Emerdency Reviews 

518
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service provided. Customers frequently highlight the staff and dentists for their professionalism, friendliness, and ability to put them at ease, especially during emergency situations. The booking process is often described as quick, easy, and uncomplicated, allowing many to secure same-day or next-day appointments, even on weekends. People appreciate the clear explanations of treatment options, transparent pricing with no hidden fees, and the overall comfortable and pain-free user experience. While the overall sentiment is highly positive, some people mentioned that prices could be expensive, particularly for emergency appointments.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the fast, prompt, and efficient... See more

Staff

Customers had positive experiences with staff, consistently praising their friendliness, professionalism, and... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers highlighting transparent and reasonable costs, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more

Rated 5 out of 5 stars

I had an emergency appointment on the Sunday was so relieved. The staff were all very friendly and Dr Kauser Zafar was so kind and patient with a nervous person. The extraction was not straight forwa... See more

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more


Company details

  1. Emergency Dental Service
  2. Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

518 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(518)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE OF THIS SERVICE!

I booked an emergency dental appointment through these charlatons. I then found another dentist who could see me on the same day rather than the following day, which is the only appointment I could book through emerdency.
I cancelled the appointment and asked for a refund, only to be told today that it was non refundable.
Absolutely DISGUSTING SERVICE and tantamount to THEFT!

September 6, 2025
Unprompted review
Emerdency logo

Reply from Emerdency

Thank you for taking the time to leave your feedback. I am sorry to hear that you were unhappy with your experience.

You booked your appointment online at 06:36 in the morning, outside of normal practice opening hours. One of the key benefits of our service is that it allows patients to secure an emergency appointment without waiting for practices to open or making multiple calls. You also managed to book on a day when availability was very limited, which is one of the main reasons patients use our platform.

As part of the booking process, patients are required to agree to the terms and conditions before payment can be made. These terms clearly state that the online fee is non refundable. This is because once an appointment is booked, it is immediately removed from the system, preventing others in urgent need from reserving that same slot. Allowing bookings to be held while alternative options are explored would only make it harder for patients to access emergency dental care, which is already limited.

It is always disheartening to see negative feedback, but in this case the service itself was provided as intended and in line with the terms agreed at the time of booking. The positive side is that anyone reading this review will better understand our policy and hopefully avoid the same misunderstanding.

We work tirelessly to ensure we provide an excellent service, which is reflected in the many positive reviews we have received.

Rated 5 out of 5 stars

Efficient and effective service

I was so pleased to be able to make an emergency appointment so quickly and easily via the web page. When I arrived at the dentist I was dealt with efficiently and effectively and given further advice for future care. Very good service

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

My appointment was a last minute…

My appointment was a last minute private appointment. The Dentist was very professional and explained everything to me and treated me the respect. The Receptionist was also very helpful and very knowledgeable. Thank you both

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have used the emergency Dentist twice…

I have used the emergency Dentist twice now and have always been seen on the same day. And received excellent treatment and advice on what to expect in the future. First class service I would definitely recommend.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Life long phobia overcome!

Having had a life long phobia of dentists, but suffering awfully with a tooth that simply had to be extracted, I had to go down the emergency route. I spoke on the phone with a gentleman at 8pm at night and he reassured me not only would they get me the help and support I needed, they'd get me an appointment ASAP.

I was overwhelmed with how many appointments there were available, it was almost too much to choose from - from afternoon to late evening appointments. Very nice to see such a service offering such a breadth of choice that suited me best.

Booked a consultation and an extraction with them, they helped me every step of the way. Thanks to Emerdency, not only am I now free of pain, I've conquered a phobia 37 years in the making.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, made an appointment as I was in pain and my dentist wasn't any help at all, i was really happy with the service I received and will definitely use them again reassuring to know there is professional help when you need it most

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Was seen as an emergency on a Sunday…

Was seen as an emergency on a Sunday booking was really easy and efficient, Dr Ali put me at ease ,gave me a choice of treatments which were explained thoroughly, treatment given was done without any pain as numbed thoroughly,would highly recommend

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

5 star

5 star, I received immediate help without any unnecessary hassle. The doctor was very professional and quickly resolved my problem. I recommend him to everyone.

July 16, 2025
Unprompted review

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