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Elliott Jarvis Cars Reviews 337

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and genuinely helpful, often going above and beyond to ensure a smooth and stress-free car buying process. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the ease of their overall experience, from initial contact to driving away in their new car. Reviewers are particularly impressed with the quality of the products, noting that cars are well-maintained, accurately described, and delivered in pristine condition with full MOTs. However, some customers also noted issues with vehicle descriptions, specifically regarding prior repainting and rust. Additionally, a few people mentioned concerns about the accuracy of MOT advisories and administrative issues related to vehicle sales.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Product

Reviewers highlight positive aspects of the product. Customers are consistently pleased with the quality of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the seamless and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent, honest communication. Car was delivered with full MOT, spotlessly clean and with a bottle of bubbly! They took away all the stress of buying a car. They sorted tax and offered AA discount.... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from the lads at Elliott Jarvis. Nothing was too much trouble and the skoda i bought from there has been top notch. 10/10 would highly recommend amd would definitely buy a... See more

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Rated 5 out of 5 stars

Just had the best experience buying a car from Steve. He went above and beyond. I can honestly say I felt at ease unlike some previous experiences, this makes all the difference. And the little touche... See more

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Rated 5 out of 5 stars

Excellent service. Car was as described and Matt was extremely helpful - even meeting us out of hours as we had a distance to travel. Matt took care of everything including all the paperwork and even... See more

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Rated 5 out of 5 stars

Great service from start to finish. They were very empathetic about scrapping my old car, which really meant a-lot. I’m so excited about my new car, and they took the time to show me the whole dashb... See more

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Rated 5 out of 5 stars

The guys were very professional, friendly and welcoming. Within 10 minutes we had a tea/coffee in our hands while we looked at the car as it was freezing. They were informative and helpful without bei... See more

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Rated 5 out of 5 stars

Not one to change my car often, but the service, advice and ease of buying a car from Elliott Jarvis Cars, made a potentially stressful purchase easy and enjoyable. Not only did they give up a Sunday... See more

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Rated 5 out of 5 stars

Bought my first car from these guys! What a really lovely experience sometimes it can be quite difficult getting a car specially when you have no clue about cars. They made the experience amazing, no... See more

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Rated 5 out of 5 stars

Thank you so much for a wonderful experience. I don’t really enjoy changing my car but this really was a great experience. Steve and Matt are so friendly and made me feel at ease immediately. I asked... See more

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Rated 5 out of 5 stars

After a bad experience with another dealership i eventually found Elliott Jarvis cars. From the moment I step inside their showroom to the time I drove out in my new car i felt i had found a honest, t... See more

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Rated 5 out of 5 stars

I've always found buying a second hand car is nerve racking, a big part of that for me is trusting the sellers. Matt and Steve made me feel comfortable buying through them. They were both professi... See more

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Rated 5 out of 5 stars

From beginning to end, the experience was outstanding. I received a customized video tour of the car, and when I mentioned I needed it quickly, they went above and beyond to have it ready in just a fe... See more

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Rated 5 out of 5 stars

This is a great, friendly, reliable company. I bought a car over the Christmas period from quite far away. They were very responsive throughout, typically replying to my queries within a few hours... See more

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Rated 5 out of 5 stars

Everything you want and need from a seller. Were not too pushy or demanding when we viewed the car and gave us amazing flexibility when viewing and buying. Great deals in regard to servicing, MOT and... See more

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Rated 5 out of 5 stars

Had a fantastic experience purchasing my car with Elliott Jarvis Cars. I had a very short time frame and they were brilliant at working with my schedule so I could have my new car in time. On arrival... See more

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Rated 5 out of 5 stars

Bought a reasonably priced 14 year old car for my mother in law from these guys 2 years ago. I am pleased to say the car has just passed its MOT first time for the second year running. 2years problem... See more

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Rated 5 out of 5 stars

Recently brought a vehicle - service was spot on. Very friendly and no pressure selling. Relaxed and honest. No quibbles when asking for other info and request others items to be reviewed and amended... See more

Company replied

Rated 5 out of 5 stars

I recently bought a secondhand car from Elliot Jarvis Cars and couldn’t be more impressed. From the moment I walked in, Matt and Steve were incredibly friendly, welcoming, and easy to talk to – no... See more

