Eadon Lockwood and Riddle Estate Agents Reviews 

151
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and thoroughly professional throughout the entire property purchasing and selling journey. Consumers consistently note that communication is exceptionally clear, efficient, and reassuring, keeping everyone fully updated from the initial valuation to final completion. Many people deeply appreciate the prompt response times and the personalized guidance provided during what can often become a particularly stressful time. Reviewers repeatedly highlight that the overall user experience remains remarkably smooth, supported by an approachable team that always goes above and beyond.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting their professional, friendly, and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent sense of professionalism and... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the prompt... See more

Response time

Users describe positive interactions with response time, highlighting that reviewers consistently received... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as fantastic and stress-free from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ELR were acting as agents for the sellers of the house we eventually purchased. We dealt with Debra Draper who initially showed us round and then dealt with a series of sometimes challenging calls a... See more

Company replied

Rated 5 out of 5 stars

From the begining of our journey, the whole of the ELR team have been exceptional. Megan especially has gone above and beyond to accomodate our situation which was far from simple. She has been always... See more

Company replied

Rated 5 out of 5 stars

ELR have been great from the start of our sale process! James (area sales manager) has been so attentive and thorough when marketing and selling our home and has made us feel totally relaxed in the pr... See more

Company replied

Rated 5 out of 5 stars

We listed our house with ELR in January and accepted an offer with in five days . Caroline Marsden was so helpful through the whole process , advising us on the pros and cons of the 2 offers we receiv... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser

Written by the company

Welcome to ELR estate agents, a professional independent company that has been working on your doorstep since 1840, making us the area's longest established estate agent. We are entirely owned and run by our team of Directors, who all take an active role within the business. We offer a range of services including residential sales, lettings and surveys with offices across Sheffield, Rotherham, The Peak District and The Hope Valley. Much has changed since we first opened our doors, but one thing remains, our focus on looking after our clients and making sure customer service is our number one priority. We take pride in our reputation of having good traditional values coupled with modern, innovative sales techniques. Honesty and integrity are key words in our business philosophy. Our success is predominantly down to our warm and approachable staff who have a wealth of local knowledge with our Sales Managers and Senior Negotiators all having over 15 years’ experience within the property industry. They work hard to achieve the best possible price for your property whilst ensuring the whole process goes smoothly, with minimal effort on your part. Excellent communication skills is a key factor to our success, and just because you’re selling or letting your property it doesn’t mean the rest of your life needs to be on 'hold' Whatever your residential property needs, you can be sure our unrivalled experience and superb levels of customer care will help to guide you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been dealing with ELR and Debra…

I have been dealing with ELR and Debra Draper for the purchase of our home. The service has been excellent. She has answered all of our questions and been ready to support us every step of the way. Highly recommend Debra and ELR.
Thank you

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

All the staff have made the moving in process a dream, the property is in fantastic nick reasonably priced aswell. I cannot wait to get moved In. Thank you to you all!

October 26, 2026
Unprompted review
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Rated 5 out of 5 stars

An Incredible Agency - Worth more than 5*****

I have been house hunting for the past six months + and have NEVER come across such an incredible estate agency and staff members as ELR. From the phone call with their agent, the Amazing Alex, to the communications sent to me via e-mail and the actual viewing itself, the entire process merits a gazillion stars. The staff are incredible, their listings fantastic and meeting your specific requirements outstanding. After my viewing, I also received an unexpected call from Kevin asking me how it all went. We had a lovely chat and he was just as warm and friendly as Alex regarding my specific requirements and personal take on the viewing just completed. ELR is absolutely a fantastic agency and one whom now make me hesitant to work with any other agency!

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Five star property consultant.

Whilst looking for a property to rent, my wife and I were shown around 3 over the course of 2 days by ELR agent Alice Firth.

An absolutely wonderful employee - knowledgeable and understanding of our needs, with an ability to make a potentially stressful search into a wonderful experience. We give Alice and ELR five stars!

