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emanuals Reviews 145

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the extensive selection of manuals available, often finding what they need for a wide variety of vehicles and machinery, including older or rare models. Many people highlight the detailed and comprehensive nature of these manuals, which are easy to download, install, and use. The customer service is frequently described as helpful, responsive, and efficient, with many users appreciating the quick support and problem resolution. However, some customers were not happy with the website's usability, describing it as clumsy and requiring repeated searches. A few other people also felt that certain manuals lacked the necessary detail for professionals or were mislabeled. There were also mentions of issues with automatic renewal subscriptions and difficulties in obtaining refunds when manuals were incorrect or unusable.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent, responsive,... See more

Product

Clients share ambiguous opinions on product. Many reviewers praise the quality and selection of manuals,... See more

Instructions

Reviewers highlight ambiguous aspects of instructions. Many customers appreciate the wide range of available... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express satisfaction with the service,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers describe the site as a... See more

Based on these reviews

Rated 4 out of 5 stars

Great subscription. Would have given a 5 star but the website is a little clumsy - you have to start every search over again if you don't find what your looking for - such as searching on page/tab 10... See more

Company replied

Rated 4 out of 5 stars

I’ve been using Emanuel’s for 2yrs now and while they have been great and the the manuals are of reasonable quality easy enough to find with the search bar Not all manuals have been found though.... See more

Company replied

Rated 4 out of 5 stars

After reading many of the bad reviews here I was hesitant to sign up, however I took the risk and signed up for a trial. Unfortunately after previewing a few manuals, as my needs are quite spec... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the unlimited plan since I own a repair shop and constantly need different manuals for trucks and heavy equipment. So far, emanuals has been a tremendous help. Two days ago a cust... See more

Company replied


Company details

  1. Car Service
  2. Auto Electrical Service
  3. Auto Parts Store
  4. Auto Repair Shop
  5. Auto Restoration Service
  6. Book Publisher

About emanuals

Written by the company

Looking for reliable service and repair manuals you can trust?

At emanuals.com, we provide a membership-based platform that gives you unlimited access to over 5 million manuals across a wide range of categories. Our collection covers:

  • Vehicles: Cars, trucks, motorcycles, boats, construction machinery, and agricultural equipment
  • Electronics: Smartphones, cameras, appliances
  • And much, much more...

Whether you’re a professional mechanic, a DIY enthusiast, or tackling your very first repair project, emanuals.com equips you with the expert knowledge you need to get the job done right.

Our manuals feature:

  • Detailed instructions and troubleshooting guides
  • Comprehensive wiring diagrams
  • Step-by-step repair and maintenance procedures

With instant digital access, you can start working immediately, no waiting around for shipping. Complex repairs are simplified into clear, easy-to-follow steps, making even tough jobs manageable.

We offer flexible membership options with both monthly and annual plans, plus the freedom to cancel anytime. Not sure if it’s for you? Try our 3-day free trial with view-only access to explore our library risk-free before committing.

Need help along the way? Our 24/7 customer support team is always available to guide you, answer questions, and ensure you get the most from your membership.

Join eManuals.com today and gain the knowledge and confidence to save time, money, and frustration on your next repair project, big or small.

 

 

Millions of Manuals. Just One Membership.

Skip the guesswork. Find the right manual in seconds.

Why Choose emanuals.com

Power up your repairs with instant access and rock-solid assurances.

✅ Offers

  • 3-Day Free Trial – Explore the entire library with no commitment.
  • Flexible Plans – Pick monthly or annual membership.
  • Instant Digital Access – Start repairing right away.
  • Unlimited Access – View and search 5M+ manuals anytime.

