Emerald Relocations Reviews 38

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We entrust our relocation job to Emerald relocation services from Germany to Mumbai. All went well, good team, sincere staff. We shipped our full large size home's house hold things, all the items rea... See more

Rated 5 out of 5 stars

Chennai to London I wish to write positive review about Emerald Relocations. Our shipping process went on well. Thanks to team especially Sales team and customer care team. Smooth transition an... See more

Rated 5 out of 5 stars

Our family moved recently from Bangalore (Bengaluru) to Warsaw in Poland. We have selected Emerald Shipping company reluctantly due to cost factor that they were the cheapest. With due service success... See more

Rated 5 out of 5 stars

Friends - we use this company for our household items shifting from USA to India and we extend our thanks for giving comfort right from day one till truck reached Hyd door. In USA the container arriv... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Service and Safe Delivery

Thank you for the excellent relocation support. I recently moved from Germany to India, and the entire process was handled very professionally. The team was efficient, careful, and responsive throughout. I truly appreciate the timely delivery and the safe handling of all my items.”

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

ne of the most satisfying service…

ne of the most satisfying service experiences! Emerald Relocation Services (India) to Planno Taxes (USA) delivered excellent service.

They handled household packing with great care and ensured everything was transported safely without any damage. Very reliable and professional throughout the process.

Best choice for safe and secure household packing services. Highly recommended 👍

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

We entrust our relocation job to…

We entrust our relocation job to Emerald relocation services from Germany to Mumbai. All went well, good team, sincere staff. We shipped our full large size home's house hold things, all the items reached Mumbai home well, few glassware broken. It's okay. We happy with Emerald team.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable relocation services

We choosed Emerald relocation for our shipment of House hold goods from California Uk to telengana india. Emerald relocation team done efficient packing, helpful in documentation.. suggested Air and Sea shipment and had good experience. Thanks for Emerald relocation for safe transfer of goods, suggestions and competitive price

June 18, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Prompt and courteous service

Emerald Relocations handled my international consignment from the UK to India considerably well.
Their communication was prompt, and although the timelines they had shared were not met, I assume this may not have been in their direct control. However, my enquiries were swiftly responded and addressed.
My overall, end-to-end experience with PSS (UK) and Emerald (Chennai) was smooth, and will consider them for future relocation support.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

professional and coordinative

Emerald relocations seems to be solid choice for my move from Brunei to Bangalore through air. the service which i received was so professional. their pricing was transparent and i felt it the relating my things through this company seems safe and reliable and the things was damage free. the team was coordinative and there is no communication issue at all. I strongly recommend emerald relocations to others.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Kumaraswami Shipment

I shipped household goods from Boston, USA to Mumbai. Mr. Raghavan and the Emerald team were very professional and helped me through the process. The packing team did a good job. Emerald kept me updated on the progress of the shipment. After the customs formalities were completed in Mumbai my container was shipped to my home in Tamilnadu. The team unloading the container did a fine job in a timely manner. Overall it was a pleasant experience.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Most Satisfied service providers

Most Satisfied service providers, Emerald team INDIA, Best in household packing and safe service. I have used their services from Dubai to ECR Chennai In February. The service is very good and delivery given with in stipulated time frame without any damage Overall my experience is very good with Emerald home relocation.,. Thanks to Emerald Team

February 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

How can there be reviews where some…

How can there be reviews where some people are saying that they are completely satisfied and others are saying they would never recommend this company to anyone.
As for my personal experience, my Transfer from Hyderabad got delayed for over 7 months, was charged for all the months they hoarded in their godown and I had to put up with a very rude person named Ajit Kumar who operates the business in a typical Rowdy Indian movie style. I had to finally get another mover to do the job.

May 28, 2024
Unprompted review
Emerald Relocations logo

Reply from Emerald Relocations

Mr. Mirza, Greetings. Please note that we could not find details of your consignment in the last 3 years (from 2021 September till date). If this negative review is posted by you or someone else is left to be decided. This is FALSE and purposeful post to create negative impression about EMERALD RELOCATIONS. If at all you feel this is still genuine then we request you to supply details of your consignment and date of relocations with evidence of your claim.

