Emerald Solar Reviews 

94
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales representatives for being exceptionally informative, helpful, patient, and completely non-pushy during all the initial home consultations and proposals. Consumers also describe the overall installation process as remarkably smooth, quick, efficient, and executed with great professionalism by the technical fitting teams. Some reviewers were not happy with logistical details, specifically mentioning unexpected delays, coordination challenges, or communication issues regarding the external scaffolding arrangements. A few people also experienced minor setbacks with initial component placements or design specifications before getting everything successfully sorted out.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a smooth, fast, and well-organized... See more

Staff

Users describe positive interactions with staff throughout the entire process. Consumers appreciate the... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are supportive and avoid any... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of great satisfaction and... See more

User experience

Customers had positive experiences with user_experience, highlighting a seamless and straightforward process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gemma (sales representative) was very polite & informative of the process from the start. There was absolutely no pressure from her to sign up. The fitting team were also excellent & finished the j... See more

Company replied

Rated 5 out of 5 stars

Smooth and professional installation. After signing up, everything went as it should. Scaffold was erected as agreed. the installation team arrived first thing and got on with the job. They were pol... See more

Rated 5 out of 5 stars

Choosing Emerald Solar was one of the best decisions I’ve made for my home! From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the proces... See more

Rated 5 out of 5 stars

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues w... See more


Company details

  1. Solar Energy Company

Written by the company

We help UK homeowners access affordable, high-quality solar panel installations with flexible finance options. As the solar division of Emerald Green Energy, our installers are fully MCS-accredited, and we are proud members of EPVS, an independent body that verifies all solar designs to ensure they are genuine and fair—so our customers don’t get overcharged or misled. At Emerald Solar, we help you take control of your energy bills while supporting the UK’s net zero goals by 2050.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

94 reviews

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4.7

All reviews

(94)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend Emerald Solar

I would highly recommend Emerald Solar. They completed my installation really well and even managed to get another panel on. Safi the main electrical guy was so good. Kept me informed of the progress and was very professional.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Engineers from Apollo

Engineers from Apollo
Electrics,Ossama and Christopher were brilliant. Install was very easy informed me of everything they were doing. Made for a very straight forward install which is very much appreciated. Would most definitely recommend.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

The service rendered was swift

The service rendered was swift, on time and straightforward. Explanations given were very precise and well articulated. Will definitely recommend to others to use them.

June 17, 2026
Unprompted review
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Reply from Emerald Solar

Thank you so much for your review we truly appreciate your kind words.

Rated 5 out of 5 stars

Some small issues with dates but that…

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherwise very good and professional

June 5, 2026
Unprompted review
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Reply from Emerald Solar

Thank you for your patience and your kind words.

Rated 5 out of 5 stars

Review of Emerald Solar's overall service

Every interaction was brill, as everyone was professional and full of knowledge and experienced.
Sales (Darren), scaffolders, electricians (Mick and Karol) and Shoaib (office) and especially the roofers (Mark and Katie &team) all brilliant. Roofers in particular had a tough time with our roof but had the experience to get it done.
Now all done and getting benefits of the system.

May 29, 2026
Unprompted review
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Reply from Emerald Solar

Fantastic! We are overjoyed that you’re happy with your journey with us.

Thank you for taking the time to leave such a detailed review and for mentioning so many members of the team. We’ll be sure to pass on your kind words to Darren, Mick, Karol, Shoaib, Mark, Katie, and the rest of the team 😊

We’re especially pleased to hear that the roofing team’s experience helped overcome the challenges with your roof and that you’re already enjoying the benefits of your new system.

Thank you for choosing Emerald Solar, and we wish you many years of savings and clean energy ahead! ☀️

Rated 5 out of 5 stars

Overall - Excellent

3 key areas of experience - Sales, Installation and Aftercare/support, all of which were excellent. The sales team were professional, courteous and did not apply pressure to the sales tactics.

Installation was planned in 3 stages - Scaffolding up, solar plus electrics installation, scaffolding down; all went as planned and was well communicated. The subcontractors were professional and represented Emerald well.

Finally in the post care the Emerald contact has been available whenever I had any queries about the certification and admin side of things.

May 18, 2026
Unprompted review
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Reply from Emerald Solar

Thank you for your fantastic review!

We’re delighted to hear that you had an excellent experience across all three stages of your journey with us – from sales and installation through to aftercare and support.

It’s great to know that our team provided a professional, pressure-free experience and that the installation process was well planned, communicated, and delivered smoothly.

Thank you for recognising our aftercare support as well.
We know how important the certification and administration process is, and sometimes it takes little longer to share the handover pack.

Thank you for choosing Emerald Solar, and we hope you enjoy the benefits of your solar system for many years to come! ☀️😊

Rated 5 out of 5 stars

Quality service from start to finish

Quality service from start to finish, no pushy sales and the installation lads left a tidy job, no issues atall 5 STARS!!!

June 12, 2026
Unprompted review
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Reply from Emerald Solar

Thank you so much for your kind words we truly appreciates your support.

