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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall the services offerd are to a high standard throughout each department
Company replied
Branimir Botev did his best for me for recovering the MacBook. It took us more than a week to figure out but Branimir was very patient taking care of me. I would like to thank him very much.
Company replied
Fast response to inquiries and any kind of technical issue that needs to be looked in to. Very supportive team (both account managment and tech support).
Company replied
Company details
Written by the company
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.
Contact info
Howard Street 29, NE30 1AR, North Shields, United Kingdom
- helpdesk@emerchantpay.com
- www.emerchantpay.com
4.0
Great
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
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The portal has continual faults or…
The portal has continual faults or failures - nothing seems to process.
You request help from support dept or payments and they just ignore you.
Customer support is awful.
June 2, 2026
Reply from emerchantpay
Hi Mark, thanks for getting in touch with emerchantpay.
I'm sorry to hear about your recent experience. We'd like to investigate this further and understand the issue. Please contact us at support@emerchantpay.com with your details, and we'll ensure the matter is reviewed by the appropriate team.
Kind regards,
Ben
Always respond and answer accurately…
Always respond and answer accurately and efficiently. Great team of people!
May 29, 2026
Reply from emerchantpay
Hi Clare, we really appreciate you sharing your experience with us.
Knowing that our team has been able to support you accurately and efficiently means a lot. We're committed to providing excellent servic and we're delighted that this has made a positive impression.
Thank you for your kind review, and we look forward to assisting you again whenever needed.
Kind regards,
Ben
I spent a lot of time trying to get an…
I spent a lot of time trying to get an explanation of how a currency should be treated. My email was passed from person to person without any solution. Finally, after a week, the issue was resolved.
I believe there is very poor communication between your teams, which caused unnecessary delays and frustration.
June 1, 2026
Reply from emerchantpay
Hi Nubia, thank you for your review.
I'm sorry to hear that it took so long to get a clear answer and that you were passed between different people before the issue was resolved. I understand how frustrating that must have been.
Although I'm pleased we were eventually able to provide a solution, the delays and communication issues you experienced are not the level of service we aim to deliver.
Thank you for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as we continue to improve how we work together and support our clients.
Kind regards,
Dave
Overall the services offerd are to a…
Overall the services offerd are to a high standard throughout each department
June 1, 2026
Reply from emerchantpay
Hello, thank you for taking the time to share your feedback.
We're delighted to hear that you've found the services provided across our departments to be of a consistently high standard. Delivering a seamless and reliable experience for our clients is at the heart of everything we do, so it's especially rewarding to receive recognition like this.
We truly appreciate your support and look forward to continuing our partnership.
Kind regards,
Dave
Resolved the query in time.
May 10, 2026
Reply from emerchantpay
Hello, thank you for taking the time to leave us a 5-star review.
We're pleased to hear that your query was resolved promptly and that you had a positive experience with our team.
We appreciate your feedback and look forward to supporting you again in the future.
Kind regards,
Ben
I never received the link
May 11, 2026
Reply from emerchantpay
Hi, thank you for your feedback and we're sorry to hear about this.
We'd like to investigate this further and help resolve the issue as quickly as possible. Please contact our support team at support@emerchantpay.com with your details and we'll be happy to investigate this for you.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Dave
Reply from emerchantpay
Hi Elena, thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you had a very positive experience with our team. Providing excellent service and support is always our priority, and it's wonderful to know we met your expectations.
Thank you for your kind feedback and we look forward to assisting you again in the future.
Kind regards,
The emerchantpay Team
Alexander and Tudor where very helpful…
Alexander and Tudor where very helpful with helping me sort out my Apple Pay and Google pay set up
April 21, 2026
Reply from emerchantpay
Hello, thanks for leaving us a review. We are glad to hear about your experience. We will pass this on to the team!
Kind regards,
Dave
There are fast & good with solutions.
April 10, 2026
Reply from emerchantpay
Hi Ashley, thank you for your kind feedback! We’re glad to hear that you’ve had a positive experience with our team and solutions. Providing fast and effective support is always our priority. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thanks,
Dave
Very helpful
April 3, 2026
Reply from emerchantpay
Hi Mark, we appreciate your review, thank you for taking the time to share it.
