Elonamarket Reviews 248

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. Many appreciate the careful packaging, especially for fragile items, ensuring products arrive in perfect condition. People also value the convenience of finding unique products and the overall smooth ordering process. However, some customers were not happy with the quality of certain products, particularly chocolates, which occasionally arrived melted due to inadequate shipping procedures for temperature-sensitive items. A few other people also felt that the pricing was a bit high, and there were occasional issues with incomplete orders or receiving the wrong product, with some reviewers mentioning difficulties in getting these issues resolved.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their quality, freshness, and the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and quick... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the fast shipping and... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the good quality of products, mentioning... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers praise the great prices,... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service. Good selection, fresh difficult to find Svitoch favorite chocolate candy, fresh Amber rye items(cookies ginger bread, sweet vanilla corn sticks-puffs. Great packaging for fragi... See more

Company replied

Rated 5 out of 5 stars

Packaged really well. Grateful for the business, unfortunately shipping the items I like is kinda expensive but will definitely buy more when I feel like treating myself. Thank you for carrying the it... See more

Rated 5 out of 5 stars

Plus: It came before date previously mentioned and I was immediately informed about delivery. Minus: My written question about next purchase remained without any attention what shows me that your c... See more

Company replied

Rated 5 out of 5 stars

This family-owned business offers fast delivery and excellent service. Their sausage is a great product, and I always buy it when I need it. Keep up the good work!


Company details

  1. #10 of 12 best companies in Grocery Store

Written by the company

International foods and snacks


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommend for authentic Russian products

I recently placed an order on Elona Market and got Russian chocolate sweets, buckwheat, and sprouts—all delivered super quickly - everything was great quality
Definitely ordering again! Highly recommend for anyone looking for authentic Russian products. ⭐⭐⭐⭐⭐

December 30, 2024
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Reply from Elonamarket

Thank you for your 5 star review.

Rated 5 out of 5 stars

FedEx did a terrible job with my…

FedEx did a terrible job with my package delivery, but as always, Elona Market did their part. Great Eastern European products at a fair price.

January 10, 2025
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Reply from Elonamarket

Thank you for your review. We do apologize for the package delivery please reach out with any questions.

Rated 5 out of 5 stars

Great food, great price!

Wow! Wonderful selection of food and drink, affordably priced. Incredibly well packed, quickly shipped. Buy with confidence!

January 6, 2025
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Reply from Elonamarket

Thank you and happy to to provide the services.

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Rated 5 out of 5 stars

WOW!

Delivery was fast, everything came in excellent condition. Very easy to order. All products were fresh and delicious.

December 29, 2024
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Reply from Elonamarket

Happy you enjoyed you products.
Thank you

Rated 5 out of 5 stars

Will Order From Them Again! Fast Shipping Too!

I ordered some dry goods (tin fish, seasoning, dried trout, and some cookies) that I couldn't find anywhere but H-Mart. They packed and shipped them within 2 days of ordering—super fast! Everything was shipped with care and arrived within about 2 days (4 days in total). I will 100% be ordering from them again!! I even googled their store just to make sure it was trustworthy as some less-than-trustworthy alternative sites had the tin fish I was ordering for someone's Christmas gift. They have good reviews on Google as well!

Also, some reviews complain that the store does not mention that you need to purchase ice packs for refrigerated items. They must be blind or stupid because there was a HUGE red notice on the ordering screen before you check-out. I didn't have any cold items and it still showed so I figured it was worth mentioning that it's their own fault at that point.

December 7, 2024
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Reply from Elonamarket

Thank you for your review much appreciated 😁

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Rated 5 out of 5 stars

Best Supplier of Babkini Sunflower Seeds

I’ve ordered from Elona’s Market a few times now and am very grateful for them and their ability to ship quickly and correctly every time! 10/10 experience!!!

October 27, 2024
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Reply from Elonamarket

Thank you so much.

Rated 5 out of 5 stars

Elona’s had the product

First of all Elona’s had the product I was looking for. It was very easy to order. They kept me up to date on delivery. My items came in a timely fashion and in good condition.

October 30, 2024
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Reply from Elonamarket

Thank you for your review. We are so happy that you like the products and service.

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Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue and we solved pretty quickly

October 4, 2024
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Reply from Elonamarket

We are happy that we could help you out and thank you for review and purchase.

Rated 5 out of 5 stars

Fast service

Fast service, happy with the products Thank you!!

October 8, 2024
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Reply from Elonamarket

Thank you for your kind word and purchase.

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Rated 5 out of 5 stars

Great service

Everything from placing the order to getting it delivered was quick and on point. Thank you!!

September 16, 2024
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Reply from Elonamarket

Thank you for your kind words.

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