Bought two table decorations at Christmas, including two candles after seeing Elsie and Tom at a local market. Oh my gosh I wasn't disappointed! Absolutely beautiful fragrances that fill the whole r... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fabulous product and service. Great customer care. I got a call back incredibly quickly when I contacted them online and got to speak to a real human who really cared about their products and custo... See more
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Unfortunately we received Refills not the reed diffuser bottles which having spoken to Emma has sorted out for us & is sending out the empty bottles for us to fill. It was a bit confusing ordering... See more
Company replied
I love all Elsie and Tom products. In particular the diffusers, which I always have in my home. The packaging and attention to detail means that anything from the range makes an indulgent and thoughtf... See more
Company replied
My order of Magnesium balm took a little while to arrive but is a lovely product. Easy to apply onto my neck ( I have arthritis) and my feet. It seems to help with sleep and relaxation.
Company replied
I love, love, love my wax melts, soap and wax burner! Beautifully presented products which smell fabulous. Emma’s friendly attention to detail also makes Elsie&Tom stand out. Haven’t tried the Magnesi... See more
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I was fortunate to receive a present that was purchased from Elsie and Tom, a lovely gift set of soaps and liquid body / hand soap. I am so delighted with the quality and richness of the product... See more
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I have loved the items I’ve invested in. Small air fresheners which bring the delicate blended aromas created by Elsie and Tom into my car and wherever I chose to hang one. I have gifted many too.... See more
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Absolutely beautiful product!!! The essential oil blends in the candles and wax melts are absolutely divine and a real treat to return home to after a long day. The packaging and customer care has alw... See more
Company replied
Just returned from holiday to find the magnesium balm here and it is an absolutely beautiful product. Amazing smell and so relaxing to put on the feet before sleep. It really helps for disrupted sleep... See more
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I purchased an item via the ElsieandTom website at which point I realised that the owner was located a short distance away. Emma was very helpful and delivered the item to my house. There's a lot to b... See more
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Love Emma’s range from Elsie & Tom. I ordered my Diffuser and as always delivered promptly and beautifully packaged with a message from Emma. That personal touch and fantastic service makes me want... See more
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I ordered a small candle gift wrapped and two bars of soap as a birthday present for my partner. They arrived very quickly and beautifully wrapped. She even took the time to gift wrap the two bars of... See more
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Emma is amazing and E&T reed defusers, wax melts and body washes are the best I’ve ever had. They smell devine. Would have no hesitation in recommending E&T
Company replied
Purchased my first scented candle from these guys early November 25 from a Xmas fair in Essex. Lady promised me the following. Scent 100% to end . Burn 100% to end. Guaranteed me or my money ba... See more
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Bought balm from show Event, impressed so bought 2nd one as present. Diffuser yet to be used but product arrived promptly and well packaged.
Company replied
I bought some wax melts in the flavour relaxing embrace. The smell is incredible and much like I have a spa in my home!! The smell lasts ages too.
Company replied
Amazing products and service. Will recommend to all my friends.
Company replied
Absolutely love the quality of the wax melts and the beautifully relaxing scents!
Best soap going. Lovely company.
Company replied
Company details
Written by the company
Suffolk candle company Elsie & Tom are the creators and makers of luxury natural essential oil fragrances for the home and you. Available in 100% natural soya wax candles, wax melts and reed diffusers and our luxury cosmetic range of natural soaps and body washes and lotions. Our founder Emma Pratt had a vision to share her own lovingly, handcrafted selection of relaxing and energising fragrances with others. Each scent is carefully blended in-house to you help you: Energise. Focus and Unwind. With our ethos rooted in nature, we only use 100% sustainable sourced soya wax - no paraffin nasties in sight - creating our truly indulgent scents from pure essential oils. Vegan Friendly - Cruelty Free - Sustainably Made - Eco Packaging. Wellness Boosted by Nature and Ethically creative...
Contact info
The Firs, Stone Lodge Lane,, IP2 9AR, Ipswich, United Kingdom
- 07710689446
- hello@elsieandtom.co.uk
- elsieandtom.co.uk
First candle i've found that's over delivered.
Purchased my first scented candle from these guys early November 25 from a Xmas fair in Essex.
Lady promised me the following.
Scent 100% to end . Burn 100% to end.
Guaranteed me or my money back.
I have the candle burning in the the bathroom and it ran out last night. The lady was 100% right.
I have today re ordered. You wont regret the purchase.
February 1, 2026
Unprompted review
Reply from ElsieandTom
Martin - Thank you so much for this review and for purchasing more from us today. So glad you have been delighted with your candle and that the fragrance lasted to the last burn. Your order will be processed tomorrow when the studio reopens. Have a lovely evening. Kindest regards- Emma (The Lady)
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Love Emma’s range from Elsie & Tom
Love Emma’s range from Elsie & Tom. I ordered my Diffuser and as always delivered promptly and beautifully packaged with a message from Emma. That personal touch and fantastic service makes me want to return again and again.