Rated 4 out of 5 stars

I must say

I must say, the packaging and shipping was amazing. There is no dent and damaged of even a single item.
Staff member was cooperative.
There is a notable delay in delivery if this can be managed then rest all services are excellent.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Our shipping experience

Chennai to London

I wish to write positive review about Emerald Relocations. Our shipping process went on well. Thanks to team especially Sales team and customer care team.
Smooth transition and no damages other than mild table chip in corner. May be at port handling time as per their statement.
Good luck guys.

June 17, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

TX,USA to Hyderabad, India

Friends - we use this company for our household items shifting from USA to India and we extend our thanks for giving comfort right from day one till truck reached Hyd door. In USA the container arrived door but in India they transferred to smaller trucks. I was told steam ship containers dont come door step. Anyways professional services. RECOMMENDED

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

Unprecedented breakage and an inadmissible response from Emerald

This company seemed reliable and efficient to start with. However, we were aghast when our cartons arrived in France. Almost all our precious crockery was in pieces. Art works and photo frames were not put in a wooden crate as agreed - the glass of the frames was smashed. None of the cartons containing breakables were labelled FRAGILE or HANDLE WITH CARE. We had paid for half the consignment to be packed by the transporter and had housed and fed a team of seven packers for two days. Yet, the company refuses to take responsibility and compensate us by saying that everything was packed by us and that we had not insured the entire consignment. We had moved twice earlier without any breakage. Emerald outsources the work to other companies without any quality control. They simply cannot be trusted to transport anything of value.

There's a response after months ... but it's in blatant bad faith. The boxes packed by their packers had no bubble wrap unlike ours and the damage was unprecedented whether packed by us or by them. We certainly did not use any surf cartons - our cartons were those that come with our goods from Switzerland. Why were the wooden crates we paid for not provided? They supervised the loading into the truck and I can certify that there was no breakage on the path between the house and the truck. Emerald has not specified how and where the truck was unloaded and the container loaded. It is obvious that for 85 articles to be smashed there was not enough care in what they packed, possible damage due to fast driving on mountain roads and extremely rough handling while unloading and loading. I'm sorry to say that your response is inadmissible and only goes to show how untrustworthy you are.

December 2, 2023
Unprompted review
Emerald Relocations logo

Reply from Emerald Relocations

Greetings Mrs. Asha,

First and foremost we vehemently condemn your ignorance but pointing us with wrong information referring to handling method with your own assumptions killing the fact or reality of loading method. Its a clear fact that HALF of the shipment packed by you (packed by owner) and allowed Emerald to pack half of the shipment. Sensitive items packed by client (you). Please also note that we have identified and informed you that surf excel boxes were used by you to pack your valuable and sensitive items. To minimise the pack cost your decision of self-packing end up with damages. Most important you managed the loading using your own guys from door to truck (long way shuttle) thus the damages could have occurred. We have ample good certificate from quality customers claim positive about our packing standards. We are sorry for the damages but Emerald Relocations not responsible for that. It was your decision to self-pack, self-load at origin. Trust this clarifies.

Advertisement
Rated 5 out of 5 stars

Thanks to Emerald Team

Thanks to Emerald Team

Recently, we relocated using Emerald Relocations from Mumbai to Singapore
They have arrived on date, packed my stuff in a polite manner. Good natured packers and loaders.
Shipping bit delayed than offered, that’s ok.
They have appointed Singapore team for door delivery, fantastic guys delivered with good care, no hidden cost.
No damages reported.
Please to recommend this team for international shipping services.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable

Professional, responsive and reliable. Overall they are a wonderful service provider. I requested Emerald to relocate my household goods from India to UK. I got a complete hassle free service from them.

December 15, 2022
Unprompted review
Rated 1 out of 5 stars

Please don't trust them with even your rubbish!!

They are the worst company, I would not even turst them with my rubbish!
I moved from UK and my UK company partnered with them to handle situation in India. They have been rude, uncommunicative (just don't pick up the calls) and have never ever answered a single question from me properly in a professional manner. They charged me 11,000 rs for mysterious 'holding charges' and 'customs' (eventhough I have imported used toys and books of my child) and never gave me a reciept for it despite asking for a million times. They claimed that out of my shipment they did not recieve a box, but they did not inform me about it until after the shipment was delivered. They made their delivery guy lie to me that the box has been located and it's at chennai port so they will courier it to me. I even have a recording of the guy admitting to lieing so that I will sign the papers! They have been utterly unprofessional and I would never ever use them but will make sure that I post reviews about them everywhere!

May 22, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look