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Rated 1 out of 5 stars

I purchased a car from Elliot Javis Cars in May 2024 for £5,000. By March 2025, visible lacquer peel appeared, and both myself and the dealer acknowledged the car had been repainted before sale. An... See more

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Rated 5 out of 5 stars

Excellent friendly service from start to finish. The show room is easy to find and visit. The guys are helpful, professional and I would highly recommend buying a car from them. Felt looked after , li... See more

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Rated 5 out of 5 stars

Great service from the second you walk in. Really attentive, nothing is too much trouble, great family dynamic. Excellent quality well looked after vehicles. Walked away with my new car the same day.... See more

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Rated 5 out of 5 stars

Excellent service from Elliott and Jarvis cars We bought our car there recently had a couple of problems, there customer service as been great they sorted the problems out for us Would highly rec... See more

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Rated 5 out of 5 stars

Great from start to finish, ease of purchasing new vehicle and part exchange. Made the process very smooth. Really polite, helpful and caring. Will recommend to friends and family. Thankyou

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Rated 5 out of 5 stars

Bought a car from Elliott Jarvis cars a few days ago, and the whole process was made very easy and stree free due to ( I delt with Steve) the professionalism of the guys down there. The cars are gr... See more

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Rated 5 out of 5 stars

Steve was very helpful in understanding are vehicle needs. His attention to detail is what sets him apart from other garages. Would highly recommend 👍👍

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Rated 5 out of 5 stars

Couldn’t fault the service we received from beginning to end. Extremely trust worthy people who couldn’t do enough! Excellent company! Lovely car which ch has clearly been thoroughly checked before w... See more

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Rated 5 out of 5 stars

Brilliant professional service from the initial contact to collection of car and after care. I had slight issue with the tow bar electrics and Steve at Elliot Jarvis Cars could not do enough to get... See more

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Rated 5 out of 5 stars

I recently purchased a car with this company, and would not hesitate to use them again. I appreciated their relaxed and non pressurising approach, and their before and after sales customer service is... See more

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Rated 5 out of 5 stars

Great service from start to finish. The team were friendly, honest, and made the whole process easy. We’re really happy with our new car and would definitely recommend this garage. thank you so much,... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the service I was made to feel was a person not just another customer. Going that little extra makes it all the better to buy a car Any questions I had was made to feel like it w... See more

Company replied

Rated 5 out of 5 stars

I have just purchased a car from Elliott Jarvis Cars and I am over the moon with it! Matt has gone over and beyond to make my purchase as smooth as possible, keeping me updated throughout. Th... See more

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Rated 5 out of 5 stars

What an incredible garage, wish I'd found them ages ago. Bought my son his first car, they were amazing, making him feel special.. Arrived to collect it and it was parked up with a big bow on it. 5* r... See more

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Rated 5 out of 5 stars

I recently bought an Audi A3 from Elliott Jarvis Cars Ltd, and I couldn’t be happier with the entire experience. From the moment I walked in, the customer service was absolutely exceptional - nothi... See more

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Rated 5 out of 5 stars

I seen the car online and liked it went down had a test drive in it had a good look around and loved it and the miles was really low was not pushed into it not like some places and 12 months cover and... See more

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Rated 5 out of 5 stars

An excellent and trustworthy car dealership. I had a great experience with them, very professional and good support throughout my car purchase. Can be highly recommended. Thank you so much! Gianna, Pl... See more

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Rated 5 out of 5 stars

Okay my transaction was fairly long distance, but I have to say what great service from this Company. They do what they say they are going to do and do take the hassle away so well-done Steve and also... See more

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Rated 5 out of 5 stars

Highly recommend car dealership, 12 months warranty on all vehicles and free AA roadside assistance included. Seamless experience buying my new car. Many thanks 5* very deserved.