🛡️ Guarantees

  • Cancel Anytime – No hidden fees or lock-ins.
  • Always Up to Date – Manuals reviewed and refreshed regularly.
  • Expert-Verified Content – Clear diagrams and step-by-step guides.
  • 24/7 Support – Help whenever you need it.
  • Satisfaction First – Not a fit? Cancel within the trial and pay nothing.
Free Trial Cancel Anytime 5M+ Manuals Instant Access 24/7 Support

Contact info

3.8

Great

TrustScore 4 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Save yourself from horrible customer…

Save yourself from horrible customer service experience. They will not only charge you right after your free trial but keep charging your card after you canceled your service. When you try to talk to customer service they’re useless and won’t give you the refund. Anything you need find it on eBay from TRUSTED HIGH RATED SELLERS. Do not trust these money hungry guys…

March 24, 2026
Unprompted review
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Reply from emanuals

Hi Adolfo,

Thank you for your feedback.

We take claims like this seriously, and after reviewing accounts in situations like the one described, charges only continue where a cancellation has not been completed successfully through the account.

When a membership is canceled correctly, billing stops immediately, and a confirmation email is sent. Without canceling, the subscription remains active and continues to renew.

We also want to be clear that our support team responds quickly and provides clear guidance on managing and canceling memberships directly, ensuring customers remain in full control of their accounts at all times.

If you are still experiencing an issue, we are more than happy to review your account in detail and help resolve it.

Rated 5 out of 5 stars

Company offers great customer service…

Company offers great customer service and great product for fair price and had any manual you need

March 26, 2026
Unprompted review
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Reply from emanuals

Thank you for your great feedback, Bevil Farms.

We are really pleased to hear that you found both the product and our customer service to be of high quality. Offering a wide range of manuals at a fair price, backed by strong support, is exactly what we aim to deliver.

We appreciate you taking the time to share your experience.

Best,
emanuals Team

Rated 4 out of 5 stars

Thanks for resolving the issue

Thanks for resolving the issue. I initially received the wrong product, but after reporting it, the team handled it quickly and professionally. Mistakes can happen anywhere, what matters is how they’re solved, and this was handled well.
Why not five stars? There’s still room for improvement by implementing a double‑check process before shipping products.

March 27, 2026
Unprompted review
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Reply from emanuals

Hi Michael,

Thank you for your thoughtful feedback. We are pleased to hear that the issue was resolved quickly and professionally, and we completely agree with your point. While mistakes can happen, how they are handled matters most.

We also appreciate your suggestion regarding a double-check process. That is valuable feedback, and we are always looking for ways to improve and reduce the chance of errors before delivery.

Thank you again for your honest review. If you need anything further, we are always here to help.

Best,
emanuals Team

Rated 1 out of 5 stars

Scam alert

I attempted to purchase a manual and download it on 10/25/25. I was unable to download it. I contacted customer service when I discovered they were charging me $33 / month. asked them to refund my money. Heard back once. Second email 12/2/25. Instructed them to cancel subscription.
They are still billing my credit card #$33/monthly.
SCAM.

October 25, 2025
Unprompted review
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Reply from emanuals

Thank you for your feedback.

We take claims like this seriously. From our side, subscriptions only continue billing when they remain active. When a cancellation is completed successfully through the account, billing stops immediately, and a confirmation email is issued.

If you did not receive a cancellation confirmation, it usually means the process was not fully completed, which would explain why the subscription continued to renew.

We would be more than happy to review your account in detail, including your previous contact with support, to clarify exactly what happened and ensure everything is now resolved correctly.

Please reach out to us directly so we can assist you further.

Thanks,
emanuals Team

Rated 5 out of 5 stars

Good quality automotive manuals

Good quality automotive manuals. I needed a Volvo heavy equipment repair manual and not only did they have the repair manual but they also had the spare parts manual. I was very impressed. Definitely worth every bit as you can download the manuals.

March 26, 2026
Unprompted review
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Reply from emanuals

Hi ECM Master,

Thank you for your great feedback. We are really pleased to hear that you were able to find both the repair and spare parts manuals for your Volvo equipment. Having access to both can make a big difference when working on more complex jobs.

It is great to know you found the service worthwhile and easy to use.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 1 out of 5 stars

DONT DO IT!!!