It’s great to know you found our service helpful. Our team is always here to support you, so feel free to contact us anytime you need assistance.
Thanks,
the emerchantpay team
Great customer service
March 22, 2026
Reply from emerchantpay
Hello, thanks for the excellent review!
We are glad to hear that you were impressed with emerchantpay's customer service. Please do let us know if there is anything else we can help you with.
Kind regards,
the emerchantpay team
Reply from emerchantpay
Hi Serban,
We are sorry to hear of your experience. Please contact the emerchantpay support team at https://support.emerchantpay.com/ and one of the team will investigate this for you.
Thanks,
the emerchantpay team
Great Partner bank
We have worked with Emerchantpay for over 8 years now. They have been a highly supportive partner and make things easy to onboard our customers with reliable fast payment processing services. The Team at Emerchantpay go over and above, providing honest feedback and great customer service.
March 13, 2026
Reply from emerchantpay
Hi Chris, thank you for your continued trust and partnership over the past 8 years!
We truly value long-term relationships like yours and are delighted to hear that our team has been able to support your business with reliable payment solutions and a smooth onboarding experience.
Your kind words about our team’s dedication and transparency mean a great deal to us. We remain committed to delivering the same level of service and support as your business continues to grow.
Kind regards,
emerchantpay
Reply from emerchantpay
Hi Stephen, thank you for sharing your feedback. We’re sorry to hear that our solution did not meet your expectations in terms of flexibility and available features.
We continuously work on expanding our product offering and enhancing our platform to better support our clients’ evolving needs. Your feedback is valuable and will be taken into consideration as part of these efforts.
If you would be open to discussing your requirements in more detail, we would welcome the opportunity to explore how we can better support your business. Please feel free to contact us directly at https://support.emerchantpay.com/hc/en-us.
Kind regards,
emerchantpay
Very quick and adequate response from…
Very quick and adequate response from Technical and Account management Team!
March 10, 2026
Reply from emerchantpay
Hello, thank you for your positive feedback. We’re pleased to hear that our Technical and Account Management teams were able to support you quickly and effectively.
Delivering timely and reliable assistance is a key priority for us, and your comments are greatly appreciated by the team.
Should you need any further support, please don’t hesitate to reach out!
Kind regards,
Benjamin
Branimir Botev did his best for me for…
Branimir Botev did his best for me for recovering the MacBook. It took us more than a week to figure out but Branimir was very patient taking care of me.
I would like to thank him very much.
February 19, 2026
Reply from emerchantpay
Hello, thank you for taking the time to share your experience!
We’re delighted to hear that Branimir was able to support you throughout the process and provide patient and dedicated assistance.
We will be sure to pass on your kind words to him. Feedback like this is truly appreciated by our team.
If there is anything further we can assist you with, please feel free to reach out.
Kind regards,
emerchantpay
Hassle free Payment solutions
Hassle free Payment solutions. Excellent personalized customer care.
February 3, 2026
Unprompted review
Reply from emerchantpay
Hello, thank you for your kind feedback!
We’re pleased to hear that you’ve had a seamless experience with our payment solutions and that our personalised approach to customer care has met your expectations.
Providing reliable and tailored support is at the core of what we do, and your comments are greatly appreciated.
We look forward to continuing to support your business.
Kind regards,
Dave
Reply from emerchantpay
Hi Sarah, thank you for your kind words and for taking the time to share your experience with emerchantpay.
We’re delighted to hear that you found our service efficient. Delivering seamless, reliable, and high-performing payment solutions is at the core of what we do, and feedback like yours reinforces our commitment to maintaining the highest standards.
If there is ever anything further we can do to support your business, please don’t hesitate to reach out. We look forward to continuing our partnership and contributing to your ongoing success.
Kind regards,
The emerchantpay Team
Support is quick and reliable
Support is quick and reliable. Always a pleasure to work with the EMP team.
February 17, 2026
Reply from emerchantpay
Hi Matt, thank you for your wonderful feedback.
We’re pleased to hear that our support team has been quick and reliable.
We look forward to continuing to support your business and contributing to your ongoing success.
Kind regards,
The emerchantpay Team
Reply from emerchantpay
Hi Roger, thanks for the great review! We are glad you are happy with emerchantpay.
Thanks,
Benjamin
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