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Rated 5 out of 5 stars

These guys are passionate about doing it right, car supplied with full mot, 12 month warranty and 12 months AA roadside assistance. Communication was excellent, a real professional outfit, I wouldn't... See more

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Rated 1 out of 5 stars

ref astra i agree you donot make the cars you sell but being aa approved there are a lot of checks to do before you sell a car how can all those faults have been missed and as for buying back the car... See more

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Rated 1 out of 5 stars

Dishonest and disgraceful. They tell you that the car will have a clean MOT, including advisories. I believed them. I brought a car Vauxhall Insignia Tourer (Estate). The MOT said there was rust... See more

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Rated 5 out of 5 stars

They've only gone and done it again. After having 2 cars off these beauts already I had to take mother down to have a browse. Matt was a star. Showed her a few cars within her preferences and in less... See more

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Rated 1 out of 5 stars

bought astra had two and half months oil leak around cam cover oil leak gearbox coolant leak also oil in coolant suspension knocks front and rear the list goes on have an engineers report to back thi... See more

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Rated 5 out of 5 stars

Very helpful from start to finish. When I asked questions, they were answered truthfully. Car came as was described in the description. Great company to buy from.

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Rated 5 out of 5 stars

Part exchanged my car which was a smooth transaction. Any faults needed to be done were done well in time. Friendly, and even received a bottle of Prosecco which was a nice surprise. Recommend.

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Rated 5 out of 5 stars

Great Customer service, helpful friendly staff, they give you plenty of time when looking at their cars, no pressure on potential buyers, would highly recommend to family and friends

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Rated 5 out of 5 stars

Honestly the best experience I’ve had buying a car made so easy and so helpful To getting into a new car absolutely brilliant

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Rated 5 out of 5 stars

Matt and Steve were very helpful and friendly could not do enough for me sorting everything out fantastic

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Rated 4 out of 5 stars

Sorry for the late review, I've been in hospital for a week with sepsis. Great service as I had on my first purchase from these guys

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Rated 5 out of 5 stars

Couldn't have been more helpful, open and honest. Not often people go to such lengths to ensure people get what they need.

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Rated 5 out of 5 stars

Great reliable and friendly company. Our second car purchased with you. Will definitely recommend to others

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Rated 5 out of 5 stars

Exceptionally Great Customer Service! I was truly impressed by the level of professionalism and care from Elliott Jarvis. They are extremely well-organised, informative, and clearly prioritise their... See more

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Rated 5 out of 5 stars

Just honest straight forward people to deal with. Old school customer told truth makes a nice change.

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Here at Elliott Jarvis Cars we want to provide you with a quality service that you can trust when purchasing your used car. With 45 years experience in the motor trade, we will put you at the heart of the process when buying your car, so that you can have complete confidence in your purchase with us. We are a family run business and understand the importance of having a car you can rely on and all our cars come with a multi-point check, 12 months MOT, 12 months AA Roadside assistance and a 6 month warranty as standard. WE WANT TO HELP YOU BUY THE CAR YOU WANT, NOT SELL YOU THE CAR YOU DON’T!!!

12 Month Warranty on all of our cars!

Complete Peace of Mind Package

Complete Peace of Mind Package
All of our Cars come with: 12 Months Warranty Premium Parts & Labour, 12 Months AA Breakdown Cover, Fresh Clean MOT, and a New Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

5-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Car was complete disappointment

Purchased a Nissan Quasqai in July 2025 for £8000+- sales and service was exceptional however ..... within a month the clutch went (i was told on purchase cars have different bite points perhaps they knew it was going or bad luck maybe)- cost £1000 to repair, since then multiple minor issues which we fixed (including battery replacement, issues with wheel alignment to name just two)- now the whole middle console needs replacing quoted at £3,500+ to repair, needless to say not worth doing therefore the car has now (less than a year on) been valued at around the £1000 mark... nothing has been covered by the warranty which was sold with the car because the service hx which I was told hadn't arrived in the post simply does not exist and therefore is not covered by the £300 policy. Buyer beware the warranty company used do everything they can not to pay out and are known for doing so by the garages local to me where I have been taking the car to be fixed due to not being local to Plymouth. MOT this month and i've already been told more work will be required to get it to pass - absolute money pit of a car and for what I paid i was hoping it would have been an upgrade not a complete downgrade on the car i traded it for or at the very least drove well without issues for a year.
Very disappointed overall. I won't be returning in future.

In response - there isn't a case because the company declined it, DESPITE APPROVAL ON THE PHONE, stating the warranty is not valid for the reason stated above, previously when I have called them about other issues they stated it was a wear and tear issue ..... it covers NOTHING and is therefore worthless!