Worst website ever. Can't download anything, hard to cancel, customer service is useless. DO NOT TRUST

March 24, 2026
Unprompted review
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Reply from emanuals

Hi Texas Retired,

Thank you for your feedback. We are sorry to hear about your experience. The platform provides immediate access to manuals upon login, and downloads are available to active members. If something is not working as expected, we can usually resolve it quickly with the right guidance.

Cancellations are managed directly within the account, so customers have full control. Once completed, a confirmation email is sent, and billing stops.

If you are still experiencing issues with downloads or cancellations, please contact us directly, and we will work with you to resolve them as quickly as possible.

Thanks,
emanuals Team.

Rated 5 out of 5 stars

I had an issue after purchase and they…

I had an issue after purchase and they solved immediately.

March 24, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hey Paul,

Thank you for your feedback. We are glad to hear that your issue was resolved immediately after purchase. Providing quick and effective support is exactly what we aim for.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Highly recommended, Five Stars.

I'm very happy with their product and customer service. When I had difficulties due to my lack of computing skills and the age of my computer, their Customer Support stuck with me until they had finally sorted out all my issues.
Highly recommended to any prospective buyers.
David Pereira Order ID 1239744954056 (Australia)

March 24, 2026
Unprompted review
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Reply from emanuals

Thank you for your fantastic feedback, David.

We are really pleased to hear that our support team was able to stick with you and resolve everything. Taking the time to ensure every customer is up and running, regardless of setup or experience level, is something we take pride in.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 4 out of 5 stars

Products are good

Products are good. Recommend downloading and installing OVA reader prior to product to verify if your CPU Bios has VMx or RTx disabled. You will need to enable them or request assistance for Tech Dept to correct.

March 23, 2026
Unprompted review
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Reply from emanuals

Hey Donald,

Thank you for your feedback. We are glad to hear that you are happy with the product, and we appreciate the helpful tip. Ensuring that virtualization settings such as VMx or AMD-V are enabled can make a big difference when running OVA software smoothly.

If anyone is unsure, our technical team is always available to assist with setup and configuration.

We appreciate you taking the time to share your experience.

Best,
emanuals Team

Rated 5 out of 5 stars

Repair Shop Necessity!

We have a small on-farm repair shop in the middle of a farming community so see a whole variety of tractor repairs come through. Emanual is just an instant download for almost every tractor possible, so we have been purchasing repair manuals for years without any problems or issues. If anything is not what we expected it to be, wrong download style, etc - they make it right!

March 10, 2026
Unprompted review
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Reply from emanuals

Hey Shorty's

Thank you for your fantastic feedback. We are really pleased to hear that emanuals has been supporting your repair shop over the years, especially with the wide range of tractors you work on. Having quick access to the right manuals when you need them is exactly what we aim to provide.

It is also great to know that on the rare occasion something is not quite right, our team has been able to put it right for you. We truly appreciate your continued support.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Their customer service was fantastic

When I downloaded an eManual, certain files would not open. I communicated this to the company and no less than three respondents (RJ, Gerry and Chad) came to the rescue. They suggested things to try with the software. No avail. They kept trying with this and that, finally enabling me to download virtual machine software that was a deal more elaborate (more technical and thorough). This saved the day. These people could have given up and blown me off, but they didn't. My hat is off to them. I would highly, highly recommend eManuals.

March 16, 2026
Unprompted review
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Reply from emanuals

Hey Jim,

Thank you for your fantastic feedback. We are really pleased to hear that the team stuck with you and saw the issue through to the end. Getting everything working, especially with more technical setups like virtual machine software, can take a bit of persistence, so it is great to know our team was able to support you throughout.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Good support

Good support. Fixed my problem overnight.

March 17, 2026
Unprompted review
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Reply from emanuals

Hey Terry,

Thank you for your feedback. We are glad to hear your issue was resolved quickly and that our support team could get everything sorted overnight. That is exactly the level of service we aim to provide.

If you need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

We love emanuals

We love emanuals! We are a Mobile Mechanic business for heavy equipment and have been able to find all of the manuals we need for machines on this app. it has saved us time and money. Thank you for offering this service.

