Emg Motor Group Reviews 

382
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who consistently provide a relaxed, pressure-free environment when people are looking to purchase a new car. Consumers regularly note that the sales team is deeply knowledgeable, patiently answering all questions and ensuring that car-buying transactions remain smooth from start to finish. However, some customers also noted serious issues regarding communication gaps, unfulfilled promises concerning vehicle preparation, and recurring problems with vehicle paint quality or incorrect technical specifications. A few people also experienced frustrating delays, lack of accountability, and poor after-sales support when attempting to resolve these unexpected mechanical or cosmetic problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the helpful, knowledgeable, and friendly nature... See more

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, professional, and efficient.... See more

Product

Clients share positive opinions on product quality, highlighting a great selection of high-standard vehicles... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a helpful and... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Elliot and the team at EMG Duxford. Purchased a wheelchair accessible vehicle for my father over the phone. Quick and easy to deal with, accommodating with our preferred collect... See more

Company replied

Rated 5 out of 5 stars

Comms were great, the team worked together really well and we were very well looked after. Kudos to Robert, Aaron and sales manager Michael. Best car-buying experience I've had in a long motoring car... See more

Company replied

Rated 5 out of 5 stars

Had been looking for a KIA EV3 and saw the well priced example listed at EMG C/bridge. I enquired via CarGuru and they came back very quickly which was great. The salesman Youssif Rahman was great,... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. We travelled from outside Cambridge with our kids, and everything was well prepared for our visit, which made the day much easier for us as a family. Thank you... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(382)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Car

We picked our car up last week from EMG in Boston. The car was prepared immaculately and we couldn't be more pleased. Thankyou to everyone involved.

Phil and Rita Peak

March 18, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you so much for your kind words Phil & Rita! We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

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Rated 5 out of 5 stars

Just pick up my new car Audi sq2…

Just pick up my new car Audi sq2 couldn’t be more happier with the service I received
Special thanks to Skaiste Peckyte who made us feel relaxed and comfortable from start to finish.Thanks Victoria

March 25, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you so much for your kind words Victoria! We are so happy to hear that Skaiste was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

I sold my car to EMG Motor Group (David…

I sold my car to EMG Motor Group (David Baldwin). Immediately after the online auction I received a call from David. He was prompt and professional with communication all along . The car was collected as arranged and the money paid without any delay. The ownership transfer was done by David immediately. I must also mention his colleague, Rupert who collected the car is a thorough gentleman---polite and professional. Overall very pleased.

March 24, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your review Shoaib! We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Ely Branch

Can only speak as I find. Found a car online 170 miles away from me. Contacted Ely Kia branch and my queries and purchase were handled very efficiently by Michael de Quidt. I was impressed by not only the car but the service I received. You can't be sure of a car until you've driven it, a local test drive tells you very little. I took the scenic route home using all types of road. 170 miles later, I'm delighted. Thanks EMG and especially Michael.

March 21, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words Alan! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Great experience from start to driving away

After spotting the car online to driving couple of hours from us the car was completely as described couple of little marks to make it perfect which they sorted out fantastically great team to deal with would not hesitate to drive out to them in the future when I am looking for another car cannot fault them from start to finish thank-you to Jamie Worman.

March 14, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words Mr Heritage! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

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Rated 5 out of 5 stars

Great experience at Kia Cambridge

Great experience at Kia Cambridge. We were dealt with by Ian Stackman and he was extremely helpful and knowledgeable. Provided us with any information requested but wasn't pushy and left us to make a decision in our own time about purchasing the car. All went very smoothly with purchasing the car and Ian has been very helpful with any after sales queries. A positive experience all round.

March 15, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words Sharon! We are so happy to hear that Ian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Spotted the vehicle I wanted online and…

Spotted the vehicle I wanted online and made a telephone call and was quickly able to speak to a sales person. I visited next day, tool a test drive and agreed a purchase. Efficient process, no bull shit and a deal which I regard as very satisfactory.

March 4, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words David! We are so happy to hear that our sales team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Purchased a used car from EMG 28 Feb…

Purchased a used car from EMG 28 Feb 25, the salesman Paul was great, very friendly, really helpful and not at all pushy. I had 2 cars I wanted to look at, but settled on the first one I'd seen, very clean and tidy. Paul said he'd keep in touch, which he has. Overall a good experience!

February 28, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words Jacks! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Very well looked after and everything…

Very well looked after and everything was thoroughly done.moved at a good pace and helpful staff especially ollie who was our main contact the car is lovely and they definitely only select the best.

