elysianbespoke.com Reviews 305

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and unique artwork, highlighting its exceptional quality and craftsmanship. Many people appreciate the personalized service, noting the staff's helpfulness in guiding choices and accommodating specific requests, making the entire process, from inquiry to delivery and installation, outstanding. The delivery service is frequently mentioned as fast, reliable, and well-packaged, ensuring items arrive in perfect condition. Some people also felt that the colors of the artwork did not always match the website photos, and a few noted minor imperfections like excess resin. However, these issues were promptly addressed by the company, with replacements or alterations arranged without hesitation, demonstrating a commitment to customer satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the exceptional quality and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, thoughtful, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning artwork and exceptional service. My piece looks incredible and brings so much joy to my space. There was a minor issue but Paul resolved it immediately and arranged a replacement without he... See more

Company replied

Rated 5 out of 5 stars

We found Elysian bespoke on social media and we loved the artwork we saw online and also liked the idea of being able to customise them to add our own personal touch to the pieces. Our experience,... See more

Company replied

Rated 5 out of 5 stars

Our wall art has just arrived and we are over the moon with the finished piece! From the start, Paul has made such an effort to offer a personal service, assisting us with alternative colour options... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Paul highly enough. Excellent communication and the personal touch. I came up with the colours that I thought would brighten up my boring grey bathroom and with Paul’s guidance and... See more

Company replied


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5.0

Excellent

TrustScore 5 out of 5

305 reviews

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Rated 5 out of 5 stars

Wonderful customer service

Paul was wonderful in assisting my order of a stunning piece of metal.wall.art. thoroughly thrilled with it and can't wait to to get it on the wall!

June 23, 2023
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Reply from elysianbespoke.com

Thanks for your review, it’s great to hear, and so glad we got it right for you. Always happy to go a bit further to get it 100%. Enjoy your new centrepiece!

Rated 5 out of 5 stars

Show Stopper!

We ordered by telephone as we had a query regarding delivery. Paul (I believe it was), was very polite and accommodating, with great communication from order to delivery.
Absolutely love the artwork (Showtime), it looks fabulous in our lounge and has already received some great comments.
Great choice on the website.
Would highly recommend.

June 23, 2023
Unprompted review
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Reply from elysianbespoke.com

It was our pleasure, thanks so much for giving us a review, enjoy your new artwork!

Rated 5 out of 5 stars

Look Picture

good quality picture ,Quick to respond to emails

May 15, 2023
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Reply from elysianbespoke.com

Thanks so much for your order, and this review. I hope you enjoy your new handmade artwork!

Rated 5 out of 5 stars

Nice modern piece of Art at a…

Nice modern piece of Art at a reasonable price, well packed and delivered with no issues and in good time

April 16, 2023
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Reply from elysianbespoke.com

Great to hear, thankyou so much for your order and kind review

Rated 5 out of 5 stars

Phoned before placing an order

Phoned before placing an order, Paul very helpful. Item arrived in good time, extremely well packaged, very pleased a statement piece

April 25, 2023
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Reply from elysianbespoke.com

Thanks very much for your review and so good to hear you are pleased with your new artwork. Thanks again, it’s really appreciated

Rated 5 out of 5 stars

Just hung the Bronze Fioral burst metal…

Just hung the Bronze Fioral burst metal wall art.
It is just stunning.
Great, quick delivery and very well packed, so arrived safely.

February 19, 2023
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Reply from elysianbespoke.com

Thanks for taking the time to leave a review, and always so great to hear your kind thoughts, thankyou again for your order

Rated 4 out of 5 stars

We received the picture today

We received our picture today, so a week delivery time is reasonable. On the description it says the picture can be hung portrait or landscape but it hasn't given that option. The picture has come and it only has the hooks on to hang portrait. We want to hang it landscape, so have now altered the hooks onto the sides to hang it landscape. Elysian did message back and offered to send out more hooks and string. Not very good having to alter it yourself considering how much the picture cost 😕 Good job my husband is good at DIY and is able to make the changes to hang it landscape.