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

ELR have been fantastic for our house sale. I would highly recommend them to anyone. Very friendly, efficient and honest with communication. Thank you to Janine and the team.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic experience from start to finish. ELR Hathersage have helped us buy our new home. Caroline and team have been so supportive throughout the process from our initial viewing, through to exchange and completion. They were always on hand to answer any queries and kept in regular contact to keep us updated throughout the process.

September 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service provided by ELR from…

Great service provided by ELR from start to finish. Very professional and thorough with a attention to detail. They conducted all the viewings. A special mention should go to my point if contact Debra, who always went out of her way to assist in the sale. A fantastic experience, not at all stressful. I would highly recommend ELR.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Superb agent

We’ve been viewing houses for more than 6 months now and have never had such a great experience as we did with Nell! Most agents seem to have very little information about the properties, and the most common answer is “I don’t know”, which is just a total waste of time.

Nell, on the other hand, was extremely knowledgeable and answered every single question we had. She also gave us lots of useful information about solicitors and the property market in general, which we really appreciated.

I honestly wish all estate agents were as helpful, knowledgeable and insightful as Nell!

August 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Good firm that helped my house purchase…

Good firm that helped my house purchase process go smoothly. Had a great experience with Janine, who was always very quick to respond to enquiries and any questions I had during the home buying process. Would recommend!

August 14, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for the fantastic feedback about Janine - she is a very valued member of the ELR Sheffield team! Regards, ELR.

Rated 5 out of 5 stars

Amazing customer service

The whole experience from start to finish was stress free. Communication was really good and someone always answered my calls and emails straightaway. As the process advanced, Mark was just amazing. No question too much and he responded really quickly to all my queries. Alex was also great and helped me to be in the property in time for the BT engineer when I needed to.
All in all, amazing company to deal with - with a special shout out to Mark for his patience and helpfulness.

August 11, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this great feedback regarding Mark and Alex - great to hear! Regards, ELR.

Rated 5 out of 5 stars

Tenant-Finding Service Only

This is the first time using ELR for finding our tenant. They have been professional and attentive from start to finish. I believe their process to be thorough and fair. The inventory was very detailed and well worth the cost involved.

I would like to make a special mention in relation to Richard Attwood, Mark Jackson and Alice Firth. Their patience and promptness in communication have been first class!

August 7, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this lovely feedback about the Lettings team which we will be sure to share with them. Regards, ELR.

Rated 5 out of 5 stars

Professional and Friendly

ELR were acting as agents for the sellers of the house we eventually purchased.
We dealt with Debra Draper who initially showed us round and then dealt with a series of sometimes challenging calls as we felt the sellers were acting unhelpfully.
Debra was friendly, understanding and thoroughly professional at all times, it was a pleasure dealing with Debra.

July 31, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this great feedback about Debra! She will be delighted. Regards, ELR.

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Rated 5 out of 5 stars

Recent Letting

I dealt with Mark during my recent letting of a property in Castleton and have to say from start to finish he was very helpful, approachable and always available, courteous and friendly. I really couldn’t have asked for more. Thank you for making a stressful experience that much easier. Would highly recommend.

July 3, 2026
Unprompted review
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Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this great feedback about Mark - he will be delighted! Regards, ELR.

Rated 5 out of 5 stars

Our experience with ELR

Our experience with ELR, Janine in particular, has been excellent from start to finish. Good communication throughout the entire process, helpful and friendly too.

July 31, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this great feedback about Janine! Regards, ELR.

Rated 5 out of 5 stars

Grace under fire

Our situation, coming from another country and having no rental or credit history in the UK, presented a number of challenges for the letting agent / credit team.

They had to manage the credit agency and deal with a very frustated potential tenant. And yet, they — and specifically Kevin Rimmington and Mark Jackson — never lost their composure or pleasant approach. Step by step they worked through it all until, now, the situation is nearly finalized. Well done.

July 30, 2026
Unprompted review
Eadon Lockwood and Riddle Estate Agents logo

Reply from Eadon Lockwood and Riddle Estate Agents

Thank you for this great review about the Lettings Team - we will be sure to pass on the feedback! Regards, ELR.

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