I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more
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Review summary
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Reviews shaping this summary
After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more
Company replied
Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more
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Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more
Company details
Written by the company
Luxury pens without the luxury price tag.
Contact info
71-75 Sheldon Street, WC2H 9JQ, London, United Kingdom
- hello@ellingtonpens.com
- ellingtonpens.com
3.9
Great
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Reply from Ellington Pens
Hello!
Thank you for your positive feedback! We’re delighted to hear that you found our product excellent and competitively priced.
Your satisfaction is our priority, and we truly appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
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Medium nib writes smoothly
Pens came on time. Writes well, and ink flowed smoothly. I ordered a medium nib, and it writes smoothly without a hitch. Would certainly buy again.
February 19, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your wonderful review! We’re thrilled to hear that your pens arrived on time and that you’re enjoying the smooth writing experience with the medium nib.
Your feedback means a lot to us, and we appreciate your support. If you ever need anything else or have any questions, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Best regards,
The Ellington Pens Team
Awesome pens
Great pens, writing is so smooth, updates quick and easy, shipping and delivery superlative experience
February 19, 2025
Reply from Ellington Pens
Dear David,
Thank you for your amazing review! We’re delighted to hear that you’re enjoying our pens and that you found the writing experience smooth, along with quick updates and superlative shipping and delivery.
Your feedback is greatly appreciated and motivates us to continue providing the best products and service. If you have any questions or need assistance in the future, please feel free to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
Excellent product
Excellent product! Beautiful, functional with a nib that I love! I’ve owned many fountain pens but these two are my absolute favorites!
February 19, 2025
Reply from Ellington Pens
Hello Diane!
Thank you for your fantastic review! We’re thrilled to hear that you find our fountain pens to be beautiful and functional, and that the nib is to your liking. It’s wonderful to know that they have become your absolute favorites among your collection!
Your feedback means a lot to us, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you for your feedback! We’re glad to hear that you appreciate the design quality of our product and that you find it to be so smooth.
Your satisfaction is important to us, and we’re committed to providing high-quality products. If you have any further comments or questions, please feel free to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
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Reply from Ellington Pens
Hi Stan!
Thank you for your positive feedback! We’re delighted to hear that you found our customer support easy to deal with. Providing excellent service is a top priority for us, and your satisfaction means a lot.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Ellington Pens Team
Ellington Pens are FABULOUS and the Customer Service Staff are second to none!
Ellington Pens has been fabulous in every way. The quality, selection and affordability of their pens is great. I love fountain pens and love using my Ellington Pens' - I have the Midnight Rose and Alpine Rose Fountain Pens and they write beautifully and they make writing and journaling so much fun! I had queries before and after my purchase and the customer service has been outstanding! They answer all of my questions right away, sorted out my quirky requests, and offered generous solutions to my issues - not that there were any issues with the pens - just my inability to choose! They were super. I'm really looking forward to adding to my collection and getting one of the Calligraphy sets! I can honestly and wholeheartedly recommend Ellington Pens as a quality company - You Won't Be Disappointed!
February 12, 2025
Unprompted review
Reply from Ellington Pens
Hello!
Thank you so much for your incredible review! We are absolutely thrilled to hear that you find our pens fabulous and that our customer service team has provided you with outstanding support.
It’s wonderful to know that you’re enjoying your Midnight Rose and Alpine Rose Fountain Pens and that they enhance your writing and journaling experience. We’re also glad we could assist you with your queries and requests!
We appreciate your heartfelt recommendation and look forward to helping you expand your collection, especially with one of our Calligraphy sets. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
The Ellington Pens Team
Constant contact and reassurance
There was constant contact after I had paid until the day I received the pen which was very reassuring. And after I received the pen there was checking that everything was OK. As it is the pen is beautiful and I am very pleased all round. Quality without having to fork out silly money.
February 19, 2025
Reply from Ellington Pens
Dear Ivan!
Thank you for your thoughtful review! We’re delighted to hear that you appreciated the constant communication throughout your order process and that it provided you with reassurance.
It’s fantastic to know that you are pleased with your beautiful pen and that you feel you received quality without the high price tag. Your satisfaction is our top priority, and we’re glad to have met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Ellington Pens Team
Small order, great service
Love the box of mixed colour cartridges to go in my Ellington pen. Although a small order there were no delays in dispatch and the order arrived quickly. Thank you for such good service.