July 5, 2025
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Hi Michelle
We are really sorry to hear about your experience and certainly not what we normally find with our warranty company.
I have checked our system and cant see a warranty case on there? Perhaps if you can contact us we will try and get our area manager involved to help find the claim and see what can be done.
Sorry again and please come back to us so that we can try and help.
Matt & Steve

Appreciate the frustration and more than happy to try and assist if you want to give us a call.

Rated 5 out of 5 stars

5 Star

Excellent, honest communication. Car was delivered with full MOT, spotlessly clean and with a bottle of bubbly! They took away all the stress of buying a car. They sorted tax and offered AA discount. Fantastic service.

March 19, 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the 5 Star review and we are glad you enjoyed your experience.
Matt & Steve

Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the lads at Elliott Jarvis. Nothing was too much trouble and the skoda i bought from there has been top notch. 10/10 would highly recommend amd would definitely buy another car from them.

March 18, 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Danny for the brilliant review and enjoy your car.
Matt & Steve

Rated 5 out of 5 stars

Car sales how it should be!!!!

These guys are passionate about doing it right, car supplied with full mot, 12 month warranty and 12 months AA roadside assistance. Communication was excellent, a real professional outfit, I wouldn't hesitate to purchase from them again, highly recommended. Thank you!

March 18, 2026
Unprompted review
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Reply from Elliott Jarvis Cars

Thanks Bill for your kind review. We really hope you love your new car and it was an absolute pleasure to deal with you. Steve & Matt

Rated 5 out of 5 stars

Fantastic company!!!

Had a fantastic experience purchasing my car with Elliott Jarvis Cars. I had a very short time frame and they were brilliant at working with my schedule so I could have my new car in time. On arrival to pick up my car there was a bow on it and a lovely bottle of fizz as a gift. These extra touches were very thoughtful. I can't recommend them enough. They were respectful, friendly and a lovely company. I would absolutely go to them again in the future!!!

March 10, 2026
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Reply from Elliott Jarvis Cars

Thanks Christine for the amazing review and enjoy your new car.
Matt & Steve

Rated 5 out of 5 stars

Really easy experience

Really easy experience, never bought a car online before, Matt made the whole thing easy from start to finish.

February 26, 2026
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Reply from Elliott Jarvis Cars

Thank you for your review Neil, we are really pleased that you enjoyed your experience with us. Matt & Steve

Rated 5 out of 5 stars

Professional and experienced

Bought a car from Elliott Jarvis cars a few days ago, and the whole process was made very easy and stree free due to ( I delt with Steve) the professionalism of the guys down there. The cars are great and they (if you know what I mean...) just do things the right way.
Would highly recommend to friends and family and also to others.
The boys are very friendly and always there to answer any questions you may have no matter what time of day it is.
Great job chaps.

February 14, 2026
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Reply from Elliott Jarvis Cars

Thank you Dave and we really appreciate your feedback and future recommendations. Steve & Matt

Rated 5 out of 5 stars

What an incredible garage

What an incredible garage, wish I'd found them ages ago. Bought my son his first car, they were amazing, making him feel special.. Arrived to collect it and it was parked up with a big bow on it. 5* review.

January 29, 2026
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Reply from Elliott Jarvis Cars

Thanks Sara for the amazing review and we hope your son enjoys the car!
Matt & Steve

Rated 1 out of 5 stars

Dishonest and disgraceful

Dishonest and disgraceful. They tell you that the car will have a clean MOT, including advisories. I believed them. I brought a car Vauxhall Insignia Tourer (Estate). The MOT said there was rust under the car. I asked them to make sure this was done. They said they would.

So I got the and took it to a TRUSTED garage. We looked underneath. I was shocked, to say the least. So much rust.
I immediately took the car back, I was refunded all costs. But it's the principal.

Not only that, when I dropped in the V5 (proof of ownership), they had already sold the car. They didn't even own it. I did. Couldn't believe it. Would not recommend this place. Whoever purchased the car, it will only take about 4hours labour to get the rust fixed, but it was principal for me. What else could be wrong with the car

January 10, 2026
Unprompted review
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Reply from Elliott Jarvis Cars

We completely agree with what you have to say and can only apologise for your experience.
We had instructed the workshop we use to carry out our work to get the treatment done as agreed with you before your collection.
They unfortunately missed this and didn't do the work, we have spoken to them to ensure that this doesn't happen again.
However at the same time we are also realists and understand that mistakes happen.
They have subsequently done the work hence the car being resold, obviously we refunded you immediately and took the car back so that's why we could resell it and obviously can't help the popularity of the car and the speed of it selling again.
Once again we apologise for your experience as we pride ourselves on looking after our customers and always doing the right thing.
Matt & Steve

Rated 5 out of 5 stars

Fantastic.