December 1, 2025
Reply from ElsieandTom
Thank you so very much for such a lovely review. So pleased you like what we are doing and everything arrived in good order. Thank you. Emma
Reply from ElsieandTom
Dear David - Thank you for taking the time to review our service and thank you for your continued purchases. May we keep up the hard work.
Outstanding service & Amazing scent
Unfortunately we received Refills not the reed diffuser bottles which having spoken to Emma has sorted out for us & is sending out the empty bottles for us to fill.
It was a bit confusing ordering as we believe we ordered the correct items but the ordering system we think changed what we wanted. Anyway all fine & the scent we ordered is the best we have ever had. We will be back for more. It is quite a lot more expensive than your ordinary reed diffusers but you get what you pay for. Thank you Emma for replying so promptly & sorting this out for us.
November 13, 2025
Reply from ElsieandTom
Thank you so much for taking the time to review us, Ian, and please accept our apologies for any issues you experienced during the order process. I'm pleased to let you know that your empty bottles have been dispatched today and should arrive with you tomorrow.
We're also delighted that you're enjoying our Relaxing Embrace fragrance – thank you for your kind words! We're currently working on a new website which will make the ordering process much smoother when we launch it. Thank you again.
Spa at home! …
I bought some wax melts in the flavour relaxing embrace. The smell is incredible and much like I have a spa in my home!! The smell lasts ages too.
November 11, 2025
Unprompted review
Reply from ElsieandTom
Thank you so much for letting us and others know our fragrance has made your home into a spa. Continue to enjoy it. Thank you also for taking the time to review us.
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Beautifully presented quality products
I love, love, love my wax melts, soap and wax burner! Beautifully presented products which smell fabulous. Emma’s friendly attention to detail also makes Elsie&Tom stand out. Haven’t tried the Magnesium Balm yet but am hopeful it will help chronic fatigue. I highly recommend.
October 22, 2025
Reply from ElsieandTom
Thank you so much for this wonderful review Susan! I’m absolutely delighted that you love your wax melts, soap, and wax burner.
It means the world to me that you appreciate the presentation and fragrances I put so much care into creating.
Providing that personal touch is so important to me and the team here at Elsie&Tom and we really hope the Magnesium Balm helps with your chronic fatigue and would love to hear how you get on with it.
Thank you for taking the time to recommend us - we truly appreciate your support!
Warm regards,
Emma
Brilliant stuff
Brilliant stuff. Beautiful smell of diffuser and liquid soap and a good delivery service.
October 13, 2025
Reply from ElsieandTom
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying the beautiful scents of both the diffuser and our organic liquid soap. It’s wonderful to know our delivery service met your expectations too.!
We really appreciate you taking the time to share your feedback and hope to help you again soon!
Best wishes
Emma and team
Perfect gift
I ordered a small candle gift wrapped and two bars of soap as a birthday present for my partner. They arrived very quickly and beautifully wrapped. She even took the time to gift wrap the two bars of soap, free of charge. I was very happy with the order and my girlfriend loved her gift! I would definitely recommended and look forward to ordering from Elsie and Tom again in the future.
October 5, 2025
Reply from ElsieandTom
Thank you so much for this wonderful review! I'm absolutely delighted that your girlfriend loved her birthday gift, and it was my pleasure to gift wrap the soap bars for you - I love adding those special touches to make gifts feel extra special.
It means a lot that you took the time to share your experience, and I'm so glad everything arrived quickly and beautifully for the occasion. Birthdays deserve a bit of extra care!
I look forward to creating more lovely moments for you both in the future. Thank you for choosing Elsie and Tom.
Warm wishes,
Emma
Fabulous product and service
Fabulous product and service. Great customer care. I got a call back incredibly quickly when I contacted them online and got to speak to a real human who really cared about their products and customers. Regular email updates on delivery etc. Would highly recommend. (This is a v rare review; I normally CBA but will review companies I want to see succeed and be rewarded for their efforts)
October 15, 2025
Reply from ElsieandTom
Thank you so much for this lovely review! It really means a lot, especially reading that you rarely take the time to write them!
I’m so glad I could help and that you’re happy with your Relaxing Embrace refills. Your support means the world to a small business like mine. Thank you for this recommendation!
Emma
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Diffuser/balm
Bought balm from show Event, impressed so bought 2nd one as present.
Diffuser yet to be used but product arrived promptly and well packaged.
September 28, 2025
Reply from ElsieandTom
Dear Lyn - Thank you so much for your lovely review and for supporting us at one of our pop up events!
We're thrilled that you were impressed enough with the balm to purchase another as a gift – that's wonderful to hear.
