ELP Arbuthnott McClanachan Reviews 

217
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company, noting that transactions are handled smoothly. Customers frequently mention that the staff are extremely helpful, friendly, and efficient throughout the entire process of buying or selling. People also deeply appreciate the prompt responses and clear explanations that make complex situations much easier to understand, navigate, and manage successfully. Some reviewers were happy with the seamless legal and conveyancing services provided during multiple property transactions over the years. Consumers note that the team constantly goes above and beyond to ensure everything stays completely on track from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that moving house, which can be a stressful... See more

Staff

Customers consistently note positive experiences with staff, describing the entire team as professional,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are incredibly... See more

Response time

Clients share positive opinions on response time, highlighting how quickly communication is handled.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to sell our property in order to buy our new property. ELP were great. The team was professional, responsive and kept us informed throughout the entire process. Everything with handled eff... See more

Company replied

Rated 5 out of 5 stars

I bought my first home through ELP six years ago, so when it came time to sell, choosing them as my estate agent was an easy decision. Tracy, Angela, and Sarah were fantastic throughout the sale, and... See more

Company replied

Rated 5 out of 5 stars

From start to finish, we had a wonderfully positive experience with ELP. There are so many helpful, friendly and efficient staff that it is impossible to single any one out. From initial contact to th... See more

Company replied

Rated 5 out of 5 stars

We used ELP to both sell our existing flat and buy our new one. They were great to work with - excellent communication,level heads and clear and upfront on pricing and costs. In the unlikely event we... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Employment Attorney
  4. Legal Services
  5. Real Estate Agency

About ELP Arbuthnott McClanachan

Written by the company

ELP Arbuthnott McClanachan is a firm of Edinburgh Solicitors and Estate Agents with offices in Davidsons Mains and Leith.

Legal services offered include conveyancing, property law, wills, employment law, commercial leases, dispute resolution and litigation, executry, and power of attorney.

You can browse properties for sale in Edinburgh on our website.

We offer a high-quality, professional service that is good value for money. We aim to provide a friendly, personal service to all of our clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(217)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth conveyancing, experienced, attentive to detail, supportive, efficient & excellent communication.

We have been delighted with the support and responsiveness delivered on some recent conveyancing by Lisbeth-Ann, Laura and the team at ELPAM. We've been through this process just a handful of times over the years, and whilst this time around we met with some intransigence on the part of the legal firm being used by the vendor, the team at ELPAM representing our purchase offer were excellent in guiding us through it all and resolving through to a timely conclusion. Very pleased all round, and thoroughly recommend.

February 28, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for taking the time to share your experience with us, we are delighted to hear this and and have passed on your kind review to our team. We look forward to acting for you again in the future.

Advertisement
Rated 5 out of 5 stars

First class prompt service

First class prompt service with excellent communication from Laura Tripney and Lisbeth Pay when acting for me in both buying and selling my flats. I thoroughly recommend this firm.

April 6, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for taking the time to share your experience with us, we are delighted to hear this and and have passed on your kind review to our team.

Rated 5 out of 5 stars

Lisbeth Ann has handled several…

Lisbeth Ann has handled several property transactions over the years for us and is always extremely friendly and very professional. She is well supported by Laura who is very approachable, was in touch regularly and kept us up to date with progress. Roxanne and the girls in the property department did a great job too with sound advice and support.
Thanks to all, Lois and Scott

April 2, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you very much Lois and Scott for your extremely kind words, it was our pleasure. We will pass this on to our team, and do let us know if we can assist you again in the future.

Rated 5 out of 5 stars

Great Service from a great team!

First time purchasing anything in Scotland, the process from start to finish was very efficient.
The staff were extremely helpful and knowledgeable.
We had good communication with everyone and were kept in the loop throughout the whole process.
We would definitely use/recommend ELP in the future!
A huge thank you, to Duncan, Suzanne and Kamila.

March 29, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for taking the time to share your experience with us, we are delighted to hear this and and have passed on your kind review to our team.

Rated 5 out of 5 stars

Sale and Purchase

I work for ELP Arbuthnott McClanachan in the property department. I recently experienced their excellent service first hand on my own sale and purchase, both through my colleagues in property and through conveyancing solicitor Lisbeth-Ann Pay and Legal Secretary Laura Tripney. My own personal experience has only added to my belief in our company and my pride in being part of this fantastic team!

February 28, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much Lorna, it was both a pleasure and a privilege to assist you with your sale and purchase. You are a fantastic colleague and client! We wish you all the very best in your new home!

Advertisement
Rated 5 out of 5 stars

Very efficient and helpful service

Provided a very prompt, efficient and helpful service in relation to the discharge of securities on my Edinburgh flat.

