I had pay Smugmug for 10 years. At the begining, was cool, but they keep increasing the price, so much, that I had to cancelled. I clearly remember completing a cancellation survey in which I ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely cumbersome site to navigate. Absolutely no SEO presence, and no willingness to rectify the issue. Nagware, as for whatever you do at the site, you have to click away at least three ‘helpful’... See more
We have been using Smugmug to make our clients photos available online for several years now. The Smugmug Hero's (tech support) are amazingly quick to respond and the most helpful tech support I have... See more
I registered my domain through SmugmugDomains to use in Smugmug, but it would not allow me to use the domain for 60 days.
1.6
Bad
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clunky, outdated UI, fleecing customers on hugely inflated P&P charges
From a customer's perspective the UX / UI is very clunky - thumbnails don't zoom when you get to the shopping basket so you're not sure if you are selecting exactly the image you wan to buy. Cumbersome to switch between formats (physical to digital, different sizes, etc).
Feels like a website that might have been good in about 2005 or so, now seriously outdated and needs a big investment in updating it.
The P&P charges are an absolute rip-off and a joke - £3.59 to post 2 6x4 photos? Come off it, when you're charging what you're charging for the images, the least you can do is not try to fleece customers for another few quid by artificially inflating the postage charge to a cynical level.
November 8, 2019
Unprompted review
Advertisement
Smugmug used to be the only game in town for pros
The internet space for professional digital imaging has become amorphous and so Smugmug is no longer head and shoulder above the rest as they used to be 8-10 years ago.
October 4, 2019
Unprompted review
Too expensive
Too expensive, as a photographer I have tried most sites. But this one is really expensive.
April 29, 2019
Unprompted review
High quality storage.
Works perfectly on all my devices, all photos are safe.
Everything I need !
I recommend anyone.
January 21, 2018
Unprompted review
An absolutley wonderful company to deal …
An absolutley wonderful company to deal with, their customer service is second to none.
I would highly recommend Smugmug as a photo hosting service!
September 18, 2017
Unprompted review
Advertisement
The greatest photo website and customer service EVER!
We have been using Smugmug to make our clients photos available online for several years now. The Smugmug Hero's (tech support) are amazingly quick to respond and the most helpful tech support I have EVER encountered! The quality of the site is spectacular and the products we have ordered are top quality. It doesn't get better than Smugmug!!
September 8, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.