EmestudiosReviews 

Horrible customer service. Unprofessional, inefficient. Get your shit together ! Will never order again and recommend people to do the same !!

Ignores loyal customers, fake stock levels. Customer Service rarely answers and when they do they use the wrong name, so they don’t really read the messages and give a s*it. Exhausting experience. 10 days and I still don’t know where’s my order. They never sent it.

I bought a sweater recently. Now it’s on sale. They want me to return it and buy a new one to get the discount. I’m asking if we can make it easier and they can just refund me the difference. It seems silly for them, for me, and for the environment to ship it back and forth. But no, no — they won’t do that! So now I’m sending it back and won’t shop with them again!

I have now received the wrong order twice. First, the sweater arrived in the correct size but with a hole in it. I exchanged it, and the replacement arrived two sizes too big (M instead of XS).

From the customer service side, there is absolutely no customer service. I immediately sent photos showing that the sweater was a size M, but that was not enough. They asked me to measure it as well. And now they want me to take it back to the post office again for another exchange. Again.I placed my order at the beginning of November, and as of November 24 I still have not received the correct sweater. What is going on?

On top of that, their return labels are very inconvenient. You have to print them out, and honestly, who even has a printer at home these days. Customer service barely responds to what you actually write, and you just keep getting the same copy and paste replies every time.

Be Wary of Unexpected UPS Import/Customs Fees!
I purchased items from EME Studios. My overall shopping experience was significantly soured after receiving a surprise invoice from UPS for import duties and customs fees totaling an additional $65.91 USD.

Don’t buy Eme if you’re in the U.S. Otherwise, you’ll have to pay an additional 50% of the original price due to import fees!!! It’s better to order from Scuffers or any other brand that doesn’t charge these insane import fees

I was a first time buyer, got a haul of clothes, as a consumer I’m not going to read all the T&Cs but I did have a look at the import pricing which said it was no more than $15. The clothing arrived at the boarder and was $300+, furthermore I’ve still not received my refund after 2 weeks of refusing the delivery. I think something needs to be communicated more carefully or do not sell to America.

I ordered a sweater that arrived with all sorts of unfinished loose threads. I contacted customer service to say I wasn't okay with this, and the response I received was that I should just cut it off myself and that it wasn't their problem.

Bad customer service and very bad delivery
I have made an order on sep 25th and until now I didn't receive it and no update on my order. customer support is really bad no understanding for the situation. what their response is that i need to send them a copy of my passport for security reason. like seriously I have not heard this before for ordering hoodies

I received my package after having to call DHL myself when I didnt get a code, thats ok I guess. but then I had to pay a toll of over 50% of what I payed, which was around €400... No mention of this anywhere, and no help from either Eme or the carrier.

The product is good but they are made in China not Spain. If you are ordering from the USA you will pay very high tariffs - 50%.

I placed my first order which unfortunately was delivered to an incorrect address. Informed customer service pretty promptly of this to give them the opportunity to replace or either refund the order.
Had correspondence with multiple staff in the customer service team all of which seemed to not have any competence to resolve the issue, and went round in circles with them for weeks.
Had to resort to opening a case with the ECC and conducting a chargeback through my bank to finally receive a refund, after 8 weeks from order date.
Unfortunately cannot comment on the quality of clothes as I never received anything however going off the refund reviews from others I would avoid and wouldn't recommend based on my experience with customer service team.

Made in China products sold at European prices

Horrible ! They said shipping was covered but had to pay a 80$ extra because of customs. Payed more over customs than the real hoodie. Better off with scuffers or any other brand. they promised me shipping was covered and i had to leave my ACCOUNT IN NEGATIVE beacause of their costly mistakes very disappointed.

I would rate it a 0 if I could.

I ordered the Jayde Cloud pants which they listed in their site description as 100% cotton, and when I received it, it was made of 97% polyester and it was made in China. What tops it off is that I usually wear a size 34, and the size 34 fit like it was 30 or so, terrible sizing. (Mind you, I looked at their sizing charts.)

I was also surprised with a customs fee which was almost the same price as the pants ($70) The pants were $99, and shipping was another $10. They don't let you know during check out but it was one of the pages on their website, which was "Shipping" page.

Don't buy from them. I made my mistake and others have experienced the same thing.

I also had to pay $100 entry fee to UPS. This is not mentioned anywhere on the site. My purchase was intially around $180, but the additional fee would’ve dissuaded me from buying here. Buyer beware.

NOWHERE ON THIS WEBSITE DID THEY METION HAVING TO PAY A IMPORT FEE. I ORDERED FROM THEM AND UPS MADE ME PAY A 100$ IMPORT FEE, DOUBLING WHAT MY INTIAL ORDER COSTED.

I was a returning customer wanting to purchase pants but the size chart was very confusing, so I reached out via email (to really just confirm what I found through Google as I assumed their sizes were going by EU). HEIDI was condescending and not helpful at all. She kept referring to the size chart as if I was an idiot who didn't bother to look in the first place. I kept saying that the chart does not show a size 36 in inches (how sizes are measured in the US) but instead of just confirming what I was sure was the right size, she KEPT referring to the size chart. Funny because I got an email about a month ago from them asking for feedback and to reach out before leaving a negative review. You honestly have to just lol. Maybe terrible customer service is the reason your company isn't doing well!!!!!!!!! Thats cleary the case given so many negative reviews. Incredible how small businesses think they can treat their customers terribly and still thrive. To be frank, I really want the pants so I will probably still purchase but I will NEVER go back to this site. Heidi literally just keeps emailing me to 'compare the sizes to a 36' - which is literally impossible when US measurements go by inches of your waist and that's clearly not how it's measured on their site.

A mixed review-
5/5 for the item and the service recovery from the customer service team.
They lost a point because of the inconvenience which was the original issue.
My mum ordered a size XL in a jacket for my birthday, a week after ordering (and confirmation) and no communication they emailed her to say that actually the XL was out of stock now.
It was very disappointing as it took so long for them to realise they couldn’t send me the item in the correct size.
They offered her a refund or a replacement and with very quick responses from the customer service team, we managed to get the same item (but a different size) and it was delivered so quickly to the uk.
The customer service team were great, despite the issue at the start and sorted this promptly for her.
I would definitely shop with them again.

Amazing quality item too!

they sent me 1 shirt instead of the 2 i ordered, and after a month of talking with costumer support they havent refounded me neither offered to send my missing item, so they basically scammed me out of 60 euro