March 23, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for taking the time to share your experience with us, we are delighted to hear this and and have passed on your kind review to our team.

Rated 5 out of 5 stars

Excellent employment law assistance

Many thanks to Duncan who was incredibly helpful and responsive to all my questions when I recently requested employment law assistance from his firm. He is extremely efficient and his wealth of knowledge on the subject was very apparent from all the advice he was able to give. Great service!

February 21, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for taking the time to share your experience with us, we are delighted to hear this and and have passed on your kind review to our team.

Rated 5 out of 5 stars

Compact timeline got the job done with…

Compact timeline got the job done with no delays. Quotation and then final invoice almost matched.

March 10, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

Rated 3 out of 5 stars

We got there in the end

Our experience was very mixed - ok to start with, then bad (communication/attention to detail/sloppy data handling), then excellent when Lisbeth-Ann Pay took over the handling of our house purchase.

December 2, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you for providing us with your feedback. We are pleased that we were able to turn things around, and provide the level of service that every client should expect.

Advertisement
Rated 5 out of 5 stars

I can only recommend them

I can only recommend them. Absolutely professional service is provided by them. Thank you for everything, Ian!

February 2, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

Rated 4 out of 5 stars

Great service, no issues

Great service. I was buying a property through the Scottish Government LIFT scheme which made things a little trickier but ELP Arbuthnott McClanachan never failed to keep me in the picture about what was happening,

November 18, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

Rated 1 out of 5 stars

I had a very poor experience with them back in 2021, I found them very rude and wouldn't use them again.

I had a very poor experience with Ian Wells back in 2021, I found them very rude and wouldn't use them again.

February 9, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Dear Mr Hassan, we are sorry that you are feeling this way. Your review comments do not reflect our recollection of what was discussed with you about this situation at the time. We view communication as key, and communicating well with clients is something that we pride ourselves in. We would never wish to be rude to a client or to anyone else. It saddens us that you feel this way, and if you wish to explore this further with us please do not hesitate to email us direct - we would of course wish to respect your privacy on this. We are keen to listen to your comments, and we can also look back at the communications which we had with you at the time if this would be helpful.

Rated 5 out of 5 stars

First class service

First class service - the sale of my wee flat in Edinburgh went through without a single hitch!

February 3, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future and wish you all the very best.

Advertisement
Rated 5 out of 5 stars

The whole team were extremely efficient…

The whole team were extremely efficient and provided sensitive and timely support to my parents throughout the sale of their much loved family home and purchase of their retirement flat.

February 2, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you very much for your kind words, we were delighted to assist and wish your parents all the very best in their new home.

Rated 5 out of 5 stars

Once again a very professional service

Once again a very professional service. We would like to thank all staff especially Laura and Lisbeth ann. Kenny and kim

January 19, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us, we have passed on your kind review to our team. We hope to be able to assist you again in the future

Rated 5 out of 5 stars

I would like to thank ELP for a fantastic service.

I would like to say a big thank you to Barbara at ELP who supported my family with my late mothers estate. It was a sad and stressful time and she supported us every step of the way.
I would also like to thank Lisbeth-Ann and Laura for an amazing service with the purchase of my new home and Angela and Tracy for the sale of my previous property. The service I received was professional and efficient and I found everyone involved to be friendly and approachable. I would definitely use ELP in the future and will recommend them to friends and family.

November 4, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for your very kind words, our team are all delighted to hear this, and we hope to be able to assist you again in the future!

Rated 5 out of 5 stars

Highly recommend ELP

Lisbeth-Ann and her team esp laura made my purchase of a new build in Scotland so smooth. The online- ID verification process was wonderful.

Will not hesitate to recommend this firm to my friends!

January 15, 2023
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

Advertisement
Rated 5 out of 5 stars

Great experience thanks to ELP!

I want to thank Laura and her team for the smooth sale of our house. They were professional, efficient and always in contact every step of the way. I wouldn’t hesitate in recommending them.

December 13, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us, our team are delighted to hear this, and we hope to be able to assist you again in the future.

Rated 5 out of 5 stars

Professional and approachable

Ian and the team at ELP Arbuthnott McClanachan were very professional, personable and approachable. Ian was very patient in helping us navigate the various issues involved. Reasonable rates and always available to assist with queries. Would definitely recommend. Thank you for everything.

December 1, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

Rated 5 out of 5 stars

Simple and easy to deal with and clear…

Simple and easy to deal with and clear communication at all times. Thanks for supporting us through life events.

December 5, 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for sharing your experience with us. We hope to be able to assist you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look