We hope you enjoy the diffuser when you get a chance to try it, and that your gift recipient loves their balm as much as you do!
We really appreciate you taking the time to leave this feedback, and thank you for choosing us.
Magnesium balm
My order of Magnesium balm took a little while to arrive but is a lovely product. Easy to apply onto my neck ( I have arthritis) and my feet. It seems to help with sleep and relaxation.
September 8, 2025
Reply from ElsieandTom
Thank you so much for taking the time to share your experience with our Magnesium balm! We’re delighted to hear that you’re finding it helpful for both your arthritis and sleep quality - that’s exactly what we hope for with this product.
We sincerely apologise for the longer delivery time on your order. The demand has taken us somewhat by surprise and we have been working to improve our processes to get our products to customers more quickly.
It’s wonderful to know that the balm is easy to apply and that you’re experiencing benefits for relaxation and sleep. Thank you for choosing our product, and we truly appreciate your patience and your thoughtful review.
Wishing you continued comfort and restful nights!
Amazing products and service
Amazing products and service. Will recommend to all my friends.
September 4, 2025
Reply from ElsieandTom
Thank you so much for this wonderful review! We’re absolutely thrilled to hear that you’re happy with both our products and service.
Your recommendation to friends means the world to us - there’s no better compliment than a customer who’s willing to share their positive experience with others.
We truly appreciate you taking the time to leave this feedback, and we look forward to serving you again in the future!
Just returned from holiday to find the…
Just returned from holiday to find the magnesium balm here and it is an absolutely beautiful product. Amazing smell and so relaxing to put on the feet before sleep. It really helps for disrupted sleep. Can highly recommend
August 23, 2025
Reply from ElsieandTom
Thank you so much for taking the time to share your wonderful experience! We're absolutely delighted to hear that our magnesium balm has become part of your relaxing bedtime routine and is helping with your sleep. There's nothing better than knowing our products are making a real difference in our customers' daily lives.
We're thrilled you love the scent too - we put a lot of care into creating products that are both effective and enjoyable to use. Your recommendation means the world to us!
Sweet dreams and thank you for choosing us!
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Love the gorgeous scents!
Absolutely love the quality of the wax melts and the beautifully relaxing scents!
July 13, 2025
Beautiful products
I was fortunate to receive a present that was purchased from Elsie and Tom, a lovely gift set of soaps and liquid body / hand soap.
I am so delighted with the quality and richness of the product that I have purchased a similar set for a special birthday present .Ordered yesterday it arrived safely packed and beautifully presented.
It is actually a treat to wash your hands so nourishing . I truly recommend the company and it’s beautiful products
Good luck Elsie and Tom
Trudy Stewart
July 22, 2025
Unprompted review
Reply from ElsieandTom
Dear Trudy - Thank you for this lovely review and we are delighted you are enjoying our products so much that you would like to gift them. We do hope your gift is well received and enjoyed just as much. Thank you for your support.
Reply from ElsieandTom
Thank you for reviewing our products and hope you continue to enjoy your Lavender & Mint diffuser. Thank you.
Fabulous products, impeccable service
I love all Elsie and Tom products. In particular the diffusers, which I always have in my home. The packaging and attention to detail means that anything from the range makes an indulgent and thoughtful present. Over the years I have gifted these gorgeous candles, diffusers and soaps to friends at home and abroad. I have also used them as thoughtful corporate gifts and thank you gifts for teachers at my daughter’s school. All recipients are now Elsie&Tom fans and devotees! Fabulous company with impeccable service.
May 15, 2025
Unprompted review
Reply from ElsieandTom
Thank you for taking the time to write this review and for your very kind words. We are delighted to read that you like our products so much and have gifted them to others. Thank you.
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Absolutely beautiful product!!
Absolutely beautiful product!!! The essential oil blends in the candles and wax melts are absolutely divine and a real treat to return home to after a long day. The packaging and customer care has always been outstanding and would recommend putting this on your Birthday/Christmas list!!
January 27, 2025
Unprompted review
Reply from ElsieandTom
Thank you so much for this review of our products and customer service experience. Have a lovely day.
Candle convert!
Bought two table decorations at Christmas, including two candles after seeing Elsie and Tom at a local market. Oh my gosh I wasn't disappointed! Absolutely beautiful fragrances that fill the whole room. Bought another candle at Hadleigh Market recently. Wouldn't buy candles from anywhere else now!
Also love the mini diffusers which I hang in my car - helps with that wet doggie smell after a wet walk!
May 17, 2025
Unprompted review
Reply from ElsieandTom
Thank you for taking the time to write this review of our products. It's so lovely to know that you find our fragrances beautiful. I also know that you have gifted our products to friends. Thank you again.
Reply from ElsieandTom
Thank you so much for this review. We are so delighted you are enjoying our natural soaps.
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