February 19, 2025
Reply from Ellington Pens
Dear Pam,
Thank you for your wonderful review! We’re thrilled to hear that you love the box of mixed color cartridges for your Ellington pen and that your order was dispatched quickly without any delays.
Your satisfaction is important to us, and we appreciate your recognition of our service, even for smaller orders. If you have any questions or need assistance in the future, please feel free to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
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Pen smears
Hi Ethan,
I had a fountain pen over 25 years ago and I lost it. I never had any problems with it. I have been using the Ellington pen for the last few months and it tends to bleed. What am I doing wrong?
How should this pen be stored? I keep getting the ink on my hands.
Daisy R Molina
February 16, 2025
Reply from Ellington Pens
Hi Daisy,
Thank you for reaching out! I’m sorry to hear that you’re experiencing issues with your Ellington pen. To better assist you, could you please email us at hello@ellingtonpens.com and send us a video of the bleeding issue? This will help us troubleshoot and find a suitable solution for you.
As for storage, it’s best to keep your pen capped when not in use and stored upright to prevent ink from pooling in the nib.
We look forward to your email and are here to help!
Best regards,
The Ellington Pens Team
Happy mistake when ordering
I ordered a Stealth pen with an additional nib. I thought I had checked the order, but apparently not and I had two medium nibs with ink holders. I was frustrated and thought of asking Ellington Pens to exchange the second nib. Then I changed my mind. I enjoy changing inks mid project and now I was able to swap them over whenever the fancy took me. I went on to order the bent nib I originally wanted and I happily play with all three.
January 22, 2025
Reply from Ellington Pens
Hi Deborah!
Thank you for sharing your experience with us! We’re delighted to hear that what started as a mix-up turned into a happy accident. It’s great to know that you’re enjoying the flexibility of having multiple nibs and can easily switch inks as you work on your projects.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We appreciate your support and hope you continue to enjoy your Stealth pen!
Regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello Art,
Thank you for reaching out and sharing your feedback regarding the rollerball pen. I’m sorry to hear that you’re experiencing issues with it being scratchy and of low quality. We want to ensure that you are completely satisfied with your purchase.
To better assist you, could you please provide us with more details about the issue? We have also reached out to your email to gather additional information so we can look into a possible resolution.
Your satisfaction is our top priority, and we’re here to help!
Thank you for your understanding, and we look forward to hearing from you soon.
Regards,
The Ellington Pens Team
The pen is beautiful writing with it is…
The pen is beautiful writing with it is a pleasure. Customer service is responsive and took good care of me. I will be purchasing another.
January 23, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your kind words! We’re thrilled to hear that you find the pen beautiful and that writing with it is a pleasure. It’s also great to know that our customer service team was able to assist you effectively.
We truly appreciate your support and look forward to serving you again with your next purchase. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Regards,
The Ellington Pens Team
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Reply from Ellington Pens
Hello!
Thank you for your fantastic review! We’re delighted to hear that you think our site is great and that you love our pens. Your support means a lot to us!
If you have any questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!
Regards,
The Ellington Pens Team
Stellar personal service!
An issue with an ill fitting lid was promptly fixed by their excellent customer service!
January 23, 2025
Reply from Ellington Pens
Hello Sabrina!
Thank you so much for your wonderful review! We’re thrilled to hear that our customer service team was able to promptly resolve the issue with your pen. Providing excellent customer service is one of our top priority, and your feedback truly validates our efforts.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Regards,
The Ellington Pens Team
The outside of the pen was great but…
The outside of the pen was great but the ink that originally came in the pen does not work. At first it wrote weak lines but eventually it just stopped coming out altogether.
January 22, 2025
Reply from Ellington Pens
Hi Madeline,
Thank you for your feedback. We're sorry to hear that the ink did not perform as expected. We're here to assist and make it right. Please reach out to us at hello@ellingtonpens.com so we can help resolve the issue. Whether you'd prefer a replacement or troubleshooting steps, we will work with you to ensure your satisfaction. We appreciate your cooperation and look forward to hearing from you.