February 26, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hi Jeremy,

Thank you for your fantastic feedback. We are really pleased to hear that emanuals is helping support your mobile mechanic business and making it easier to find the manuals you need. Saving time and money out in the field is exactly what we aim to deliver.

We truly appreciate your support and are here whenever you need us.

Best,
emanuals Team

Rated 5 out of 5 stars

Product was accurate and expeditious

Order ID 1109708970583 was accurate and expeditiously delivered. I could immediately start my research to diagnose my machines problem.

March 19, 2026
Unprompted review
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Reply from emanuals

Hey Joe,

Thank you for your great feedback. We are pleased to hear that your order was accurate and delivered quickly, allowing you to get straight into diagnosing the issue. That immediate access is exactly what we aim to provide.

If you need anything further, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Completly satisfied

I was able to find and download the manual easy and it was laid out nice and easy to navigate and orint if needed. I did get the wrong manual however. I contacted support and sent my engine info. Within a day they sent me the correct manual with appologies and no questions asked free of charge. They contacted me again the day after to be sure I was satisfied. The world needs more CUSTOMER SERVICE like this..

March 13, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hey Bill,

Thank you for your fantastic feedback. We are really pleased to hear that you found the manual easy to access and use, and that our team was able to quickly get the correct one over to you without any hassle. Following up to make sure everything is sorted is something we take seriously, so it is great to hear that it stood out.

Your kind words about our customer service mean a lot to us. If you ever need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Order ID: 1089702303839

RJ was prompt and helpful to deal with

March 17, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hi Joseph,

Thank you for your kind words. We are pleased to hear that RJ was prompt and helpful in assisting you. Providing quick and effective support is exactly what we aim for, and it is great to know this was your experience.

If you ever need anything else, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Excellent manual for my vehicles!

Purchased 2 emanuals for both of my vehicles. Had an issue with one of the downloads, customer service was very responsive, fixed the problem. Very happy with the manuals.

March 13, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hey Todd,

Thank you for your great feedback. We are really pleased to hear that the manuals are working well for your vehicles and that our support team quickly resolved the download issue. That balance of quality content and responsive support is exactly what we aim to deliver.

If you need anything else down the line, we are always here to help.

Best,
emanuals Team

Rated 4 out of 5 stars

Good team and good communication

Good team and good communication, especially when trying to resolve problems.

March 17, 2026
Unprompted review
emanuals logo

Reply from emanuals

Hey Kam,

Thank you for your feedback. We are glad to hear that our team and communication stood out, especially when resolving issues. Making sure problems are handled quickly and clearly is a big priority for us.

If you need anything further, we are always here to help.

Best,
emanuals Team

Rated 5 out of 5 stars

Really great expirience

Really great expirience, found almost everything what is needed for my job (maintenance of heavy duty machines in coal mine). And people from support are lighting fast with replies and solving problems.

March 16, 2026
Unprompted review
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Reply from emanuals

Hey Mario,

Thank you for the fantastic review! We’re really pleased to hear you’ve been able to find what you need for your work, especially in such a demanding environment. It’s great to know the manuals are helping with maintenance on heavy-duty machinery.

Also, glad our support team has been quick to respond and resolve any issues. That’s exactly what we aim for.

We appreciate you taking the time to share your experience.

Thanks,
emanuals Team.

Rated 5 out of 5 stars

Don't Get HASTY!

They helped in getting everything in order so I could use the manual the way anyone can! I first thought I am doomed but there is no regret in buying the manual it is great just what I needed in plain English just like I wanted it and you can't get a better deal as far as price If I need another I won't hesitate to buy again. My order ID # 1029687027154 worked just fine.

March 16, 2026
Unprompted review
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Reply from emanuals

Hey Samuel,

Thank you for your fantastic feedback. We really appreciate you sticking with us while we got everything sorted, and we are glad to hear it all came together in the end. It is great to know the manual delivered exactly what you needed and in a clear, easy-to-use format.

Your support means a lot, and we will be here whenever you need your next manual.

Best,
emanuals Team

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