elsalg.dk Reviews 

6,590
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Product was delivered as ordered, very fast delivery and good service experience. Product was well packaged to protect it during transport and delivery.

Rated 4 out of 5 stars

Very nice that they managed to process the order before Christmas. Not happy with the delivery and mounting service: they showed up without calling and they were supposed to call before coming- they... See more

Company replied

Company details

  1. Appliance Store

About elsalg.dk

Information provided by various external sources

elsalg.dk er en af Danmarks største frivillige indkøbskæder inden for hårde hvidevarer, små el-apparater og belysning.

Kæden er ejet af A/S El-Salg, der er et aktieselskab grundlagt i 1968 med i dag 170 butikker fordelt over hele landet – ofte ude i lokalområderne.
 
Bag elsalg.dk står således nogle af Danmarks førende fagfolk inden for salg af hårde hvidevarer og el-artikler. Vi ved, hvad vi taler om og har fokus på den moderne forbrugers behov for skræddersyede løsninger, men tilbyder samtidig også totalløsninger – alt sammen til konkurrencedygtige priser. Til forskel fra mange andre forhandlere af hårde hvidevarer er vores butiksejere rigtige fagfolk med en solid ekspertviden i bagagen.
 
Med elsalg.dk har vi skabt et helt nyt univers, der forener e-handel med butikssalg. Vi ønsker at give vores kunder den samme gode oplevelse, uanset om du handler på elsalg.dk eller i en af vores butikker. Hos os kan du ikke blot købe hårde hvidevarer og elapparater af højeste kvalitet, du kan også få dem leveret, tilsluttet, vedligeholdt og repareret. Vi hjælper dig med at vælge, gør købsprocessen let og overskuelig, og vi passer godt på dig gennem hele forløbet - og også efter købet.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.3

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(6,590)

265 reviews in the last 12 months

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Rated 1 out of 5 stars

OUTRAGEOUS

OUTRAGEOUS
I placed an order on 10 January. It was supposed to come within 1-2 work day. I called the customer service regarding the delivery time before placing the order, gave them the specific item I wanted and they confirmed that it would be 1 work day, or 2 if I order after 9 am.
We waited and there was nothing, not even a note that the delivery is going to be delayed. I called them on 13 January only to get to know that it will be delivered only on 26 March!!!!!!!!!!!!!!!!!! TWO and a HALF MONTHS later!!!!!!!!!!!!!!!! And we were NOT even notified about it until I called them.
And all they were able to say is "yeah, sorry, 26 March is really far away." They offered nothing, literally.

January 13, 2022
Unprompted review
elsalg.dk logo

Reply from elsalg.dk

Hello,

Thanks for spending the time to give us your opinion about your purchase experience. It really helps us with improving our organisation. It saddens us to hear about your experience. We can definitely imagine the disappointment you must have felt and for that we are sorry. Unfortunately it does happen that sometimes our suppliers cannot meet the delivery deadline and it affects our customers as it has affected you this time.

We hope that you will consider using our website in the future. In the meantime we will spend the time improving our internal procedures.

I wish you a pleasant weekend
The best regards,
Frederik
Elsalg.dk

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