Regards,
The Ellington Pens Team
I really need to give it more time…
I really need to give it more time before I write a review so could you wait for a few weeks and ask me again.
January 22, 2025
Reply from Ellington Pens
Hi Elizabeth,
Of course! We completely understand, and we appreciate your patience. We'll check back with you in a few weeks to follow up. Take all the time you need, and if you have any questions or need assistance before then, feel free to reach out.
Looking forward to hearing from you when you're ready!
Regards,
The Ellington Pens Team
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Ellington Fountain Pen
My fountain pen arrived yesterday and I am loving it! The pen is high quality, well priced, and shipping was fast. As an author, I generally write on my computer but the pen wrote so beautifully, I wrote with it for a couple of hours, completing a short story. I highly recommend these pens!
Kim Poovey
Author and Speaker
January 29, 2025
Unprompted review
Reply from Ellington Pens
Hi Kim,
Thank you so much for your fantastic review of the Ellington Fountain Pen! We are thrilled to hear that you are loving it and that it has inspired you to write a short story.
It’s wonderful to know that you found the pen to be of high quality and well-priced, and we’re glad that the shipping was fast. Your recommendation means a lot to us, especially coming from an author and speaker like yourself.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Ellington Pens Team
It’s not Hype it’s Fact!
From a well designed web site extolling the virtues of why one should consider Ellington Pens, the message has been conveyed and positioned to such an extent that I did wonder if the hype would be matched by the product.
Well I bought the dark wood version of their Fountain Pen and I have been very pleased with it, ITS NOT HYPE ITS FACT . These pens are designed well, built well, balanced and produce a quality writing experience. As a personal preference I would have liked a wider knib and so I emailed ‘Customer Service’. I received an almost immediate response and I now have a wider knib on its way to me.
However I must make mention of the unbelievable customer service delivered by Ellington Pens. In my case by the superb Krystal, a genuine desire to help and fastidious attention to the detail of my request made me feel that I was very important to her and her desire was to ensure I was looked after.
In today’s world so many fail to deliver a decent back up service and in my view this can seriously taint the purchase experience. Krystal has made sure the purchase and follow up customer service are indeed 5 🌟.
Any doubts you have about the quality of the pen or pencil can be quickly dispelled as they are excellent value for money. The 5 🌟 Customer service experience is the silver lining on an already wonderful product.
January 9, 2025
Unprompted review
Reply from Ellington Pens
Hi Rob,
Thank you so much for your fantastic review! We are thrilled to hear that you are enjoying your Ebon Elegance Blackwood Pen and that it has met your expectations. It’s wonderful to know that our design and quality have resonated with you.
I’m especially grateful for your kind words about our customer service. It’s our goal to ensure that every customer feels valued and well taken care of, and I’m glad to hear that Krystal was able to assist you promptly and effectively. Your feedback about her dedication and attention to detail means a lot to us.
We appreciate your support and trust in Ellington Pens. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Thank you once again for your thoughtful review, and we look forward to serving you again!
Best regards,
The Ellington Pens Team
At last, a fountain pen for everyday use!
I have been searching for a long time for a fountain pen that I can use every day. And at last I’ve found it! I bought the Ellington fountain pen in Alpine rose with a fine nib and I’m filling it from an ink bottle rather than cartridges as I want to reduce my plastic waste. It’s a joy to use: the ink flows smoothly and evenly, the weight is perfectly balanced and the pen is a very comfortable size for writing a lot. As a writer, I make copious notes and I can write for hours with this pen with ease. I love everything about this pen.
January 10, 2025
Unprompted review
Reply from Ellington Pens
Dear Lyndsay,
Thank you so much for your heartfelt review of the Ellington fountain pen in Alpine Rose! We are thrilled to hear that you’ve found the perfect pen for your everyday writing needs.
It’s fantastic to know that you appreciate the smooth ink flow, balanced weight, and comfortable size of the pen. We’re especially glad to hear that you’re filling it from an ink bottle to reduce plastic waste—sustainability is important to us, and it’s great to see our customers embracing it as well.
Your feedback means a lot to us, and we’re delighted that our pen is helping you in your writing journey. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Happy writing, and thank you for choosing Ellington!
Best regards,
The Ellington Pens Team
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