.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

absolutely love the cushion covers from…

absolutely love the cushion covers from Ellen Vale Interiors. They make my home look so fresh and instantly brighten up a room. The quality is really good for the price, they wash really well, and changing them over gives the room a whole new look without redecorating. I think I’ve ended up buying most of their cushions because I loved them that much — the only room in my house they’re not in is the bathroom!🙈 I’d definitely recommend them.

March 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look