February 1, 2023
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Reply from elysianbespoke.com

I’m so sorry for this oversight on our part and the extra work it has caused you, it’s really not how we like to do things normally. I have already posted some fixings out, but great to hear you have been able to sort this out. We are putting things in place here to make sure these details don’t get missed in future, but apologies once again for this issue.

Rated 5 out of 5 stars

First Class unique experience.

After having a good look at the website and seeing some unique wall art, I emailed with some questions. Paul replied promptly, there were two sizes advertised, unfortunately one was too small and the other was too big. I sent Paul some pictures of the size of wall. Nothing was too much trouble and between us we came up with the perfect size. Paul has made me the perfect bespoke piece of art that is unique for our home. We absolutely love it. I would recommend this amazing company who really put the customers needs first. It really was a first class experience from start to finish. Delivery was prompt and arrived in perfect condition. You will not be disappointed. Had so many compliments already.

January 12, 2023
Unprompted review
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Reply from elysianbespoke.com

Thanks Micaela for leaving your great review, it was our pleasure getting this right for you, and exactly why we set up in business to do just this. Thanks so much for your order, and I hope you get a lot of enjoyment from your bespoke, unique piece of art.

Rated 5 out of 5 stars

Excellent service!!!!

Ordered metal and glass pictures which arrived well packaged. Really pleased with purchase. Width size was slightly smaller than advertised but after contacting Paul he remedied the situation quickly and provided the best customer experience. I wouldn’t hesitate to purchase from them again!

January 9, 2023
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Reply from elysianbespoke.com

Thanks so much for your review, and glad the size issue was sorted out quickly for you. Thanks for your support!

Rated 5 out of 5 stars

Great service

Really well packaged, arrived exactly when said and the product itself was first class.

December 8, 2022
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Reply from elysianbespoke.com

Can’t say fairer than that! Thankyou so much for your order and kind review

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, great delivery driver

November 23, 2022
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Reply from elysianbespoke.com

Great news- thanks for leaving a review

Rated 5 out of 5 stars

Amazing art looks fab in my newly…

Amazing art looks fab in my newly decorated living room would definitely buy again. Very quick delivery
Thank you

November 22, 2022
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Reply from elysianbespoke.com

Thanks so much for your order (and review:) can’t say fairer than that! Thankyou

Rated 5 out of 5 stars

Perfect!!

Fast delivery with lots of updates but most importantly she is sooooo beautiful and looks so pretty on my wall. So pleased I ordered her!!!

November 17, 2022
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Reply from elysianbespoke.com

Thanks so much and great to know our work has found a happy home to live, thanks again for your order and your great review, it’s very much appreciated

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Paul! We received the art work, unfortunately it was damaged in transit, Paul sent another one with no questions asked. My wife dint liked the one sent by them, as the glass work was little less dense, guess what Paul himself came to deliver another one specifically made for us. I couldn't have asked for a better customer service where sole target is only customer satisfaction. Would be looking to order again and highly recommend others.

October 24, 2022
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Reply from elysianbespoke.com

Thankyou Varun, glad we got this piece right for you. Thanks also for your honest review, we are passionate about our work, and genuinely want people to love what they buy from us. Thankyou

Rated 5 out of 5 stars

New Wave Black and Silver Alchemy

I can honestly say this has been one of the best experiences todate. From start to finish excellent service, good value for money, the quality is exceptional. Only had a minor glip with the delivery, but after speaking to the company it was all sorted and I am now the proud owner of a beautiful New Wave Black and Silver Alchemy
Artwork. Love it.

November 6, 2022
Unprompted review
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Reply from elysianbespoke.com

Thanks for your fantastic review, and always lovely to hear that you love your new piece of artwork. Job done! Thanks again for your order with us

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