March 10, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words Sam! We are so happy to hear that Ollie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

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Rated 1 out of 5 stars

These people are supporting rent…

These people are supporting rent Direct, who are a total scam outfit please see their own reviews. Most about taking money off people and not supplying the goods and not giving people the money back. Booked a vehicle with them to take my disabled son away for the weekend only to be scammed out the money and not being able to take my son out to has not been out of the house for 16 weeks. Totally disgusting company. I’m doing everything in my power legally to get their account frozen and I expose what they really do. Scam people

March 4, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you for your review Darrel, we understand you've been in contact with Rent Direct regarding your complaint and their management team are corresponding with you.

Rated 5 out of 5 stars

What a positive experience dealing

What a positive experience dealing with KIA Ely. From our first visit the staff were very welcoming, listened to our needs, were never pushy and answered all our questions. Throughout Michael DeQuidt was a pleasure to deal with clearly explaining every step of the process, helping us to feel confident in our choices and we are now the owners of a 2022 Sportage. I would highly recommend this company if you value great customer service.

Doug White

February 27, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you so much for your kind words Doug! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Great service from EMG Kings Lynn

Great service from EMG Kings Lynn. Tim was friendly and made me feel valued as a customer. Very smooth and quick process. Tim has called to make sure all is ok since my purchase so great customer care

February 21, 2025
Unprompted review
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Reply from Emg Motor Group

Thank you so much for your kind words VeeBee! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 1 out of 5 stars

Get a second opinion

Get a second opinion, at the duxford branch of EMG I was quoted north of £1000 for work apparently essential to pass the MOT. Took it somewhere else and it passed only needing a bulb at £1.39 and one advisory which has been fixed for a 5th of the price.

February 3, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Neil Mitchell, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at customer.service@emgmotorgroup.com so we can work on finding a resolution for you. Please could you also let us know which EMG branch you have been dealing with.

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Rated 5 out of 5 stars

Excellent service

I was very pleased with EMG Ely, James went above and beyond to help me find a car that met my needs. I would highly recommend them. Very professional and welcoming, knowledgeable and happy to help.

February 14, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you so much for your kind words Abigail! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

Best customer service 💯

Brought a lovely Kia Rio today can folt the customer service nothing was to much hassle for them to make my experience out of this world cant thank them enough made a stressful situation a calm one thank you everyone for my experience if I need to buy a new car I would definitely recommend them

February 17, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you for your excellent review. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

I'm happy to recommend EMG Huntingdon…

I'm happy to recommend EMG Huntingdon for a used car purchase. Kirsty was happy to answer all of my questions and I was offered a wide variety of options in terms of finance and after sales care/servicing.

February 5, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you so much for your kind words! We are so happy to hear that Kirsty was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review!

Rated 5 out of 5 stars

The sales team was excellent made the…

The sales team was excellent made the purchase very simple and stress free good hand over
The only down side is I am still waiting for someone to contact me about a service plan I requested this Friday of last week, and asked again today and still haven't been contacted

February 8, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Thank you for your review Paul, We are glad everything went smoothly with the purchase of your vehicle. Please may I ask which site you dealt with so I can ask someone to contact you with the service plan quote on customer.service@emgmotorgroup.com. Thank you for choosing EMG Motor Group!

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Rated 5 out of 5 stars

New Car Purchase

Found the car i was interested in and made an enquiry via the website. Spoke with Matt who arranged a test drive and then put together a deal. I have to say he wasn't pushy and allowed me the chance to consider my options. just over a week since I took delivery and I know it was the right choice
For me personally a really good experience in buying a car all the staff friendly and engaging. A good decision to go to EMG

February 3, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Hi Michael Spear, thank you for taking the time to leave a review for us at Grainger HQ. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Rated 2 out of 5 stars

Wasted Visit

I Made a pre-arranged visit today from Colchester to view a used Skoda Octavia at Ipswich MG via a nominated EMG Salesman. I had managed to get off work a bit earlier and arrived 1/2 hour before my 11:30 slot with the aim of having a look round the car exterior on my own. On arrival I saw that the Salesman had just started showing another customer round the car so I introduced myself and was happy to grab a coffee till my slot- at The Salesman’s suggestion. There I sat for the next hour+ without any further contact, explanation or interest from him. At approx 40 mins after my agreed appt start time I saw the Salesman drive off site. I had to be back at work in the afternoon and clearly would no longer have time to meaningly view the car. At that point I left. I feel this was rather rude treatment of a potential new to EMG customer. I hope he made the sale cos EMG won’t get one from me.

February 6, 2025
Unprompted review
Emg Motor Group logo

Reply from Emg Motor Group

Please accept my sincere apologies Mr Davies. Unfortunately, our Sales Executives appointment overran thus resulting in yourself not being seen to on-time.

I have tried calling you and sent you emails to personally apologise as this should never have happened. If you wish to contact me to discuss this matter and see if I can help you on another vehicle then I will make sure I deal with your hunt for a new car personally.

We have over 600 approved used cars within our group and I would be delighted for the opportunity to correct this error, apologies again.

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