Elysian Finance Ltd Reviews 

230
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional support, professionalism, and extensive knowledge, making interactions pleasant and productive. Reviewers frequently mention the excellent service provided, which effectively transforms complex processes like securing a mortgage into a smooth and stress-free experience. Many people appreciate the quick response times and overall efficiency, ensuring that all queries are addressed promptly and critical processes move swiftly without undue delays. Consumers also highly value the personalized guidance and clear communication received, empowering them to make informed decisions and achieve the best possible financial outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the excellent and outstanding... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more

Rated 5 out of 5 stars

Elysian are fantastic! Buying a first time property is a very daunting process, but working with Phoebe at Elysian truly made it a breeze. From our original conversation, to completing the process now... See more

Rated 5 out of 5 stars

Phoebe and Sabrina were fantastic in helping us secure a mortgage on our first property! Very knowledgeable and responsive, they made the process feel much more manageable. They were always on hand a... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(230)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service

Michelle and Cathy are very professional and a pleasure to deal with. They have arranged all of our mortgages and we have always had a great experience and made to feel at ease. A great company providing a top class service!

July 26, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Super helpful, and went above and beyond

Lisa and Dan have been incredible helpful during what has been a very painful buying experience. They have both gone out of their way to help, and find solutions when my chain got extended again and again. I am so grateful that I used them, as at least one thing could be relied on to be dealt with quickly.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional

We have used Joanne and Lisa on a number of occasions and they are always extremely helpful. Despite our interactions being years apart they remember our circumstances and make the mortgage application process as easy as it can be.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Elysian Finance make getting a mortgage as straightforward as possible. Joanne and Lisa were always quick to answer any questions and happy to have a chat to explain our options. They are a one-stop-shop for everything mortgage related as Klizia was able to provide us with all the insurance options that suited our needs. Excellent service all round!

July 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Phoebe and Lisa have been incredibly…

Phoebe and Lisa have been incredibly helpful and a great source of knowledge throughout the entire mortgage process. As first time buyers they have taken the time to explain everything and answer any questions that we have and were able to get us the mortgage product that we wanted. We would highly recommend Elysian Finance.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Oliver for a 5* experience!

Oliver has been absolutely fantastic throughout the application process - proactive, informative, and friendly. As first-time buyers, we couldn't have asked for a better experience. Thank you Oliver!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Pure delight

It was a delight working with Catherine and Michelle. They navigated me through the options available and worked at pace to secure me the best deal possible. I'd have no problems in recommending them.

February 18, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Elysian Finance provide excellent customer service! Michelle and Catherine are knowledgeable, friendly as well as providing quick responses and advice. Couldn’t imagine getting mortgage advice from anyone else.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Knowledgeable and Helpful

Working with Elysian has been an absolute delight during the mortgage process. Catherine's advice and expertise have been a lifesaver throughout and I recommend their services thoroughly.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sound advice and kind guidance

Very friendly and responsive team. They made you feel at ease to ask questions and that there is ‘no such thing as a silly question’ (even though I’m sure I was asking some!). They got back to me very quickly when I had queries or had made decisions and walked me through the process. I genuinely feel that they got me the best mortgage offer I could. Furthermore, they saved me a huge amount of time - I would have been floundering around as a non specialist in a complicated market.

May 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service, would recommend

Lisa and Phoebe have been so helpful with our mortgage application. They responded to me quickly and were able to help with a tricky mortgage application within the 10 days post offer being accepted. Would definitely recomend!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

very good service and supported us in a stressful period

Elysian Finance have been professional, communicative and informative. As first time buyers Phoebe was very responsive to us via email and telephone, provided useful information and answered all our questions promptly. It has been a very good service and supported us in a stressful period of buying our first home.

April 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Can't ask for more!

It's always a stressful period when it comes to our mortgage renewal but Joanne helps to take that stress away for my wife and I every time! Couldn't ask for a better CRM Manager. Elysian are lucky to have you Joanne and shout out to Lisa as well really appreciate all your assistance over the last few years!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Joanne from Elysian Finance provided a…

Joanne from Elysian Finance provided a great service in helping us secure a mortgage deal. Her expertise and professionalism made the entire process smooth and stress-free. Joanne exhibited a deep understanding of our needs and financial situation, guiding us towards the most suitable options available.

We highly recommend Joanne and Elysian Finance for anyone seeking expert mortgage assistance.

April 19, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look