Emerald Guitars Reviews 

924
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the guitars, highlighting their stunning appearance, comfort, and rich, clear tone. Many find the instruments to be a joy to play, exceeding expectations and offering incredible sound that makes every session more enjoyable. The customer service is frequently described as top-notch, with staff being helpful, courteous, and providing a personal experience. However, some customers experienced minor issues, such as a battery pack coming loose during shipping or a string arriving popped. A few reviewers also noted a lack of follow-up after purchase or felt that their concerns regarding a non-functional guitar were not adequately addressed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, playability,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the instruments are of high quality and... See more

User experience

Clients share positive opinions on user experience, with many finding the products a joy to play and... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt, attentive, and professional... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an Emerald Virtuo a few weeks ago and have played the guitar at every full band electric and solo acoustic show I’ve had since. I have searched for years to find a guitar that can viably be... See more

Company replied

Rated 5 out of 5 stars

I've purchased an X-20, and have also ordered an X-30 in recent weeks. The most important criteria is sound, and it is simply superlative. The body and neck are stunning, the soundboard area now a w... See more

Rated 5 out of 5 stars

My X10 slimline arrive in perfect shape. Played great right out of the case. A quality instrument without question. I definitely made the right decision choosing an Emerald guitar. Very happy with the... See more

Company replied

Rated 5 out of 5 stars

I’ve owned many guitars over the years, but nothing compares to my Emerald. From the moment I opened the case, I knew this was something special. The craftsmanship is flawless—the carbon fiber b... See more


Company details

  1. Guitar Store
  2. Music Producer
  3. Music Publisher
  4. Musical Instrument Manufacturer
  5. Musical Instrument Store
  6. Musician

About Emerald Guitars

Written by the company

Established in 1999, Emerald Guitars based in Co. Donegal Ireland are the #1 Carbon Fiber Guitar company across the globe that cater to the needs of all musicians from the casual hobbyist through to the professional recording artist.



We provide a vast range of custom Carbon Fiber Acoustic & Electro-Hybrid Guitars available in Standard, Archtop, Bass, Baritone, Travel, Ukulele, Double Neck & Harp Guitar Models all with a unique design and feel that you would expect from a premium product.



Founded by renown luthier Alistair Hay In 1994, Hay was working for Seebold Racing in St Louis, Missouri, USA and building Formula 1 racing boats using carbon fiber. Between the skills he had developed whilst crafting world class racing boats and possessing a passion for product design and engineering, Alistair had an idea to build an acoustic carbon fiber guitar. The process of producing a product fit for market took a couple of years. From there, Emerald Guitars officially launched in 1999, Steve Vai’s custom Ultra Guitar was made and the rest is history. You can read more about that journey here.

Current Stock Explore the latest stock added to the Emerald Guitar shop, ready and waiting to ship worldwide!

Launch 3D Builder Ever wanted to build your own dream guitar? Look no further. The Emerald Guitars 3D builder provides a market leading immersive experience enabling you to craft your very own custom instrument. Build your guitar today!

Book a Call Our team are ready to answer any of your questions and help you choose the perfect instrument for you. Book a call, a 1-2-1 consultation or a walkthrough of our 3D builder at a time that suits you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

924 reviews

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4.8

All reviews

(924)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutly wonderful

Absolutly wonderful, I never have had a new guitar before and I`m starting with guitar playing in the age of 65 after a long Longcovid time out.
For street art music I´m watched for a fine guitar and my online teacher Justin Johnson gave the tipp about a x7 Emerald.
She arrives after a long journey during christmas days surely now and: It looks wonderful, it sounds wonderful and it`s so fine to play on this baby.Thanks to Emerald!

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

The whole process was great. The folks at Emerald kept me informed of the progress of my instrument. They took time to answer questions and they made a great video of my completed guitar. The virtuo is all I hoped it would be. Highly recommended!!! I will be looking to add an x10 or 20 in the future. Great company, awesome guitars!

December 9, 2024
Rated 5 out of 5 stars

Six months Emerald Guitar…absolutely love this instrument!

