Emerald Blinds and Curtains Reviews 

444
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Replacement for a broken blind quick turnround and very quick to respond to my query about previous blind size and handle position. only one slight wrinkle holes in top of blind to take braket missing... See more

Rated 1 out of 5 stars

Items didn’t arrive. Called before leaving a review but since then have received several unhelpful emails from sales manager disputing what was said on the call. They offered to share transcripts of... See more

Rated 5 out of 5 stars

Received my perfect fit shutters today and they are stunning,well made and better priced than anywhere else I could find. Little hiccup over sizing on my part but quickly resolved. Payed a small amoun... See more

Company replied

Rated 5 out of 5 stars

Ordered 5 Perfect Fits for Bifolds. Great service from Shaun. Was unsure on how to measure as video did not make 100% clear due to square beading. Contacted Emerald for advice and pointed in right dir... See more

Company details

  1. Curtain Store
  2. Blinds Shop

Written by the company

Specialists in made to measure Curtains, Blinds and Fabrics.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

444 reviews

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4.3

All reviews

(444)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, I had a technical query on perfect fit shutters, which was answered promptly. They arrived well packaged and within the timescales. I am 78 yr old female and I installed them myself, I am fortunate in that I’m fairly nimble but I did expect to have to get help. I had ordered an opener shutter and a 3 panel shutter. The opener was no problem at all using the credit card as a guide, up in no time. The 3 panel took longer as I had to measure where to put the clips, but with patience and a few cuss words 😄. I did it. They look great in my kitchen so I’m going to get some for my bathroom. Would certainly recommend them.

January 15, 2024
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Rated 5 out of 5 stars

Spot on

Great service,reasonable price and made to measure in time frame given will definitely keep in mine for and further blinds I may need

January 3, 2024
Rated 4 out of 5 stars

Grip fit blind for bathroom

Ordered and paid for 3 samples, thought cost would be deducted if we purchased. Ordered colour that was most suitable, but cost of only one sample deducted.
Blind itself is good, relatively easy to fix, although instructions for any minor adjustments only available online, and not the easiest to understand

December 31, 2023
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Rated 5 out of 5 stars

Great customer service

Easy to order online with good explanation of how to accurately measure your windows. Follow up after order was great too. Delivery was within given timescales. Well packed order. Everything arrived safely. All fitted well and easily. We love the shutters.

January 6, 2024
Rated 5 out of 5 stars

Could not rate product higher,I had…

Could not rate product higher,I had initial hiccups with online site but I phoned the company directly and the service was excellent helpfull and efficient. Thank you to all.

December 5, 2023
Emerald Blinds and Curtains logo

Reply from Emerald Blinds and Curtains

Thankyou for your review

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Rated 5 out of 5 stars

The Blinds were excellent quality and…

The Blinds were excellent quality and delivery was swift for made to measure roller blinds. The price was a fraction for the same material compared to other sites, where we also received samples and the material was identical. I read a review regarding the brackets so was a bit concerned but I need not have been, as they are excellent quality metal brackets with cosmetic covers. From my experience, I strongly recommend Emerald Blinds.

December 1, 2023
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Rated 2 out of 5 stars

Shutters were scratched and not PVC/Faux timber, just PVC.Shutters were scratched and not…

Shutters were scratched and not PVC/Faux timber, just PVC.
After complaining they were scratched they suggested I had done it.
Unfortunately this was only noticed after installation.

Response from Emerald Blinds Below.

Hi, Sorry you are not happy regarding the scratch, all our shutters are quality controlled checked before they leave our factory, this would have been picked up before they were dispatched, How do I know you have not caused these scratches in anyway? Any problems found on our products need to be reported before fitting. If you were not happy with the quality i am not sure why you have fitted them.
Our shutters are called Faux because faux means an imitation of real wood, these are PVC yes you are correct, This clearly says this as below.

Introducing Urban Shutters, Made in our own Factory here in the uk, With only a 3 - 4 week delivery time, This brand-new collection of striking polysilk vinyl PVC/FAUX wood window Shutters, offers Enhancing privacy without compromising on light control.

Since complaining they had sold me just PVC shutters and not in any part FAUX Wood they have changed there Web Site to read just PVC, but no apologies as yet.
Upped rating as they have at least changed there Web site.

November 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Received my new Perfect Fit blind for the kitchen. The blind is excellent quality. Customer service was also excellent and they were more than happy to accommodate an update to my order to ensure it was perfect. Will definitely use this company again.

November 25, 2023
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Rated 5 out of 5 stars

Top rate company with great choice of products.

First time ordering from Emerald Blinds and very happy with everything. They have a huge range to choose from, a very easy to use Web site, good prices and very quick delivery. We ordered a no drill fit roller blind that took longer to unwrap than it did to put up. Very pleased.

November 30, 2023
Rated 5 out of 5 stars

Very happy

I ordered a grip fit motorised roller blind and it was delivered within the time frame specified - 3 weeks. It was very well packed and protected. You do need to be very accurate with your measurements and measure exactly where you want to place the blind. I measured at the rim of the recess and it actually gets wider as it goes in towards the window, so I had a moment of panic where I thought the blind was a little too narrow to grip the walls properly. It can be adjusted, but only a couple of millimetres. After I had adjusted it to the maximum to make it wider it gripped the wall but I had to put it further forward from the window inside the recess than I would have liked. It was relatively straightforward to pair the blind to the remote control and it seems to work well so far.

December 13, 2023

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