I was very happy with the service at Arts RV in Villa Park/Glenellyn, Il! They were helpful and considerate, got me in and out quickly on pickup and drop off. I couldn’t have asked for a nicer RV. I’v... See more
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The Chicago depot were horrible humans. Rude and condescending. The building was full of annoyed people all living in the twilight zone. We had to transport my mil because she was too ill to fly. Th... See more
Company replied
The car was perfect, all things was working and the recepionist is amazing. I had a wonderful experience.
Company replied
Great support, amazing RV, everything perfect!
Company replied
Company details
- #4 of 6 best companies in Recreational Vehicle Rental Agency
Written by the company
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Making every mile memorable.
Written by the company
- Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
- Road-Ready Fleet
- Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
- From Coast-to-Coast
- With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.
Contact info
21W700 N Ave, 60137, Glen Ellyn, IL, United States
- (630) 469-6884
We provide unforgettable journeys.
3.8
Great
7 reviews
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I was very happy with the service at…
I was very happy with the service at Arts RV in Villa Park/Glenellyn, Il! They were helpful and considerate, got me in and out quickly on pickup and drop off. I couldn’t have asked for a nicer RV. I’ve been renting on Memorial Day weekend for 11 years and my second time at with El Monte. Both were my best experiences yet.
May 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from El Monte RV - Chicago
Thank you for your comments! They are truly appreciated.
The car was perfect
The car was perfect, all things was working and the recepionist is amazing. I had a wonderful experience.
March 22, 2026
Reply from El Monte RV - Chicago
Wow, thank you for the 5-star review! We’re so glad you had a great experience. Our team works hard to make RV trips feel easy and exciting, and your kind words mean a lot. We’d love to help with your next adventure whenever you’re ready!
Reply from El Monte RV - Chicago
Thank you for the incredible 5‑star review! We’re thrilled to hear everything went so well. Creating great experiences for our guests is what we aim for, and it’s great to know we hit the mark for you. We’re grateful you picked us for your vacation and hope we get to be part of your next one too!
The Chicago depot were horrible humans
The Chicago depot were horrible humans. Rude and condescending. The building was full of annoyed people all living in the twilight zone.
We had to transport my mil because she was too ill to fly. The AC didn’t work and we had to drive through the desert in July. Not a single word of empathy. Just gross people. Sorry El Monte but your kindness doesn’t make up for your business partner/ contractor.
July 7, 2025
Reply from El Monte RV - Chicago
We’re truly sorry to hear about your experience at our branch and the behavior of our staff. This is not the level of service we strive to provide, and we understand how upsetting it can be to feel disrespected or dismissed.
We take all feedback seriously, especially when it involves the professionalism and courtesy of our team. Your comments have been escalated to the appropriate management team for review, and we’ll be addressing this internally to ensure it doesn’t happen again.
Disappointing Experience
Disappointing Experience - Multiple Issues from Start to Finish
We rented an RV from El Monte RV in Chicago and unfortunately encountered numerous problems throughout our experience.
Delayed Pickup
We arranged pickup for 1:00 PM after our flight, but the RV wasn't ready when we arrived. We waited 1-2 hours while they prepared the vehicle and processed our contract.
Payment Issues
Despite booking and paying online with my Chase credit card, the facility refused to accept it at pickup because the card numbers aren't printed on the card itself (standard for Chase cards). Even though I had all the information on my phone app, they wouldn't accept this. I was forced to use my debit card instead, which meant losing the protection benefits of paying by credit card.
RV Condition Issues
Waste tanks were NOT empty - We discovered this at our first site, which had no dump facilities. We had to drive off-site to a local KOA and pay $140 to empty tanks that should have been empty when we collected the vehicle.
Water tanks were NOT full - I would expect this to be standard when picking up any RV.
Poor condition for age - Despite their claim that RVs are less than 2 years old, ours had numerous bumps, scratches, broken items, and significant wear and tear.
Missing items - We ordered camping chairs, but they emailed us after we'd left to say they forgot to include them.
Return Process
Returning the RV was equally time-consuming. Processing took a long time, and they couldn't even process the deposit refund to my card directly - they had to call someone else, and we had to wait before we could sign off and leave.
Overall
Given the price we paid, this level of service is unacceptable. From delayed pickup and payment complications to an improperly prepared RV and time-consuming return process, nearly every aspect of our rental was problematic. I expected much better from a company of this size.
October 6, 2025
Unprompted review
Reply from El Monte RV - Chicago
Thank you for your feedback. We're very sorry for the inconvenience you experienced.
We understand the frustration with the Chase card issue and are reviewing our payment policies to better support digital formats. The RV should have had empty waste tanks and full water tanks at pickup—this was a clear oversight, and we’re investigating how it happened.
We also regret the condition of the RV and the missing camping chairs. Your comments help us improve our inspection and packing processes. Lastly, we apologize for the delays during return and refund processing—we’re working to streamline this.
Please feel free to reach out to customer.care.usa@thlonline.com if you'd like to discuss further. We appreciate your feedback and hope to make things right.
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