Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company, often praising the outstanding overall service. Customers frequently emphasize the exceptionally fast delivery times, noting that online orders arrive promptly and well within the anticipated timeframe. Many people are also deeply impressed by the stunning product quality, beautiful custom engraving, and the exceptionally smooth, hassle-free size exchange process. Some reviewers were genuinely not happy with sizing consistency, mentioning that certain items unexpectedly arrived either too small or noticeably too big. A few consumers additionally noted that the provided sizing guides can sometimes lead to confusing fits when compared against standard high street jewellery measurements.

What people talk about most

Product

People report positive experiences with product quality, praising the beautiful designs, exceptional... See more

Quality

Clients share positive opinions on quality, highlighting exceptional product standards, great build, and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Service

Customers had positive experiences with service, highlighting top quality jewellery and exceptionally quick... See more

Order

Reviewers share mixed experiences regarding their order process. Consumers note that ordering is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

I ordered a platinum ring for my husband just after Christmas. The ring arrived promptly the next day! Very good delivery service! Unfortunately, the ring was a size too big so I contacted Elma Jewell... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(332)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, beautiful rings

I emailed for a sizer which was sent out very quickly. I then purchsed rings (we got a matching pair) - beautiful detailing, fantastic engraving and perfect fit.

February 19, 2025
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Rated 5 out of 5 stars

Excellent service

Good quality rings at cheaper price than many other stores-photos on website give good impression of actual product.
Ordered before 3 pm and items arrived next morning(without specifying next day delivery).
Would definitely recommend and would use again.

February 19, 2025
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Rated 5 out of 5 stars

Thank you so much

Thank you so much. Never thought they would come so quickly as they did good service I’d recommend you to anyone

January 25, 2025
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Rated 1 out of 5 stars

My husband bought a 3 ring set

My husband bought a 3 ring set, 1 stone fell out, this was replaced eventually, then a few weeks later 2 stones have fallen out, have emailed, but they have not bothered to respond, have asked for a full refund. As they haven't responded I have now made a charge back with my bank who are investigating.

December 31, 2024
Unprompted review
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Rated 5 out of 5 stars

Can not recommend enough

Had an issue with delays on a delivery without hesitation they resolved the issue for me and have sent me another ring. Amazing products at even more amazing prices.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Orderd a signet ring I was first sent…

I Made a complaint against this online jewellery retailer and I now take it back! I so happened to order a signet ring not knowing my size and the wrong shape and size was sent and they rectified it by resending me the size and shape I originally requested. Upon reposted item being received I thought it was too big and resent my ring back for the last time for a smaller size. This was Monday 16tg via Royal Mail signed for my ring never turned up till this day current date January 29th I was bummed and thought that I was now out of pocket for a ring I no longer have I had lost my tracking receipt upon getting my car washed so I couldn’t track it and could only bimbradd them with emails to say that I’ve sent to them and they should have revived it which they said they’ve not. I got the most heart warming email where they would resend me the same ring again in fact i asked if I could have different shape and they said that was completely fine. A small business who goes above and beyond for the customers I will definitely reorder in the future just for the way they’ve handled me as they DID NOT have to go out of their way to at all. THANK YOU ELMA JEWELS 💓

January 10, 2025
Unprompted review

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