Excellent service from Elliot and the team at EMG Duxford. Purchased a wheelchair accessible vehicle for my father over the phone. Quick and easy to deal with, accommodating with our preferred collect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Fornham Road, IP32 6AL, Bury St Edmunds, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We picked our car up last week from EMG in Boston. The car was prepared immaculately and we couldn't be more pleased. Thankyou to everyone involved.
Phil and Rita Peak

Reply from Emg Motor Group
Just pick up my new car Audi sq2 couldn’t be more happier with the service I received
Special thanks to Skaiste Peckyte who made us feel relaxed and comfortable from start to finish.Thanks Victoria

Reply from Emg Motor Group
I sold my car to EMG Motor Group (David Baldwin). Immediately after the online auction I received a call from David. He was prompt and professional with communication all along . The car was collected as arranged and the money paid without any delay. The ownership transfer was done by David immediately. I must also mention his colleague, Rupert who collected the car is a thorough gentleman---polite and professional. Overall very pleased.

Reply from Emg Motor Group
Can only speak as I find. Found a car online 170 miles away from me. Contacted Ely Kia branch and my queries and purchase were handled very efficiently by Michael de Quidt. I was impressed by not only the car but the service I received. You can't be sure of a car until you've driven it, a local test drive tells you very little. I took the scenic route home using all types of road. 170 miles later, I'm delighted. Thanks EMG and especially Michael.

Reply from Emg Motor Group
After spotting the car online to driving couple of hours from us the car was completely as described couple of little marks to make it perfect which they sorted out fantastically great team to deal with would not hesitate to drive out to them in the future when I am looking for another car cannot fault them from start to finish thank-you to Jamie Worman.

Reply from Emg Motor Group
Great experience at Kia Cambridge. We were dealt with by Ian Stackman and he was extremely helpful and knowledgeable. Provided us with any information requested but wasn't pushy and left us to make a decision in our own time about purchasing the car. All went very smoothly with purchasing the car and Ian has been very helpful with any after sales queries. A positive experience all round.

Reply from Emg Motor Group
Spotted the vehicle I wanted online and made a telephone call and was quickly able to speak to a sales person. I visited next day, tool a test drive and agreed a purchase. Efficient process, no bull shit and a deal which I regard as very satisfactory.

Reply from Emg Motor Group
Purchased a used car from EMG 28 Feb 25, the salesman Paul was great, very friendly, really helpful and not at all pushy. I had 2 cars I wanted to look at, but settled on the first one I'd seen, very clean and tidy. Paul said he'd keep in touch, which he has. Overall a good experience!

Reply from Emg Motor Group
Very well looked after and everything was thoroughly done.moved at a good pace and helpful staff especially ollie who was our main contact the car is lovely and they definitely only select the best.

Reply from Emg Motor Group
These people are supporting rent Direct, who are a total scam outfit please see their own reviews. Most about taking money off people and not supplying the goods and not giving people the money back. Booked a vehicle with them to take my disabled son away for the weekend only to be scammed out the money and not being able to take my son out to has not been out of the house for 16 weeks. Totally disgusting company. I’m doing everything in my power legally to get their account frozen and I expose what they really do. Scam people

Reply from Emg Motor Group
What a positive experience dealing with KIA Ely. From our first visit the staff were very welcoming, listened to our needs, were never pushy and answered all our questions. Throughout Michael DeQuidt was a pleasure to deal with clearly explaining every step of the process, helping us to feel confident in our choices and we are now the owners of a 2022 Sportage. I would highly recommend this company if you value great customer service.
Doug White

Reply from Emg Motor Group
Great service from EMG Kings Lynn. Tim was friendly and made me feel valued as a customer. Very smooth and quick process. Tim has called to make sure all is ok since my purchase so great customer care

Reply from Emg Motor Group
Get a second opinion, at the duxford branch of EMG I was quoted north of £1000 for work apparently essential to pass the MOT. Took it somewhere else and it passed only needing a bulb at £1.39 and one advisory which has been fixed for a 5th of the price.

Reply from Emg Motor Group
I was very pleased with EMG Ely, James went above and beyond to help me find a car that met my needs. I would highly recommend them. Very professional and welcoming, knowledgeable and happy to help.

Reply from Emg Motor Group
Brought a lovely Kia Rio today can folt the customer service nothing was to much hassle for them to make my experience out of this world cant thank them enough made a stressful situation a calm one thank you everyone for my experience if I need to buy a new car I would definitely recommend them

Reply from Emg Motor Group
I'm happy to recommend EMG Huntingdon for a used car purchase. Kirsty was happy to answer all of my questions and I was offered a wide variety of options in terms of finance and after sales care/servicing.

Reply from Emg Motor Group
The sales team was excellent made the purchase very simple and stress free good hand over
The only down side is I am still waiting for someone to contact me about a service plan I requested this Friday of last week, and asked again today and still haven't been contacted

Reply from Emg Motor Group
Found the car i was interested in and made an enquiry via the website. Spoke with Matt who arranged a test drive and then put together a deal. I have to say he wasn't pushy and allowed me the chance to consider my options. just over a week since I took delivery and I know it was the right choice
For me personally a really good experience in buying a car all the staff friendly and engaging. A good decision to go to EMG

Reply from Emg Motor Group
The sales rep was very helpful and informative

Reply from Emg Motor Group
I Made a pre-arranged visit today from Colchester to view a used Skoda Octavia at Ipswich MG via a nominated EMG Salesman. I had managed to get off work a bit earlier and arrived 1/2 hour before my 11:30 slot with the aim of having a look round the car exterior on my own. On arrival I saw that the Salesman had just started showing another customer round the car so I introduced myself and was happy to grab a coffee till my slot- at The Salesman’s suggestion. There I sat for the next hour+ without any further contact, explanation or interest from him. At approx 40 mins after my agreed appt start time I saw the Salesman drive off site. I had to be back at work in the afternoon and clearly would no longer have time to meaningly view the car. At that point I left. I feel this was rather rude treatment of a potential new to EMG customer. I hope he made the sale cos EMG won’t get one from me.

Reply from Emg Motor Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.