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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful fabric, excellent craftsmanship, and luxurious feel of the silk items. Many appreciate the durability of the silk, with some mentioning that items last for years even with regular washing. Reviewers also highlight the comfort and effectiveness of products like silk pillows and eye masks for improving sleep. The service is often described as fast and reliable, with clear tracking and timely delivery, and some customers find the pricing reasonable for the quality received. However, some people were dissatisfied with the return policy, finding it a hassle and difficult to obtain authorization for returns. A few customers also expressed concerns about the quality of the silk, and felt the products were overpriced. There were also complaints about shipping times and issues with import fees not being refunded, as well as poor quality sewing on some items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and luxurious feel... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the beautiful, luxurious, and soft silk... See more

Price

People report ambiguous experiences with price, with some reviewers feeling that certain items are overpriced... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the timely, fast,... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as a hassle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful fabric for both bedding and clothes. Very well made. Excellent and communicative customer service team as well. They have been very patient with me and the items delivered are exquisite

Rated 5 out of 5 stars

I started to buy ElleSilk pajamas since 2021. This red color pajamas can still last until now. I wear it every week as I do my laundry weekly, I can just put in safety net and to let my washing ma... See more

Rated 5 out of 5 stars

I was looking for somewhere to buy silk nightwear as the cost in the UK is exorbitant. I have Severe ME and it has now reached the point where I can only tolerate silk next to my skin. ElleSilk items... See more

Rated 5 out of 5 stars

I cannot sleep well whenever I board a flight to Europe due to long distance travel. In view of my travel schedule this year, I will go Italy in June, Norway and Finland in December. I decided to... See more


Company details

  1. Bedding Store
  2. Silk Store

Written by the company

Since 1999, ElleSilk has been crafting luxurious silk bedding in Como, Italy. Our collection includes silk sheets, silk duvet covers, silk pillowcases, silk duvets and pillows, silk blankets, silk sleepwear for women and men, and kids silk bedding. All crafted from the finest 22 momme and 25 momme 6A-grade Mulberry silk and OEKO-TEX certified for safety and sustainability. Each piece embodies timeless Italian craftsmanship, exceptional comfort, and effortless elegance.


Contact info

4.2

Great

TrustScore 4 out of 5

507 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I Love my new grape colored Mulberry…

I Love my new grape colored Mulberry Silk grade 6A sheets, pillow cases, housewife pillowcases and the duvet cover. I am severely allergic to dust mites and I have hay fever allergies and ever since I got my sheet set, my allergies have improved 100%. I feel well rested and I have never slept better. I am not congested at night before bed like I used to be. They are the most comfortable and softest sheets I have ever had. I am so glad I invested in them.

May 8, 2022
Unprompted review
Rated 5 out of 5 stars

Stellar Silk Nightgown

Very positive purchasing & buying experience! Was able to figure out sizing using the online guide, and the nightgown arrived in a timely manner. Very reasonable pricing, excellent quality, comfortable, and a great colour match for what was presented online. Definitely recommend for those looking to balance price and quality!

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

ElleSilk products are highest quality.

ElleSilk products are of the best quality. I bought a mulberry silk sheet again and it impress and convince me in every respect. Beautiful color, excellent quality. Also the ordered pillowcases are the Same top quality. Delivery is quick and easy. I am very satisfied. Top!!

April 27, 2022
Unprompted review
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Rated 1 out of 5 stars

Quality product spoior by abysmal after service.

Quality product, but abysmal after sales service. Button detached from pyjamas during only second wear. Emailed customer service and suggested refund of some kind as I live in UK and return of the item would have been expensive. Was offered free buttons for which I would have to pay shipping and then have repaired locally. I am not a seamstress. Poor response after spending hundreds of $/£'s on pyjamas. Will definitely not buy again.
Update: I have been offered an insulting $10 as full and final settlement, which at current exchange rates is £7.60.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful silk robe

Beautiful soft silk robe that I brought for a gift and my friend loved. The colour was true to what was shown on the website. Sizes ran a little smaller than expected. Delivery was a little slow but expected during these tricky times and communication was good. Thanks!

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

ElleSilk woman’s nightshirt

ElleSilk woman’s nightshirt. I purchased the nightshirt for my wife as a gift, the product is high quality construction and beautiful design. It was an excellent gift. The customer service representative was extremely helpful when I asked a question.

January 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Thank you for providing a quality silk…

Thank you for providing a quality silk robe! It came to Australia promptly and I wasn’t sure it would arrive by Christmas, but it did! So chuffed! My 4th daughter got married on 18 December and I bought her several cream silk garments for her trousseau but could not find a robe. That’s why I contacted you!

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

We ordered four silk pillow cases for…

We ordered four silk pillow cases for our 12th anniversary and could not be happier with them. They are incredibly comfortable and a pleasure to sleep on. I would definitely order something from Elle Silk again as their customer service was fantastic.

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Ellesilk

Ordering on the Ellesilk website is very easy and straight forward. Having ordered from them previously we knew that their sizing seems to be slightly smaller than stated so the garments arrived with the correct sizing. I was concerned about delivery date as it was for a present so e mailed to get an update. Got a reply to my e mail within 12 hours with a nicely worded explanation and an updated delivery date. This was till the original date and the item arrived on time and in plenty of time to deliver the present. Great product and great service. I have bought from Ellesilk several times now and always got good service and good after sales support as well.

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

My partner loves his new pyjamas

I did a lot of shopping around for the pyjamas I bought but glad I chose ellesilk. The communication was great, they emailed me back really quickly when I had questions, and the product is stunning - my partner loves them.

December 29, 2021
Unprompted review
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Rated 5 out of 5 stars

Recent purchase of mulberry silk robe #ellesilk

Recent purchase of the mulberry silk robe was extremely easy and quick. Even as a guest shopper the site was extremely easy to navigate and purchase. The shipping was amazing and the product arrived within a few business days.

The quality is top notch. The fine detail, craftsmanship, and quality of silk is amazing. I can’t wait to see my gorgeous wife in this at Christmas.

This was my first ever purchase from #ellesilk, but it will definitely not be my last.

I am currently looking to buy another piece

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Perfection: beautiful, elegant and comfortable

I ordered a short (to my knees) silk nightgown (L, in Amber colour). It arrived beautifilly packaged. When I opened the package and tried the gown on - it was more than a perfection! The silk was of the highest quality, the cut was exremely comfortable and very elegant in proportions, feminine and exact in size.

November 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Elle Silk Pyjamas

Loved the ease and reliability of shopping with Elle Silk. Package arrived intact and the silk pyjamas are the best!

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Been looking for silk bedding for…

Been looking for silk bedding for sometime, but could not find in the colour that we wanted. Came across ElleSilk and bingo there was the correct colour. Pleased with an acceptable price. So a very good start, ticking those boxes. Placed the order and the company replied that they did not have part of the goods in stock, but would we take a upgrade at no extra cost. Further tick. Goods arrived a week later, nice packaging, Really pleased with quality and colour as per the details. Looking to order additional bedding from ElleSilk in the near future.
Major praise for this company.

November 12, 2021
Unprompted review

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