I bought a X20 guitar with the HyVibe system and I have it now for six months. Since I get this guitar I don’t play my other instruments anymore. The X20 is just so much more comfortable and I absolutely love the sound. I life in Senegal at the cost and sometimes we have hot and dry desert wind and later on the day a fresh sea breeze. The X20 stays perfectly in tune…this is amazing. The neck is a little bit bigger than on my other guitars, but now I am used to it and it’s fine.
Thanks to Alistair and the Emerald Team for reinventing the acoustic guitars and building this wonderful instrument!!!
Lots of Sunshine from Senegal Martin

December 22, 2024
Unprompted review
Rated 4 out of 5 stars

Everything was close to perfect besides of a missing article

Everything was perfect, besides that one article was missing in the delivery. There was a missing T-skirt that was ordered. I have given feedback on that and I am hopeful for a fast correction with a complementary delivery of the missing article. Without this mistake it would have been five stars instead of my rating of four stars

December 19, 2024
Rated 5 out of 5 stars

My obsession with Emerald Guitars…

My obsession with Emerald Guitars started when I first saw and heard Kfir Ochaion's incredible cover of "Wicked Game" on YouTube, playing the Emerald X-20, then watching Friday shipping videos and exploring the incredible custom guitar design page there (though I decided on a Vibrant Blue, which I love).
Flash forward a few months when I inquired how I could play and hear one and learned of their Ambassador program. Their loyal Philly area ambassador Jim (who owns 6 Emeralds) brought an X-20, an X-30, and a Virtuo to my studio for a demo and listen. All three sounded and played incredibly, and I decided that my needs were best met by the X-30, so I found a completed one in my color and specs after a few emails back and forth with Caolan, and a special setup request that they accomodated perfectly.
It arrived in perfect tune and securely packed from Donegal18 days after my order.
The rich tone meets my full expectations, and the dual pickup setup with Graph Tech Ghost Piezo and K and K soundboard direct contact pickup allow me to dial in the tone "in my head" instantly and intuitively.
The overall experience is A+++++ and could not possibly have been better in any way, I ain't lyin'!
Now I am left with explaining to my wife why I needed another guitar! Of course I dream once she hears it, she'll say it was a brilliant decision, but, that, my friends, is only a dream!

December 6, 2024
Rated 5 out of 5 stars

Purple Amicus

This is my third Emerald. I already had an custom build X30 and a custom build X7. This time I ordered a purple Amicus from stock. Shipping time was pretty fast. My new Amicus is flawless. So far I've encountered no problems. I have experience with 12 string guitars (I've owned a few different models over the years). I'm still experimenting with the Amicus; trying to find the best ways to utilize it. It plays great and has a truly unique sound. I think as I have some time with it, I'll only grow to like it more.
I'm running out of space for more new instruments, so I'm going to wait awhile, but somewhere down the line, I'll probably round things out with a custom build X20.

October 31, 2024
Rated 4 out of 5 stars

Almost Perfect

I decided to purchase an in stock X20 with the Ghost Pickup system. My preference was the Ghost and K&K. I figured I would install the K&K when it arrived. I was disappointed to find out that the guitar wasn’t prepped to install the K&K during the build. I never got a real answer why the K&K could not be installed.

November 25, 2024
Rated 5 out of 5 stars

X30 Jumbo plays like my Taylor 410!!

I was a little hesitant to make my purchase, because I had never tried or heard the x30 jumbo guitar in person, but after enough research, I felt confident to go forward. I built my guitar through the 3d guitar builder. Everything turned out amazing! I have played a Taylor 410ce for 25 years and I feel that the x30 carbon fiber guitar is very similar in playability! I took the "default" route on all of the guitar specs and I'm really glad I did!

November 25, 2024
Rated 5 out of 5 stars

Black Friday sale guitar

Black Friday sale guitar, packed and shipped the same day as ordered. It arrived in eight days using AnPost and USPS. Beautiful guitar, and we could not ask for more.

November 27, 2024
Rated 5 out of 5 stars

Quality, innovation, and superbly finished

My new guitar exudes quality and, apart from a very slight detune on the G string, was perfectly in tune as soon as I took it out of the very nice moulded case that it comes in (those damn G strings).

I went for a fully customised Virtuo and from ordering to receiving it took 53 days, with three update notifications in-between (day 10, 43, and 51).

It was also featured in their weekly shipping video (after it had been delivered).

I, of course, chose courier delivery - I had no intension of trusting our local mail services; otherwise I might still be waiting for it in frustration.

It plays like a dream, is finished to perfection, and I have nothing negative to say.

November 27, 2024
Rated 5 out of 5 stars

Great communication

Great communication, good price and … really fast and free shipping. Of course the x-7 is awesome. Really comfortable, arrived in tune.. my go-to guitar. And it’s teal ..

November 24, 2024

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