After a bad experience with another dealership i eventually found Elliott Jarvis cars. From the moment I step inside their showroom to the time I drove out in my new car i felt i had found a honest, trustworthy, professional, friendly dealership. Having been to so many other places beforehand i had almost given up on finding another vehicle. The whole team at Elliott Jarvis cars were first class...highly recommend.

January 29, 2026
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Reply from Elliott Jarvis Cars

Thanks Jaki for the amazing review and I am so glad we could look after you and we hope you enjoy your amazing new car.
Matt & Steve

Rated 5 out of 5 stars

Recently brought a vehicle

Recently brought a vehicle - service was spot on. Very friendly and no pressure selling. Relaxed and honest. No quibbles when asking for other info and request others items to be reviewed and amended before purchase.

January 31, 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the great review and we are glad we could help, enjoy your car.
Matt & Steve

Rated 5 out of 5 stars

100% recommend

The guys were very professional, friendly and welcoming. Within 10 minutes we had a tea/coffee in our hands while we looked at the car as it was freezing. They were informative and helpful without being pushy and were sympathetic to our situation. Made the process easy and felt very looked after.

December 22, 2025
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the lovely review and we hope you are enjoying your lovely new car.
Matt & Steve

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. They were very empathetic about scrapping my old car, which really meant a-lot. I’m so excited about my new car, and they took the time to show me the whole dashboard and explain how everything works, they were on it the entire time- professional kind, and genuinely helpful. Highly recommend!

January 22, 2026
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Reply from Elliott Jarvis Cars

Thanks Sharon and you truly deserve such a lovely car.
Matt & Steve

Rated 5 out of 5 stars

Very pleased with the service I was…

Very pleased with the service I was made to feel was a person not just another customer.
Going that little extra makes it all the better to buy a car
Any questions I had was made to feel like it was not no problem at all

January 14, 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks for the amazing review and enjoy the car.
Matt & Steve

Rated 5 out of 5 stars

Thank you so much for a wonderful…

Thank you so much for a wonderful experience. I don’t really enjoy changing my car but this really was a great experience. Steve and Matt are so friendly and made me feel at ease immediately. I asked a million questions and they answered every one. My new car is fantastic and just what we needed for our family. Thank you so much for making this an enjoyable experience rather than a hassle. Love the bubbles 🥂🥂thank you ☺️

January 15, 2026
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you for the brilliant Review and we really do love and take great pride in receiving this type of feedback, enjoy your car and the bubbles!
Matt & Steve

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish, ease of purchasing new vehicle and part exchange. Made the process very smooth. Really polite, helpful and caring.
Will recommend to friends and family. Thankyou

January 13, 2026
Unprompted review
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you Louise for your very kind review. We hope you love your new car. Steve & Matt

Rated 5 out of 5 stars

Excellent experience! Very professional and friendly.

This is a great, friendly, reliable company. I bought a car over the Christmas period from quite far away. They were very responsive throughout, typically replying to my queries within a few hours, if not almost immediately.
This gave me confidence in what I was buying.
My car was delivered ahead of time, in excellent condition and I am really happy with it.
I would highly recommend this company to anyone wanting to buy a new car.
Thank you so much! Emma.

January 3, 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks Emma for your very kind review, we are so pleased that you are happy with your new car. Thank you for your purchase Matt & Steve

Rated 5 out of 5 stars

I had excellent service from Matt and…

I had excellent service from Matt and Steve, nothing was to much trouble, from making an appointment to test drive a vehicle and purchasing, friendly service from both at Elliott Jarvis Cars, would recommend them to anyone

January 7, 2026
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thanks for the amazing review and an absolute pleasure to look after you.
Matt & Steve

Rated 5 out of 5 stars

Very helpful from start to finish

Very helpful from start to finish. When I asked questions, they were answered truthfully. Car came as was described in the description. Great company to buy from.

November 21, 2025
Elliott Jarvis Cars logo

Reply from Elliott Jarvis Cars

Thank you for the great review.
Matt & Steve

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