Rated 5 out of 5 stars

Very friendly and efficient- panels…

Very friendly and efficient- panels were installed within weeks of initial meeting. Staff were friendly and everything went well and staff cleaned up quickly.

May 27, 2026
Unprompted review
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Reply from Emerald Solar

Thank you so much for the review.

Rated 4 out of 5 stars

We would recommend Solar Energy!

We hadn't really been considering Solar panels, after a spontanious phonecall from a sales rep, we discussed it and decided to get an appointment booked to find out more.
Darren arrived full of 'energy' and really knew his stuff and convinced us that solar is the best thing since sliced bread!
16 panels and 2 batteries were discussed to go with our south facing roof! Unfortunately after misjudging our roof size (i even thought 16 wouldnt fit when looking at other fitted panels around the village) only 13 of the panels fitted south and the other 3 had to be put on north.
Scaffolding was erected very quickly, The installation team came next day and worked their socks off from dusk til dawn with hardly any breaks to get everything completed within the 1 day. The Electrician really knew his stuff and explained everything needed and made a tidy job of it all!
As they left around 8pm they did spot something on the app as they were driving wasnt working so returned to fix the issue!
Everything was cleared up and spotless before they went too!!
A few others turned up to help get the job done as they were nearing the end.
The paperwork process did feel rushed at first up until they were starting to receive payment then any responses were slow but eventually dealt with.
We did wait nearly 3 weeks (not sure if this is normal) for scaffolding to be taken down after 4 phonecalls and chases from us.
We then waited quite some time for the MCS certificate and information pack to be done but eventually received it all. Just means you cant set up the export with your supplier without it and then that takes a few weeks once they receive it which is a bit annoying!
The clips that hold the birdguard popped off in the first storm (6 of them) so we ended up having doves going in and out(we thought it was stuck as could hear it as we lay in bed and whilst hubby was working in the day) This was eventually sorted and the clips were put back on after we told them about the issue.
All in all I would say go with Emerald Solar as the experience we had was mainly positives and was all completed to the handover docs within 3 n half weeks!! Thank you to the team!!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

fantastic experience

fantastic experience, kept up to date with design and process on the phone. help with signing all the forms. contact from scaffolding company prior to installation and arrived on time.
solar installers and all equipment arrived when they said.
weather on the day was terrible never stopped raining but they just got on with it.
had came back next morning to finish off with internal installations as the poor lads were soaked through. talked me through the system. helped me set up the apps on my phone. all working great.

June 12, 2026
Unprompted review
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Reply from Emerald Solar

Thank you for the review and your kind words.
We truly appreciate them.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, we were very well informed in the initial consultation to discuss the solar panels, smooth and quick process from start to finish! Very professional company. Our set up is working perfectly and Emerald have kept in contact to make sure we're happy and to help with any queries we may have had.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, the process was so easy and I’m very happy with my set up. The lads that fitted my installation were very professional. Even with questions I had after the installation they were happy to help me. I’d definitely recommend Emerald Solar if you’re looking for solar panels

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional from the get go

Very professional from the get go. We had a few blips with some things that couldn’t be helped but Emerald solar dealt with these issues in a professional and timely manner. Very happy with the service provided and glad we went with Emerald solar!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff!

There was great communication from the start setting up the initial appointment. The tech who came out to assess our roof for suitability was knowledgeable and friendly, and the Solar panels were installed quickly once the scaffolding had arrived and been set up in order for them to do so.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Crap customer service

Tried to contact them for advice on my new heat pump and was directed to apply for a “ticket” on line before they would communicate with me. Crap Customer service.

June 1, 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for your message.

Unfortunately, we do not install heat pumps.

At Emerald Solar, we specialise in the installation of solar PV and battery storage systems.

It would be great to discuss this further. It appears that you are based in Australia, while we are based in the United Kingdom.

I would be happy to discuss this further regardless of the time difference, we can arrange a suitable time to talk.

info@emeraldsolar.co.uk

Rated 5 out of 5 stars

Amazing team

Emerald Green has been amazing, their professionalism, their fast responses is very commendable. Thank you

April 24, 2026
Unprompted review
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Reply from Emerald Solar

Thank you for your kind words. We greatly appreciate your feedback and are pleased to hear that you had a positive experience with us.

Rated 5 out of 5 stars

A quick and speedy installation from…

A quick and speedy installation from start to finish. Professional and well mannered personnel took us through the signup stage right through to the downloading of apps at the end. Every aspect of the installation was spot on. Thank you

April 23, 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for your kind words. We truly appreciate your feedback and support.

Rated 5 out of 5 stars

From start to finish amazing experience…

From start to finish amazing experience and all staff could not do enough for us. Not pushy at all and fantastic customer service. Highly highly recommend if you are looking for solar panels and batteries. Fantastic as we didn't need to pay the fees up front. We did it over 20 years so we still have money in the bank to do our house up We will be looked after with everything for 20 years so a
no brainer. We were going to go with another company but went with emerald as it was so straightforward and easy. Excellent 5 stars thankyou emerald.

April 22, 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for your kind words 😊
Wonderful to hear that you had a positive experience with us.

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